Zoom Outage History

A subset of Zoom users in the Singapore region experienced intermittent audio issues on Zoom Phone and Zoom Contact Center via PSTN, impacting inbound and outbound calls. The issue affected Zoom CX APAC/Voice and Zoom Phone APAC/Calling components.

The outage began at 4:09 AM UTC and was resolved by 5:59 AM UTC, lasting about 1 hour and 50 minutes. The provider issued two status updates during the incident, first noting the degraded audio condition and later confirming the issue was resolved. The impact appeared regional rather than global.

Zoom conducted scheduled network maintenance in the Ashburn Data Center beginning at 3:04 AM UTC and lasting about 5 hours, with a resolved time at 8:04 AM UTC. The maintenance affected a broad set of Zoom Meeting services and related components, including Zoom Conference Room Connector, Zoom Meetings, Live Transcription, Live Streaming, Meeting Dial-in/Telephony, Zoom Phone (North America), Zoom Rooms, Zoom Contact Center, Recording, Webinars, and Zoom AIC. Users may have experienced degraded performance or partial outages across these services during the window. Zoom's status updates indicated the work was in progress as maintenance and later completed with services returning to normal.

An outage affected a subset of Zoom users in the Asia Pacific region, with audio issues on PSTN calls for Zoom Phone and Zoom Contact Center. The incident impacted two components: Zoom CX - APAC / Voice (Inbound/Outbound) and Zoom Phone - APAC / Calling (Inbound/Outbound). The outage began at Nov 27, 2025 3:19 AM UTC and was resolved by Nov 27, 2025 5:59 AM UTC, lasting about 2 hours and 40 minutes. The Zoom status page posted 2 updates during the incident.

Zoom experienced a brief PSTN audio problem affecting Zoom Phone and Zoom Contact Center in the Asia Pacific region. Users on PSTN calls may have encountered audio issues during the incident, with two components involved: Zoom CX - APAC / Voice (Inbound/Outbound) and Zoom Phone - APAC / Calling (Inbound/Outbound). The outage began at Nov 27, 2025 2:29 AM UTC and was resolved by Nov 27, 2025 3:14 AM UTC, lasting approximately 45 minutes. The Zoom status page issued two updates during the incident, documenting the degraded audio and subsequent restoration. The issue was regional to Asia Pacific and did not indicate a broader global impact.

Zoom conducted scheduled network maintenance in the Ashburn Data Center. Eleven components spanning Zoom Meetings and related services were affected, including Live Transcription, Meeting Dial-in/Telephony, Zoom Conference Room Connector, Recording, Zoom Webinars, Zoom AIC, Zoom Phone, Zoom Rooms, Live Streaming, Zoom Meetings, and Zoom Contact Center.

The maintenance window began at Nov 24, 2025 3:04 AM UTC and concluded at Nov 24, 2025 8:04 AM UTC. The status page indicated the transition from up to maintenance and then back to up, with two official updates during the incident, and the affected components returned to full operation after the window.

Zoom Phone outbound calls in the EU region experienced intermittent issues for about 55 minutes. The outage began at 3:34 PM UTC and was resolved by 4:29 PM UTC. The Zoom status page issued two updates during the incident, noting outbound calling degradation and later restoration. The issue was geographically scoped to the EU region (Zoom Phone - EMEA / Calling), with users in the area reporting call failures or interruptions.

Zoom Phone outbound calls in the Europe region experienced degraded performance starting at Nov 20, 2025 11:04 AM UTC, with users potentially unable to complete outbound calls. The Zoom status page indicated an investigation into a service degradation affecting Zoom Phone in the EMEA region, and the affected component was Zoom Phone - EMEA / Calling (Inbound/Outbound). The incident prompted the provider to issue updates as the situation developed, with two status updates during the outage.

The issue was resolved by Nov 20, 2025 1:54 PM UTC. The impact was regional (Europe/EMEA) with no evidence of global disruption. The status page communications reflected a restoration of normal service after the incident period.

The Zoom Website component experienced a brief outage that prevented users from loading Zoom.com pages. The issue began at 7:39 AM UTC and was resolved by 7:59 AM UTC, lasting roughly 20 minutes. The impact appeared limited to the Zoom Website pages, with no broad service disruption indicated for other Zoom components.

Zoom's status page documented the incident, noting an investigation and an advisory that users would experience issues accessing the Zoom website. The incident included two official updates, with the component moving from investigation to restoration before returning to normal operations.

Zoom experienced delays for a subset of users attempting to join meetings, with issues later expanding to Zoom Rooms, Zoom Webinars, Live Streaming, and Zoom CX - Global / Video Engagement. The incident began at Nov 19, 2025 2:59 AM UTC and Zoom posted a series of updates as the scope grew. The affected components included Zoom Meetings, Zoom Rooms, Zoom Webinars, Live Streaming, and Zoom CX - Global / Video Engagement. The outage lasted about 6 hours 45 minutes, and all affected services were restored by Nov 19, 2025 9:44 AM UTC.

Zoom performed scheduled network maintenance in the Ashburn, VA datacenter, starting at Nov 17, 2025 2:04 AM UTC and concluding at Nov 17, 2025 8:04 AM UTC, for a total duration of about 6 hours. The maintenance affected 11 components across Zoom’s services, including Zoom Phone, Zoom CX, Zoom Meetings (and related Live Transcription, Live Streaming, and Recording), Zoom Webinars, Zoom AIC, Zoom Rooms, and Meeting Dial-in/Telephony as well as the Conference Room Connector. Users may have experienced intermittent interruptions or degraded performance as services transitioned through maintenance during this window.