Zoom Outage History

Zoom experienced a regional outage affecting a subset of users routing through Cleveland, Ohio. Connectivity errors were caused by network timeouts between 3:13 PM UTC and 6:25 PM UTC, lasting roughly 3 hours and 12 minutes. The issue impacted meetings and collaboration for those users while it persisted.

Zoom's status page documented the degraded service and restoration efforts, with a degradation notice at Feb 10, 2026 7:54 PM UTC and a restoration update at Feb 10, 2026 7:59 PM UTC after a fix was implemented and traffic returned to normal levels.

The outage was regional to the Ohio area; two official status updates were issued during the incident.

Zoom reported a degradation of the Clinical Notes service beginning at Feb 10, 2026 1:54 PM UTC, affecting a subset of users. The issue manifested as difficulties loading the Zoom app and accessing features tied to Clinical Notes. User reports began around 4:30 PM UTC, with multiple observations from Ohio-based locations (Cleveland, Dublin, Xenia, Strongsville, Powell) indicating issues.

A subset of Zoom Meetings users in the United States, Canada, and Singapore experienced a glitch when sharing Zoom Docs, causing interruptions to document sharing during meetings. The issue appeared regional, with affected users in those regions seeing failures or delays when attempting to share documents.

The incident began at Feb 9, 2026 10:59 AM UTC and was resolved by Feb 9, 2026 12:54 PM UTC. Zoom's team indicated ongoing investigations and provided updates as the root cause was being identified. The Zoom Docs component remained degraded before returning to normal, and the service issued two status updates during the incident.

Report activity was limited, consistent with a regional disturbance rather than a global outage.

Zoom conducted a scheduled maintenance window from 2:04 AM UTC to 6:04 AM UTC. During this period, 11 components across Zoom Meetings, Zoom Rooms, and Zoom CX were listed as maintenance, including features such as Recording, Live Transcription, Live Streaming, Webinars, and Telephony. Users may have experienced interruptions or degraded access to meetings and related services during the window. The maintenance lasted about 4 hours and concluded with services returning to normal.

The Zoom status page showed a scheduled maintenance window affecting four APAC components: Zoom Phone APAC, Zoom CX APAC, Zoom Meetings, and Zoom Conference Room Connector. During the window these services were listed as maintenance, which could have caused temporary interruptions for users in the APAC region.

The maintenance began at 4:34 PM UTC and ended at 7:09 PM UTC, a duration of 2 hours 35 minutes. The provider issued two official status updates documenting the start and completion of maintenance, after which Zoom services returned to normal for the affected components.

On Feb 5, 2026 6:05 AM UTC, a subset of Zoom users experienced issues with the Microsoft OneDrive for Organizations App, potentially affecting file access or OneDrive integration within Zoom workflows. The issue persisted until 8:30 AM UTC, lasting about 2 hours and 25 minutes.

Zoom posted two status updates during the incident, and the service was declared restored by 9:35 AM UTC.

Zoom reported an outage affecting outbound calls for Zoom Phone in the Australia region, with inbound traffic unaffected. The disruption occurred between 6:00 PM UTC and 10:09 PM UTC and impacted users attempting outbound calls via Provider Exchange Partners in that region. The issue was regional and did not affect other regions or inbound calls.

Zoom reported a partial outage impacting inbound and outbound SMS for a subset of users in Australia. The disruptions occurred from 4:25 AM UTC to 8:20 AM UTC, lasting about 3 hours and 55 minutes. The issue was isolated to Australia with no reported global impact. The status page documented the incident with two updates during the event and restoration once resolved.

The provider posted two official updates: the first at Feb 4, 2026 11:19 AM UTC noting degraded SMS functionality, and a follow-up at Feb 4, 2026 11:34 AM UTC confirming restoration. The affected SMS components returned to normal after the final update.

Zoom Virtual Agent in the Saudi Arabia region experienced a service degradation affecting Zoom Virtual Agent - EMEA / Voice Agent and Zoom Virtual Agent - EMEA / Chat Agent components. End users in that region may have faced degraded responses or interruptions when interacting with Zoom Virtual Agent.

The outage began at 1:14 AM UTC and was resolved by 1:44 AM UTC, with full service restored by 1:49 AM UTC. The provider issued two official status updates during the incident, noting the degradation and later the resolution. The geographic impact was limited to the Saudi Arabia region, with two Zoom Virtual Agent components affected.

Zoom reported a service degradation affecting some inbound and outbound Toll Free Calls in the Japan region, impacting Zoom CX - JAPAN / Zoom Contact Center and Zoom CX - JAPAN / Voice (Inbound/Outbound). The issue began on 12:49 AM UTC and was resolved by 1:39 AM UTC, lasting about 50 minutes. The provider issued two status updates during the incident as they investigated and then confirmed restoration.