Zoom Outage History

Zoom Phone in Australia Sydney underwent a scheduled maintenance window affecting Zoom Phone - AUSTRALIA / Zoom Phone and Zoom Phone - AUSTRALIA / BYOC - Premises. The maintenance window lasted about 3 hours, from Jun 28, 2025 2:04 PM UTC to Jun 28, 2025 5:04 PM UTC. The Zoom status page posted two updates: one indicating maintenance was in progress, and a second confirming the affected components returned to normal. The regional impact was limited to Australia Sydney with no wider service impact.

Zoom conducted a scheduled maintenance window on gstatic.zoom.us affecting the Zoom Website / Web Portal. The maintenance began at 1:04 AM UTC and ended at 2:04 AM UTC, lasting about 1 hour. The Status Page indicated a move from up to maintenance and back to up for the Zoom Website / Web Portal, with two official updates issued during the window.

Zoom conducted a scheduled maintenance window affecting Zoom Support components, specifically the Knowledge Base and the Ticketing system. The maintenance window began at Jun 21, 2025 12:34 PM UTC and concluded at Jun 21, 2025 2:04 PM UTC, lasting about 1 hour and 30 minutes. Access to Zoom Support Knowledge Base and Ticketing may have been degraded during this period.

Zoom reported a brief disruption in Zoom Phone integration, causing delays for a subset of customers using the Zoom Phone API/Webhook. The issue affected the Zoom Phone - Global / Integration (API/Webhook) component. The outage began at 7:39 PM UTC and was resolved by 8:04 PM UTC, lasting about 25 minutes. Zoom issued 2 status updates during the incident as they investigated and then confirmed resolution.

Zoom carried out a scheduled maintenance window affecting three components: Zoom Phone - Global / Zoom Phone, Zoom Workforce Management, and Zoom Phone - Global / Web Portal (Admin/Users/Provisioning/Dashboard & Reporting). The maintenance did not cause any user-facing outages or degraded performance. The window began at Jun 15, 2025 12:04 AM UTC and concluded by Jun 15, 2025 9:04 AM UTC, lasting roughly 9 hours.

During the incident, Zoom issued two status updates to communicate the progress and completion of the work. After the maintenance, all services returned to normal and the components were reported as up.

Zoom carried out scheduled maintenance on Zoom Audio-Conferencing from Jun 14, 2025 12:04 AM UTC to Jun 14, 2025 9:04 AM UTC, lasting about 9 hours. The maintenance affected two global components: Zoom Contact Center - Global / Zoom Contact Center and Zoom Virtual Agent, which were listed as in maintenance during the window to decommission numbers for Zoom Audio-Conferencing. The status updates described the work as planned and in progress, with updates provided as necessary.

The Zoom Clinical Notes feature experienced a brief degradation affecting users relying on that component. The outage began on Jun 12, 2025 9:29 PM UTC and was resolved by Jun 12, 2025 10:14 PM UTC. During the event, Zoom acknowledged the issue and stated they were working with the vendor to restore functionality, issuing two status updates as the investigation progressed. The service was restored after about 45 minutes.

Zoom Contact Center globally experienced a short service interruption that affected voice bot and chat bot integrations that use Google services. Users reported connectivity issues during the event, including at least one Dallas-based report stating a connection failure, with initial activity around 20:00 UTC and the issue lasting about 25 minutes from Jun 12, 2025 8:14 PM UTC to Jun 12, 2025 8:39 PM UTC.

Zoom reported that a subset of users experienced degraded performance across Zoom Phone, Zoom Mail, and Zoom Chat. The incident began at 1:49 PM UTC and lasted about 1 hour, with all affected services returning to normal by 2:49 PM UTC. The Zoom status page indicated Identified service degradation and that engineers were actively working on a fix, followed by a resolution update. The incident affected three Zoom components: Zoom Phone - Global / Voicemail/Recording/Call Log, Zoom Mail / Mail, and Zoom Chat / File Transfers (File, Video, Pictures, Voice). The provider issued two status updates during the incident.

Zoom Support Knowledge Base and Zoom Support Ticketing entered a scheduled maintenance window, potentially limiting access to help articles and the ability to submit or view tickets. No broader service disruption was indicated, and core Zoom services were expected to remain unaffected. The maintenance lasted about four hours, from Jun 8, 2025 6:19 AM UTC to Jun 8, 2025 10:19 AM UTC, with two official status changes: from up to maintenance and then back to up. Updates on the status page were provided as necessary.