Zoom Outage History

An outage briefly affected voicemail recording for a subset of Zoom Phone and Zoom Contact Center users in North America. Users may have experienced delays when recording or accessing voicemail messages. The incident lasted about 20 minutes, beginning at Mar 7, 2025 12:59 AM UTC and ending at Mar 7, 2025 1:19 AM UTC. The affected components were Zoom Phone - NORTH AMERICA / Recording Service and Zoom Contact Center - NORTH AMERICA / Recording Service.

On the Zoom status page, the issue was first listed as under investigation and then moved to a degraded state before being resolved back to normal. The provider issued 2 status updates during the incident. No user reports were recorded during this event.

Zoom conducted scheduled maintenance at the Mumbai Data Center from 5:34 AM UTC to 11:34 AM UTC. The maintenance affected three components: Zoom Meetings, Zoom Conference Room Connector, and Zoom Phone - APAC, with APAC users potentially experiencing intermittent connectivity or degraded performance during the window. The status page indicated the work was in progress and later reported a return to normal as the maintenance completed.

The Zoom Website / Download Center & Clients underwent a scheduled maintenance window to deprecate the CDN endpoint d11yldzmag5yn.cloudfront.net. The maintenance began at 1:04 AM UTC and completed by 6:04 AM UTC, lasting about 5 hours. The status page indicated the work was in progress during the window as the CDN deprecation proceeded.

Zoom conducted scheduled maintenance from 10:09 PM UTC to 11:09 PM UTC. During this window, Zoom Support / Ticketing and Zoom Support / Knowledge Base were listed as under maintenance, temporarily impacting access to the ticketing system and knowledge resources. The maintenance lasted about 1 hour, and the Zoom status page posted two updates as the work progressed. After the window, the affected components returned to normal operation.

Zoom Phone in North America experienced a brief degradation affecting inbound and outbound calls. The issue began at Feb 20, 2025 9:44 PM UTC and was resolved by Feb 20, 2025 10:09 PM UTC. Zoom issued two status updates during the incident as it investigated the cause and confirmed resolution. Impact was limited to Zoom Phone calling in North America, with users seeing call-related problems while other Zoom services remained operational.

Zoom Meetings and Zoom Conference Room Connector in the Singapore region experienced a brief issue affecting a subset of users, causing degraded performance for meetings and room-based conferencing. The disruption lasted about 10 minutes.

The incident began at 5:09 PM UTC and was resolved by 5:19 PM UTC. The provider issued 2 status updates during the incident, detailing the investigation and restoration of services.

Geographically, the impact was regional to Singapore, with no wider outages reported.

Zoom experienced a regional degradation affecting a subset of Zoom Meetings users in China, with some users likely unable to start or join meetings. The incident began on Feb 18, 2025 8:39 AM UTC when Zoom's status page flagged an investigation into China-specific issues, and service returned to normal by 9:59 AM UTC. The incident lasted approximately 1 hour 20 minutes and involved 2 official status updates during the course of the incident. The issue appeared confined to the China region with no documented global impact.

The Zoom Outlook calendar add-in experienced a brief outage that prevented adding Zoom meetings through the Outlook integration for about 1 hour. The issue affected the Zoom Website / Integrations/Calendar/Plug-In/Add-In component, with a workaround to add meetings via the add-in settings tab. The outage began at 4:24 PM UTC and was resolved by 5:24 PM UTC, and Zoom issued two official status updates during the incident.

During a scheduled Hyderabad data center maintenance window, Zoom Meetings, Zoom Conference Room Connector, and APAC Zoom Phone were briefly affected. Users in the APAC region may have experienced intermittent access or degraded performance during the maintenance window as routine data center operations took place. The incident was resolved once maintenance completed and services returned to normal.

The Zoom Conference Room Connector in Australia experienced an intermittent issue that affected Zoom Meetings for users in the region. The incident began at Feb 14, 2025 11:49 AM UTC and was resolved by Feb 14, 2025 1:24 PM UTC, lasting about 1 hour and 35 minutes. During the outage, users may have encountered difficulties joining or using conference room services connected to Zoom Meetings.