2025: The year of the global cloud outage
There were 167 Zoom outages since January 2025 which are summarized below, including incident details, duration, and resolution information.
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Zoom conducted a scheduled maintenance window for Zoom Workforce Management from to . The Zoom status page noted No Operational Impact and described maintenance in progress, with the component returning to normal after . The window lasted about 9 hours and did not affect user-facing services.
Zoom carried out scheduled network maintenance in its Mumbai Data Center, beginning at . The operation impacted a broad set of services hosted there, including Zoom CX Global / Zoom Contact Center, Zoom Virtual Agent, and a wide range of Zoom Meetings components such as Live Transcription, Live Streaming, Meeting Dial-in/Telephony, Recording, and Webinars, as well as Zoom Conference Room Connector, Zoom AIC, Zoom Rooms, and related APAC services. The status updates indicated no operational impact during the maintenance window, with these components listed as maintenance.
Zoom conducted scheduled network maintenance in the Ashburn datacenter from to . The maintenance affected 11 components across Zoom Meetings, Zoom Rooms, Zoom Phone, Zoom Webinars, Zoom AIC, and the Zoom Contact Center, which may have caused interruptions or degraded performance for users during the window.
Zoom posted two status updates during the incident to communicate the maintenance and the restoration of services, with services returning to normal after the window closed.
Zoom conducted emergency maintenance in the Frankfurt (FRA) Data Center, impacting four components: Zoom Meetings, Zoom Webinars, Zoom Phone - EMEA, and Zoom Rooms. Users may have experienced interruptions or degraded performance during the maintenance window. The work started at and concluded by , lasting about two hours.
Zoom communicated via its Status Page, announcing the FRA data center emergency maintenance with in-progress status and promises to provide updates as needed. By , all listed components returned to normal and service was restored. There were no user reports recorded during this incident.
Zoom experienced a brief degradation affecting Meetings PSTN Call-out and Meeting Dial-out/Telephony for a subset of users. The outage began on and was resolved by , lasting about 35 minutes.
Zoom posted updates during the incident acknowledging investigation and later restoration, with two status updates before resolution. The issue affected two components: Zoom Meetings / PSTN and Zoom Meetings / Meeting Dial-out/Telephony.
Zoom experienced a partial outage affecting Zoom Phone and Zoom Contact Center MMS services in the United States. Inbound and outbound MMS messaging for a subset of users could not be sent or received, disrupting messaging for Zoom CX North America SMS (Inbound/Outbound) and Zoom Phone North America SMS/MMS (Inbound/Outbound). The outage began at and lasted about 2 hours and 40 minutes, with service restored by . The provider issued two status updates during the incident, and the affected components returned to normal after resolution. The regional impact was limited to the US.
Zoom Phone users in the Hong Kong/China region experienced issues with inbound and outbound calls, with some users reporting calls failing to connect and delays in recording processing. The disruption began on and persisted until , according to Zoom's status updates. This was a regional degradation impacting a subset of Zoom Phone users rather than a global outage.
Zoom reported a brief regional degradation impacting Team chat and Email compose in Europe and India. The incident lasted approximately 15 minutes, beginning at and ending at , with Zoom Chat / Zoom AIC listed as affected. The provider issued two status updates during the incident to share that investigation was ongoing and the issues had been resolved.
Zoom reported regional degradation impacting several services in the Saudi Arabia region, including Zoom Phone - EMEA, Zoom Chat, Zoom CX - EMEA, Zoom Mail, Zoom Mail / Zoom AIC, and Zoom Meetings. Users in the area likely experienced access and performance issues while Zoom engineers investigated the root cause. The incident began at and was resolved by , with two official updates posted during the event. The outage lasted about 1 hour and 35 minutes before services returned to normal.
Beginning on , Zoom experienced a broad outage that impacted a wide range of services and regions. Users reported issues across Zoom Meetings, Zoom Chat, AI Companion (AIC), Zoom Phone, Zoom Mail, and related tools, including difficulties signing in, joining meetings, sending messages, and generating AI meeting summaries. The disruption appeared global, with degraded or intermittent performance affecting multiple components and regional subsets of users. The primary outage persisted through the day, with many services slowly restoring into the evening and ongoing monitoring continuing afterward. The incident was traced through a sequence of status updates, moving from maintenance and investigation to degradation warnings, as engineers worked to identify and mitigate the root cause. The main recovery was announced by , when all services under the initial status post were reported as resolved, though further follow-up updates and related issues continued in the days that followed.
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