Zoom Outage History

Zoom conducted scheduled maintenance for Zoom Support in the EU region, listing the Knowledge Base and Ticketing components as temporarily unavailable during the window. The maintenance lasted about 3 hours, from Dec 19, 2025 10:04 PM UTC to Dec 20, 2025 1:04 AM UTC, and the Zoom status page posted two updates during the incident. Access to self-help articles and the ability to submit or track support tickets may have been impacted during this period; both components returned to normal after the maintenance.

Zoom reported a brief degraded experience in the Recording Transcriptions processing. The incident began at Dec 19, 2025 7:34 AM UTC and was resolved by Dec 19, 2025 7:49 AM UTC, lasting about 15 minutes. The service posted two status updates during the incident, noting an ongoing investigation into latency and that Recording Transcriptions was returning to normal. The impact appeared isolated to the Recording Transcriptions component with no wider service impact reported.

Zoom Clips experienced degraded performance affecting clip creation, sharing, and playback. The issue began at 11:54 PM UTC when Zoom's status page indicated a service degradation and an investigation was started.

The incident lasted about 45 minutes, with the status returning to normal at 12:39 AM UTC. Zoom issued two official updates during the incident, first noting the investigation and degraded Clips, then confirming restoration of the service.

Zoom reported an issue with the Zoom Client version 6.7 on iOS that affected a subset of users, impacting Zoom Meetings on affected devices. The incident began on Dec 17, 2025 4:14 AM UTC and lasted for about 40 minutes before resolution. The issue was identified as affecting the Zoom Meetings component for iOS devices running version 6.7, with users potentially experiencing intermittent meeting-related problems.

An issue with Zoom Client 6.7 on iOS affected a subset of users, causing problems with Zoom Meetings. The incident began on Dec 17, 2025 2:44 AM UTC and was resolved by Dec 17, 2025 3:49 AM UTC, lasting about 1 hour and 5 minutes. The Zoom status page issued 2 updates during the incident as the investigation progressed and a fix was implemented.

The outage began on Dec 16, 2025 8:39 PM UTC affecting Zoom Client 6.7 on iOS devices that are managed by MDM or subject to content policy inspection, preventing some users from joining meetings. The issue then expanded to a service degradation affecting Zoom Outbound SMS in the AU region, and later impacted multiple Zoom services across several regions as investigators worked to identify root causes. The incident lasted roughly 5 hours and 25 minutes and affected users globally, with reports spanning North America, APAC, EMEA, and AU.

On Dec 15, 2025 5:04 PM UTC, Zoom flagged a service degradation affecting a subset of users' ability to access the Zoom Rooms Dashboard in the US region. The issue involved the Zoom Website / Zoom Dashboard & Reporting component and prompted ongoing investigation. The outage lasted about 3 hours and 50 minutes. The Zoom status page posted 2 updates during the incident, providing ongoing context as the team worked toward a fix. Access was restored by Dec 15, 2025 8:54 PM UTC. Reports from users were limited, indicating a relatively small affected footprint.

Zoom reported a service degradation affecting the Zoom Virtual Agent (ZVA) Voice Agent for Non-English languages. The issue began at 7:29 AM UTC and impacted users relying on non-English voice interactions.

The root cause was identified and remediation began. The outage lasted about 4 hours and 45 minutes and was resolved by 12:14 PM UTC, with the Zoom status page noting updates as engineers worked on a fix and the affected component returned to normal.

The Zoom CX Global / Web Portal (Admin/Users/Provisioning) experienced a brief degradation in Quality Management interaction services, impacting administrative tasks and user provisioning. The issue began on 4:09 AM UTC and was resolved by 5:14 AM UTC, lasting roughly 1 hour and 5 minutes.

The provider issued 2 status updates during the incident, noting investigation into impact and root cause and later confirming the issue was resolved and services returned to normal. The impact appeared global to the Zoom CX Web Portal, with no explicit reports indicating widespread disruption beyond the stated degradation.

The outage affected four Zoom components—Zoom Meetings, Zoom Website, Zoom Docs, and Zoom Chat—causing login and access issues for users attempting to join meetings or use Zoom services. The incident began at 9:14 AM UTC when Zoom flagged degraded service, and issues persisted for about 25 minutes until 9:39 AM UTC.

Zoom issued two official updates during the event, noting the degradation and that mitigation steps were being applied. User reports indicated widespread issues with joining meetings and accessing Zoom features across multiple regions, reflecting a broad but short-lived impact.