Zoom Outage History

Zoom conducted a scheduled maintenance window for upcoming data center consolidations that affected Zoom Meetings and the Zoom Conference Room Connector. The maintenance began at Jan 21, 2025 1:04 AM UTC and completed by Jan 21, 2025 8:04 AM UTC UTC, during which these components were listed as in maintenance. The Zoom status page noted the maintenance in progress and that updates would be provided as necessary, with two status updates issued over the course of the window.

As of Jan 21, 2025 8:04 AM UTC the components were returned to normal operation following the maintenance window.

Zoom reported a brief warning affecting the Zoom Website / Integrations/Calendar/Plug-In/Add-In due to an issue with Enable Nested app authentication for the Outlook Add-in SSO flow. The problem was identified and a deployment fix was planned for the evening, with admins invited to enable the feature. There was no impact to end users during this period. The warning began on Jan 17, 2025 8:59 PM UTC and persisted until Jan 18, 2025 7:39 AM UTC, lasting about 10 hours and 40 minutes. The Zoom status page published two updates during the incident.

Zoom Phone in Australia entered a scheduled maintenance window for the Sydney AU01 cluster. The maintenance began at Jan 17, 2025 3:04 PM UTC and was completed by Jan 17, 2025 7:04 PM UTC, lasting approximately four hours. During the window, users connected to the AU01 cluster in Sydney may have experienced temporary interruptions or degraded service. The provider published two status updates during the incident, one at the start and another confirming restoration of services.

The Zoom Live Meeting Dashboard experienced a brief degradation that affected the Zoom Website / Zoom Dashboard & Reporting features. Users may have encountered limited access to dashboards or incomplete dashboard data. The incident began at Jan 16, 2025 11:59 PM UTC and was resolved by Jan 17, 2025 2:14 AM UTC, lasting about 2 hours and 15 minutes.

The Zoom status page provided two updates during the incident. First, at Jan 16, 2025 11:59 PM UTC the team said they were investigating an issue with the Live Meeting Dashboard. The second update, at Jan 17, 2025 2:14 AM UTC, announced that the issue had been resolved and services were back to normal.

During a scheduled maintenance window started for Zoom Contact Center and Zoom Phone as part of a data center consolidation, Zoom experienced issues that expanded to affect the Live Meeting Dashboard and Webhooks. The disruption impacted Zoom Website / Zoom Dashboard & Reporting and the Zoom Developer Platform / Webhooks, with users in several regions reporting degraded dashboard access and webhook integration problems. The incident involved 4 components across Zoom services and was tracked through multiple official updates.

Zoom's Japan-based Zoom Contact Center underwent a scheduled maintenance window, placing the Zoom Contact Center - JAPAN / Zoom Contact Center into maintenance. During this interval, users seeking support in Japan may have experienced limited access to contact center services. The maintenance began at Jan 10, 2025 3:04 PM UTC and ended at Jan 10, 2025 7:04 PM UTC, lasting roughly 4 hours.

The Zoom status page documented the progression: 'In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.' The maintenance was completed when the component transitioned back to up at Jan 10, 2025 7:04 PM UTC. Two official status updates were posted during the incident, reflecting start and completion of maintenance.

The Zoom Contact Center experienced a brief degraded state affecting users of the Zoom Contact Center service. The issue began at Jan 4, 2025 2:24 AM UTC and was resolved by Jan 4, 2025 2:44 AM UTC, lasting about 20 minutes. Zoom's status page indicated an investigation into the issue during the event, with updates as the situation progressed.

Two status updates were posted by Zoom during the incident, confirming the investigation and eventual restoration, with the Zoom Contact Center component returning to normal after the brief degradation.