Zoom Outage History

Zoom conducted scheduled network maintenance at the Hyderabad Data Center in India starting on Jan 17, 2026 2:34 PM UTC. The maintenance affected APAC region services including Zoom Meetings, Zoom CX APAC / Contact Center, Zoom Meetings Conference Room Connector, and Zoom Phone APAC. Some users reported issues joining scheduled meetings during the window, including a report from the Midwest United States.

Maintenance was completed and services were restored by Jan 17, 2026 11:34 PM UTC, with the status page noting the transition from maintenance back to normal. The incident lasted approximately 9 hours, and the provider issued 2 status updates during the window. The impact was centered on APAC-region components tied to the Hyderabad data center.

During a scheduled maintenance window, Zoom experienced a partial outage affecting the sharing feature for Zoom Web Clips and Zoom Notes in the Europe region. The issue began within the maintenance window at Jan 17, 2026 1:04 AM UTC, with affected users reporting problems around Jan 17, 2026 3:09 AM UTC. Zoom Clips and Zoom Notes sharing were impacted, limiting collaboration for European users.

Zoom issued four status updates during the incident. The issue was identified around Jan 17, 2026 3:09 AM UTC and resolved by Jan 17, 2026 3:24 AM UTC, with monitoring continuing until full restoration at Jan 17, 2026 10:04 AM UTC. The Europe-region impact was resolved within the maintenance window, and service returned to normal by the specified time.

Zoom experienced a service degradation affecting outbound SMS for Zoom Phone in the Australia region, with Zoom CX SMS also impacted. Users attempting to send SMS could have experienced delays or failures. The outage began at 5:54 AM UTC and was resolved by 6:49 AM UTC, lasting approximately 55 minutes. Zoom issued 2 status updates during the incident, first noting degradation and later confirming restoration. The impact was geographically limited to the Australia region, affecting Zoom Phone outbound SMS (Inbound/Outbound) and Zoom CX SMS (Inbound/Outbound).

Zoom's Google Workspace add-on experienced a service degradation affecting the Zoom integration, with users relying on Google Workspace workflows seeing intermittent or degraded Zoom functionality. The issue began at Jan 13, 2026 4:34 PM UTC and lasted about 40 minutes, ending at Jan 13, 2026 5:14 PM UTC. User reports were limited during the incident.

The Zoom Developer Platform / Marketplace team issued two status updates as they investigated the impact and root cause. The issue was resolved and the status returned to up at Jan 13, 2026 5:14 PM UTC.

A subset of Zoom users in the South Africa region experienced degraded Zoom Phone inbound and outbound calling and Zoom Contact Center services. Users reported intermittent call quality issues and occasional call failures affecting inbound and outbound calls. The outage began at Jan 12, 2026 11:29 AM UTC and was resolved by Jan 12, 2026 2:44 PM UTC, lasting roughly 3 hours and 15 minutes. The affected components included Zoom Phone - EMEA / Calling (Inbound/Outbound) and Zoom CX - EMEA / Zoom Contact Center.

Zoom's status page documented the incident with 3 updates. The initial update announced an investigation, the second indicated a root cause had been identified and that the team was working with the carrier partner on a fix, and the final update confirmed restoration of both components by Jan 12, 2026 2:44 PM UTC.

Zoom experienced a region-specific service degradation impacting Zoom Whiteboard and Zoom Notes in the Europe region. Users attempting to access or save content within Whiteboard and Notes reported degraded experience during the incident. The issue began at Jan 11, 2026 4:49 AM UTC and was resolved by Jan 11, 2026 5:34 AM UTC, lasting roughly 45 minutes.

During the incident, Zoom published two status updates describing ongoing investigation and the subsequent restoration. The event was confined to the Europe region and did not indicate a broader impact beyond the affected features. The service has since returned to normal for those components.

During a brief incident, Zoom Chat (Continuous Meeting Chat Service) degraded in the Saudi Arabia region, impacting a subset of users who rely on chat features.

The outage began at 6:19 AM UTC and was resolved by 7:09 AM UTC, lasting about 50 minutes. The Zoom status page listed Zoom Chat as degraded and published two updates: an initial note of investigation and a follow-up confirming restoration.

Zoom experienced a brief service degradation in Saudi Arabia affecting Zoom Clips and Zoom Chat. Users in the region may have encountered issues with clip sharing and chat functionality during the incident. The degradation began at 7:24 AM UTC and was resolved by 7:44 AM UTC, lasting about 20 minutes. Zoom's status page indicated an investigation into the regional impact and subsequently confirmed restoration of the affected components (Zoom Clips and Zoom Chat) after two official updates, with the issue appearing localized to Saudi Arabia during this window.

The Zoom Push Notification Service’s transcription experienced timeouts, causing degraded transcription for Zoom Contact Center and Zoom Phone. The outage began at Jan 5, 2026 9:29 AM UTC and was resolved by Jan 6, 2026 1:29 PM UTC, lasting about 28 hours. Users may have experienced missing or delayed transcripts in push notification workflows tied to calls and messages.

Zoom confirmed an ongoing investigation in its status updates, issuing two updates during the incident. The issue affected two transcription components: Zoom CX - Global / Transcription and Zoom Phone - Global / Transcription. User reports originated from the United States, including Vallejo, California, with activity observed around 12:00 AM UTC to 12:45 AM UTC as services recovered.

Zoom reported a service degradation affecting outbound SMS delivery for Zoom Phone in the Australia region, impacting Zoom Phone - AUSTRALIA / SMS/MMS (Inbound/Outbound). Users sending outbound SMS in Australia may have experienced delays or failures. The outage lasted about 1 hour 30 minutes, from 8:24 AM UTC to 9:54 AM UTC.

Zoom's status page showed two updates during the incident: an initial note that investigators were looking into an outbound SMS degradation in AU and, roughly an hour later, a resolution update indicating the service was restored. The impact appeared limited to the Australia region with no indication of a global outage.