Zoom Outage History

Zoom experienced regional partial outages affecting Zoom Phone outbound calls in the United Kingdom and Zoom Contact Center in the Saudi Arabia region, with a separate degradation impacting Pardot integration. The UK issue began at Jan 30, 2026 12:44 PM UTC and persisted through Jan 31, 2026 6:34 AM UTC, while the Saudi Arabia degradation started at Jan 30, 2026 7:54 PM UTC and was resolved by Jan 30, 2026 8:24 PM UTC. A Pardot integration degradation was reported at Jan 31, 2026 1:19 AM UTC. The UK outage lasted about 17 hours and 50 minutes. In total, three components were involved: Zoom Phone - EMEA / Calling (Inbound/Outbound); Zoom CX - EMEA / Voice (Inbound/Outbound); and Zoom CX - Global / 3rd Party Integration Clients. The provider issued six official updates during the incident and service restoration was observed by Jan 31, 2026 6:34 AM UTC.

Zoom experienced a partial outage affecting the WhatsApp integration within Zoom CX, impacting users who rely on WhatsApp-enabled workflows through Zoom's integrations. The issue led to degraded messaging functionality for the WhatsApp integration and some users reported difficulties around using related features, though overall Zoom services remained available. The incident appeared limited to the WhatsApp integration within the Zoom CX layer and did not indicate a broader platform-wide outage.

The provider issued two status updates as the issue progressed. The outage began at Jan 28, 2026 6:44 PM UTC and was resolved by Jan 28, 2026 9:59 PM UTC, lasting approximately 3 hours and 15 minutes. A handful of user reports described problems such as trouble initiating or completing interactions through the WhatsApp integration, with activity gradually returning to normal after the incident. The scope was global, affecting the WhatsApp integration component within the Zoom CX suite.

The India region experienced intermittent degradation impacting Zoom AI Companion meeting summaries. Users may have noticed slower or incomplete AI-generated summaries in Zoom Meetings and Zoom Chat for Zoom AI Companion. The outage began at 4:44 PM UTC and was resolved by 5:39 PM UTC, lasting roughly 55 minutes. Zoom issued two status updates during the incident, describing intermittent degradation and subsequent restoration. The issue was regional, with no documented global impact, and there were no user reports observed during the event.

Zoom experienced a brief service degradation affecting Zoom Docs, Zoom CX - NORTH AMERICA / Zoom Contact Center, and Zoom Website / Web Portal. The incident began at Jan 27, 2026 7:14 PM UTC and was resolved by Jan 27, 2026 7:34 PM UTC, lasting about 20 minutes. Zoom issued two status updates during the event, initially noting an investigation and later confirming restoration of affected services. Users may have experienced intermittent issues with documentation, contact center functionality in North America, and access to Zoom's website and web portal during this window.

Zoom AI Companion in Zoom Meetings and Zoom Chat experienced intermittent degradation affecting AI-assisted features in the US and Australia (AU) regions. The issue began at 8:49 AM UTC and was resolved by 9:04 AM UTC, lasting about 15 minutes. Affected components included Zoom Meetings / Zoom AIC and Zoom Chat / Zoom AIC.

Zoom Phone in Japan experienced a degraded service impacting inbound and outbound calls. The degradation began when Zoom Phone - JAPAN / Provider Exchange entered a degraded state at Jan 27, 2026 2:09 AM UTC, with ongoing investigations into the impact. An update at Jan 27, 2026 2:54 AM UTC noted continued work with the carrier and that the Zoom Phone - JAPAN / Calling (Inbound/Outbound) component remained degraded. The issue was regional to Japan and could have affected calling for users in that area. The incident lasted about 1 hour and 35 minutes, with three official updates issued by Zoom during the incident, before resolution at Jan 27, 2026 3:44 AM UTC.

Zoom's status page documented the progression of the incident, with updates indicating work with the carrier to restore service. The Calling component returned to normal and the overall Zoom Phone service in Japan was restored by the final update. The geographic impact was limited to the Japan region.

Zoom experienced a region-specific service degradation in the UK that affected MeetingAIC and Live Transcription within Zoom Meetings. Users relying on AI-assisted transcription features may have encountered failures or degraded performance. The affected components were Zoom Meetings / Live Transcription and Zoom Meetings / Zoom AIC. The incident began at 11:39 PM UTC and was resolved by 1:04 AM UTC, lasting about 1 hour 25 minutes.

During the incident, Zoom posted status updates indicating an ongoing investigation into the UK-region degradation. The issue progressed to a degraded state before restoration. The provider issued 2 status updates over the course of the incident.

The impact was regional to the UK, with no confirmed issues reported in other regions.

Zoom Community underwent scheduled maintenance from Jan 22, 2026 2:34 PM UTC to Jan 22, 2026 6:04 PM UTC, during which the component was listed as under maintenance. Users could experience intermittent access or limited features while work was performed, with the outage lasting approximately 3 hours and 30 minutes.

The Zoom status page documented two official updates: the start of maintenance and the subsequent return to normal. Some user reports described connectivity issues during the window, indicating a temporary impact while maintenance was in progress.

Zoom's Developer Platform / Marketplace experienced a brief degradation affecting Zoom App Integration. The incident began at Jan 22, 2026 3:54 AM UTC and was resolved by Jan 22, 2026 4:09 AM UTC, lasting about 15 minutes. The Zoom status page issued two updates during the incident, describing an investigation into a service degradation and then confirming restoration of the affected App Integration. The issue impacted the Zoom Developer Platform / Marketplace components that support Zoom App Integration.

The incident began with a scheduled maintenance window on Jan 18, 2026 1:04 AM UTC that Zoom described as having no operational impact. Nevertheless, a subset of users in the US region began experiencing short email-delivery delays around 7:59 AM UTC, with Zoom Mail identified as affected. A service degradation followed in Zoom Meeting Recording transcripts for Hebrew in the US and Europe region, first noted at 8:34 AM UTC. The situation prompted ongoing updates from Zoom as engineers worked to identify root causes and restore full service.