Zoom Outage History

Zoom reported a degradation in its external app integration services, impacting users who rely on the Zoom Developer Platform / Marketplace. The outage began on Sep 19, 2025 3:04 PM UTC and was resolved by Sep 19, 2025 4:24 PM UTC, lasting approximately 1 hour and 20 minutes. Some users experienced errors when connecting or using integrated apps, and at least one user was disconnected from a meeting due to the disruption.

Zoom's status page documented two updates during the incident: the initial note of degraded external app integration services and ongoing investigation, followed by confirmation that the platform connectivity had been restored. The incident was closed with services returning to normal by Sep 19, 2025 4:24 PM UTC.

Zoom Phone in the Hong Kong/China region underwent a scheduled maintenance window. The maintenance began at Sep 19, 2025 1:04 PM UTC and concluded at Sep 19, 2025 2:04 PM UTC, lasting about 1 hour. During the window, Zoom Phone was listed as under maintenance, which may have affected calling capabilities in the region.

The status page posted two official updates during the incident: the first noted that maintenance was in progress, and the second confirmed the service was restored at Sep 19, 2025 2:04 PM UTC. The impact was isolated to Zoom Phone in Hong Kong/China with no broader regional disruption reported.

A regional issue impacted Zoom Phone outbound calling in Hong Kong, with users reporting outbound call failures. The Hong Kong/China Calling (Inbound/Outbound) component was listed as degraded. The outage began at Sep 17, 2025 4:04 AM UTC and was resolved by Sep 17, 2025 5:34 AM UTC following an investigation with the carrier partner. Zoom issued two status updates during the incident to communicate the investigation and restoration. The impact was localized to Hong Kong, with no wider global disruption indicated.

Zoom experienced a global service degradation beginning around Aug 21, 2025 6:18 PM UTC that impacted a broad range of services across Zoom CX, Mail, Meetings, Website, Virtual Agent, and Events. Users reported issues such as trouble joining meetings, delayed mail delivery, and degraded contact-center and collaboration features across multiple regions. The incident was identified and resolved within about 6:29 PM UTC, with Zoom indicating the resolution by Aug 21, 2025 6:29 PM UTC. The degradation affected 15 components, including Zoom Mail, Meetings, CX Global, Website, and Zoom Virtual Agent, reflecting widespread disruption.

Zoom posted several status updates during the incident to communicate progress and mitigation steps, and user reports indicated broad geographic distribution across regions. While the main outage on August 21 was resolved, follow-up issues affecting isolated features and services were observed in the days that followed, prompting continued monitoring and communications from Zoom.

Zoom conducted scheduled maintenance to support a status page transition to www.zoomstatus.com. The maintenance window began at 1:04 AM UTC and lasted about 4 hours, ending at 5:04 AM UTC. The Zoom Support / Knowledge Base component was affected during this period. The provider posted two official status updates during the incident to inform users, noting the maintenance in progress and later that it had completed. The incident is now resolved and normal service has resumed.

The issue affected Zoom Phone inbound calls for a subset of users in Colombia, leading to failed or degraded inbound calling experiences. The outage began on Aug 7, 2025 4:19 AM UTC and was resolved by Aug 8, 2025 12:44 PM UTC, lasting roughly 1 day and 8 hours. The impact was tied to the Zoom Phone LATIN AMERICA / Calling (Inbound/Outbound) component.

Zoom published 2 status updates during the incident as the investigation progressed. The issue appeared regional to Colombia within Zoom Phone services in LATAM, and once resolved, inbound calling returned to normal for affected users.

Zoom Clips experienced latency and clip sharing failures in Saudi Arabia, impacting users with delayed logins and difficulties sharing clips. The incident began on 9:40 PM UTC and Zoom indicated an ongoing investigation, with teams working to identify the cause. The impact was localized to the Zoom Clips component in the Saudi Arabia region.

Zoom experienced a partial outage impacting SMS-based Two-Factor Authentication messages for a subset of users in the United States. Users may have encountered delays or failures receiving 2FA prompts, potentially impacting sign-in and verification flows. The issue was identified as degraded service for the Zoom Website / Web Portal, with the incident beginning at 2025-08-06T04:34:00Z and being resolved by 2025-08-06T06:29:00Z, for a duration of about 2 hours and 55 minutes. Zoom issued two status updates during the incident, detailing the degraded state and subsequent restoration. The geographic impact was limited to a subset of US users.

A subset of Zoom Phone users in Guangzhou and Shenzhen, China experienced call failures beginning on 3:39 PM UTC. The issue was investigated and the cause identified by Aug 2, 2025 2:54 AM UTC, with the APAC Calling component affected as Zoom worked toward resolution. In parallel, starting on 11:34 PM UTC, some users reported playback delays for Zoom Clips, Voicemail, and Recordings across multiple components including Zoom Clips and Zoom Chat/File Transfers. The playback issue was mitigated and ultimately resolved by Aug 5, 2025 12:54 AM UTC. By Aug 6, 2025 1:24 AM UTC, the APAC calling issue had returned to normal, and affected services began recovering.

Zoom reported degraded performance impacting Meeting Dashboards for a subset of users, affecting access to dashboards and dashboard reporting features. The issue were tied to the Zoom Website / Zoom Dashboard & Reporting component. The outage began on Jul 31, 2025 7:19 AM UTC and was resolved by 12:24 PM UTC, lasting about 5 hours. During the incident, Zoom issued two official status updates: an initial investigation notice and a follow-up indicating restoration of service.