Zoom Outage History

Zoom conducted a scheduled maintenance window affecting Zoom Support resources. From Feb 21, 2026 9:34 AM UTC to Feb 21, 2026 11:34 AM UTC, Zoom Support / Knowledge Base and Zoom Support / Ticketing were placed in maintenance, temporarily limiting access to support articles and the ability to submit tickets. The maintenance lasted about 2 hours and followed by a return to normal service as indicated by status updates.

The Zoom Status page documented the event with two updates, noting the maintenance and its completion. Access to support resources and ticketing was restored after the maintenance window ended.

Zoom ran a scheduled maintenance window that impacted 11 components across the Zoom Meetings suite, including Zoom Meetings, Live Streaming, Live Transcription, Meeting Dial-in/Telephony, Zoom Conference Room Connector, Recording, Zoom Webinars, Zoom AI Companion, Zoom Phone (North America), Zoom Rooms, and Zoom Contact Center (North America). Users may have experienced temporary disruptions to starting or joining meetings, streaming sessions, captions, dial-in access, recording, and room integrations during the window.

The maintenance began at 5:04 AM UTC and ended at 9:04 AM UTC UTC, lasting about 4 hours. The provider issued 2 status updates during the incident, and all affected components returned to normal after the maintenance was completed.

A regional service degradation affected Zoom in Sao Paulo, impacting Zoom Meetings and the Conference Room Connector, as well as Zoom Phone in Latin America. Users likely experienced intermittent access to meetings and calling features during the incident. The outage began at 6:34 PM UTC and was resolved by 8:04 PM UTC. The provider identified the root cause at 7:14 PM UTC and issued five status updates over the course of the incident to communicate progress and recovery.

Zoom's AIC Web Search within Zoom Meetings experienced degradation for a subset of users in the US region. This impacted the AIC search functionality, potentially causing slower results or intermittent failures for affected users.

On Feb 16, 2026 10:04 PM UTC, Zoom's status page reported a service degradation due to a third-party vendor issue. A subsequent update at Feb 16, 2026 10:34 PM UTC indicated the vendor had resolved the underlying problem, with full restoration achieved by Feb 16, 2026 10:44 PM UTC. The incident spanned about 40 minutes, and three status updates were issued during the event.

The maintenance window began at 2:04 AM UTC and ended at 6:04 AM UTC, during which a broad set of Zoom services including Zoom Meetings (and related features like Live Transcription, Live Streaming, and Dial-in/Telephony), Zoom Conference Room Connector, Recording, Zoom Webinars, Zoom AIC, Zoom CX in North America, Zoom Phone, and Zoom Rooms were temporarily impacted. All affected components were restored to normal operation by the end of the window.

A scheduled maintenance window affected 11 Zoom components, including Zoom CX North America / Zoom Contact Center and a broad set of Zoom Meetings features (Live Transcription, Live Streaming, Meeting Dial-in/Telephony, Conference Room Connector, Recording, Webinars, Zoom AIC, Zoom Phone, and Zoom Rooms). Users may have experienced degraded functionality during the maintenance period.

The maintenance began at Feb 15, 2026 6:04 AM UTC and concluded at Feb 15, 2026 10:04 AM UTC. The provider issued 2 status updates during the incident, and services returned to normal by the end of the window.

Zoom conducted a brief maintenance window affecting 11 components across Zoom Meetings, CX (Contact Center), Zoom Webinars, Zoom AIC, Zoom Phone, and Zoom Rooms. The maintenance began at Feb 14, 2026 9:09 AM UTC and completed at Feb 14, 2026 9:14 AM UTC, lasting about 5 minutes. During the window, the listed components transitioned to maintenance and were restored by the end of the window.

Zoom conducted a global maintenance window beginning at 5:04 AM UTC, affecting 11 components across Zoom Rooms, Zoom Meetings, and Zoom Phone, including Zoom Rooms; Zoom CX - NORTH AMERICA / Zoom Contact Center; Meeting Dial-in/Telephony; Zoom Conference Room Connector; Recording; Zoom Webinars; Zoom AIC; Live Transcription; and Live Streaming. The maintenance spanned about 4 hours during which these services were listed as maintenance and users relying on scheduling, joining meetings, dialing in, recording, or using live features may have experienced intermittent access.

The maintenance window concluded at 9:04 AM UTC with all listed components returning to up. Zoom posted two status updates during the incident, first noting the start of maintenance and later confirming restoration of services.

Zoom reported a service degradation affecting Zoom Virtual Agent for a subset of users in the North America region. Users in this area may have experienced reduced functionality of automated chat and self-service features.

The issue began at 2:32 PM UTC and was resolved by 8:14 PM UTC, lasting about 5 hours 42 minutes. The Zoom status page posted two updates during the incident, at Feb 13, 2026 9:49 PM UTC and Feb 13, 2026 9:54 PM UTC, indicating degradation and then recovery. The geographic scope was North America, with no widespread impact reported.

Zoom experienced a service degradation affecting SMS delivery in the US and Canada region, impacting a subset of users who rely on Zoom SMS messages delivered via Twilio Long Codes to AT&T. Users may have experienced failures or delays receiving SMS messages. The issue occurred between Feb 11, 2026 11:07 PM UTC and Feb 11, 2026 11:15 PM UTC.

Zoom issued an update at Feb 11, 2026 11:54 PM UTC noting the degradation and that the team would monitor the situation. The service was restored by Feb 12, 2026 12:29 AM UTC.