Zoom Outage History

A subset of Zoom users experienced email delivery failures and emails flagged as spam, impacting Zoom Mail / Mail communications. The issue was acknowledged by Zoom and linked to a third-party email provider. The incident began at 5:04 AM UTC and was resolved by 10:44 AM UTC, lasting about 5 hours and 40 minutes. Zoom issued 2 status updates during the incident, communicating the investigation and eventual resolution. The problem primarily affected email-related functionality rather than core meeting services.

Zoom experienced a brief issue affecting in-meeting chat for Zoom Meetings in the EU region. The incident began at Feb 9, 2025 6:04 PM UTC and was resolved by Feb 9, 2025 6:39 PM UTC, lasting 35 minutes. The status page indicated an initial investigation and later confirmed restoration of the in-meeting chat component, with the impact limited to EU users during the window.

Zoom performed scheduled maintenance that affected Zoom Support / Knowledge Base and Zoom Support / Ticketing. The maintenance window ran from Feb 8, 2025 6:04 AM UTC to Feb 8, 2025 7:04 AM UTC, during which those components were listed as maintenance. This brief window likely caused limited access to support articles and ticketing during that hour. The Zoom status page reported the maintenance in progress and promised updates as necessary; both components returned to up status at Feb 8, 2025 7:04 AM UTC. The incident included 2 official status updates.

Zoom experienced intermittent degradation impacting services in the Saudi Arabia region, including Zoom Meetings, Zoom Phone, and Zoom Contact Center components across the EMEA footprint. Users may have faced intermittent connectivity, degraded audio and video, and slower responses across affected features.

Zoom Website / Zoom Dashboard & Reporting experienced a regional issue affecting the live meeting dashboard in the Saudi Arabia region. Users in that area may have encountered degraded access to live meeting analytics and dashboard data.

The incident began at 1:14 PM UTC and was resolved by 1:54 PM UTC, lasting about 40 minutes. Zoom issued 2 official updates during the incident. The impact appeared limited to the Saudi Arabia region and did not affect users elsewhere.

Zoom experienced a brief degradation affecting Live Streaming of meetings to YouTube. The issue began at Feb 3, 2025 10:54 PM UTC and the service was restored by 11:19 PM UTC, for a total duration of about 25 minutes. The Zoom Meetings / Live Streaming component was the affected area.

During the incident, Zoom posted two updates on their status page, noting the investigation and subsequent restoration. The event represented a short, targeted impact on live streaming rather than a broader outage of Zoom Meetings or other features.

Zoom conducted a scheduled quarterly lifecycle maintenance for the Zoom Website / Download Center & Clients. The maintenance window began at 1:00 AM UTC and lasted about 1 hour and 4 minutes, completing at 2:04 AM UTC. During this period, the Zoom Website / Download Center & Clients were placed in maintenance mode.

The Zoom status page recorded two updates during the window: one announcing the maintenance and one confirming the service was restored. No other Zoom services were indicated as affected, and user access to the downloads center was temporarily limited during the window.

Zoom reported a brief degradation affecting search and dashboard related services, impacting 5 components including Zoom Clips, Zoom Meetings / Recording, Zoom Contact Center - Global / Reporting Service, Zoom Rooms / Zoom Rooms, and Zoom Rooms / Zoom Workspace Reservation. The outage began at Feb 1, 2025 4:29 PM UTC and was resolved by Feb 1, 2025 5:04 PM UTC, lasting approximately 35 minutes. The provider issued 2 status updates during the incident.

Users may have experienced slower search results and dashboards not loading as expected during the window. Zoom's status page indicated an investigation into the degradation and later confirmed that all affected components returned to normal.

Zoom Phone users in the United Kingdom experienced degraded calling, affecting inbound and outbound calls. The issue began at 9:39 AM UTC UTC, and Zoom's status page indicated an investigation into service degradation impacting UK users. The incident involved Zoom Phone - EMEA / Calling (Inbound/Outbound) and lasted about 1 hour 25 minutes, with service restored by 11:04 AM UTC UTC.

During the incident, Zoom issued 2 status updates detailing the investigation and ongoing impact. The updates noted that engineers were investigating the impact and root cause, and that UK call services were experiencing issues. By 11:04 AM UTC UTC the status returned to normal.

Zoom Phone experienced a regional disruption impacting LATAM outbound one-way audio quality and US inbound call reliability, leading to degraded call experiences for affected users in LATAM and North America. The outage began at 6:59 PM UTC and persisted with ongoing issues until 10:54 PM UTC when services were fully recovered.

Over the course of the incident, Zoom issued four status updates detailing initial LATAM audio concerns, then inbound call failures in the US, followed by LATAM resolution and finally North America recovery. The outage affected 4 Zoom Phone components across LATAM and North America, including Zoom Phone and its inbound/outbound calling services.