Zoom Outage History

Zoom reported a regional issue affecting Zoom Meetings Dial-In and Dial-Out for a subset of users in the New York and San Jose regions. Participants relying on telephone access could experience trouble joining meetings or dialing out. The incident prompted an investigation by Zoom, with updates issued as the situation evolved. The outage lasted approximately 3 hours and 20 minutes, beginning at 3:44 PM UTC and ending at 7:04 PM UTC. The provider issued 2 status updates during the incident, reflecting the investigation and the subsequent restoration of service.

Zoom conducted scheduled EU maintenance affecting Zoom Support components, including Knowledge Base and Ticketing. The maintenance began at 11:19 AM UTC and ended at 12:49 PM UTC, lasting 1 hour 30 minutes. During the window, those components were temporarily affected as the maintenance proceeded. No user reports were received during the incident. The status page provided two updates, announcing the maintenance in progress and then confirming completion with services back to normal. The incident appeared contained to the Zoom Support tools in the EU region, with no broader impact reported.

Zoom conducted scheduled maintenance affecting Zoom Support Knowledge Base and Zoom Support Ticketing. The maintenance began at 12:34 AM UTC and was completed by 6:04 AM UTC, lasting about 5 hours 30 minutes. The Zoom status page documented two updates during the window, starting with 'In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.' and concluding with the system returning to normal. The affected components were Zoom Support / Knowledge Base and Zoom Support / Ticketing.

Zoom experienced a regional degradation affecting a subset of users in Saudi Arabia across multiple services. The incident impacted several components, including Zoom Meetings / Zoom AIC, Zoom Chat / File Transfers (File, Video, Pictures, Voice), Zoom Meetings / Live Transcription, Zoom Meetings / Zoom Conference Room Connector, Zoom Meetings / Zoom Whiteboard, Zoom Rooms / Zoom Rooms, Zoom Website / Web Client, and Zoom Notes. The outage began at Jul 17, 2025 4:49 AM UTC and was resolved by Jul 17, 2025 5:24 AM UTC, lasting roughly 35 minutes. Zoom issued two status updates during the incident.

A subset of Zoom Phone users in Australia experienced intermittent inbound and outbound calling issues in the Sydney region. The disruption affected call setup and quality for about 1 hour 20 minutes, with users seeing dropped or failed calls. The outage began at Jul 16, 2025 8:19 AM UTC and was resolved by Jul 16, 2025 9:39 AM UTC. The impact was regional to Sydney and did not indicate a global outage. Zoom posted two status updates during the incident, noting investigation into degraded service and later restoration.

Zoom conducted a brief, scheduled maintenance window affecting Zoom Phone global Web Portal (Admin/Users/Provisioning/Dashboard & Reporting), Zoom Workforce Management, and Zoom Phone. The status page indicated no operational impact. The maintenance began at 12:00 AM UTC and concluded by 12:04 AM UTC, lasting about 4 minutes.

Zoom CX - Global / Zoom Contact Center underwent a scheduled maintenance window beginning at Jul 12, 2025 12:00 AM UTC and concluding around Jul 12, 2025 9:04 AM UTC. The official updates indicated the work was in progress and that there was no operational impact to services during the window. The maintenance lasted about 9 hours, with the system returning to normal by Jul 12, 2025 9:04 AM UTC.

Zoom experienced a regional issue affecting a subset of users in Saudi Arabia, causing degraded service across multiple Zoom components. The incident began at 12:34 PM UTC and the Zoom status page described a degradation impacting nine components, including Zoom Chat / Zoom AIC, Zoom Meetings / Zoom Meetings, Zoom Meetings / Live Transcription, Zoom Clips, Zoom Docs, Zoom Events, Zoom Workforce Management, Zoom Meetings / Zoom Meeting Invite, and Zoom Chat / Zoom Chat. User reports were limited, indicating a localized impact in the region. The provider issued updates while engineers investigated the root cause, with services returning to normal by 2:54 PM UTC after an outage lasting approximately 2 hours and 20 minutes, and the affected components were restored.

Zoom reported a brief degradation affecting a subset of users in Saudi Arabia where voicemail was missing from agents' inboxes. The issue involved the Zoom Contact Center - APAC / Voicemail component and began at Jul 9, 2025 5:24 AM UTC. The outage lasted about 15 minutes before service returned to normal.

Two status updates were posted during the incident, with the status moving from up to warn at Jul 9, 2025 5:24 AM UTC and then returning to up at Jul 9, 2025 5:39 AM UTC.

Zoom conducted scheduled maintenance that affected two support tools: Zoom Support / Ticketing and Zoom Support / Knowledge Base. The maintenance window ran from Jul 6, 2025 6:49 AM UTC to Jul 6, 2025 10:49 AM UTC, lasting about 4 hours. During this period, users attempting to access or submit tickets or browse the knowledge base may have experienced intermittent access or delays. The updates indicate the scope was limited to the support tooling rather than the main conferencing service.

The incident was managed via the Zoom status page, which shows two official updates: the start of maintenance and the return to normal. The affected components were Zoom Support / Knowledge Base and Zoom Support / Ticketing.