Zoom Outage History

Zoom experienced a brief connectivity issue in the Melbourne region that impacted Zoom Meetings and Zoom Phone services in Australia. The outage began at 3:14 PM UTC and was resolved by 3:49 PM UTC, lasting roughly 35 minutes. Zoom stated they were investigating the failure and provided updates as they worked to restore service. The issue was localized to the Melbourne region and affected two components: Zoom Meetings and Zoom Phone for Australia, with two status updates issued during the incident. A sample user report came from Munich during the timeframe.

An outage affected inbound SMS and MMS traffic from T-Mobile subscribers to a subset of Zoom Phone and Zoom Contact Center customers, with affected users seeing temporary service unavailability messages. The disruption impacted two components: Zoom Contact Center - Global / SMS and Zoom Phone - Global / SMS. The incident began on Mar 26, 2025 8:39 PM UTC and persisted until Mar 28, 2025 10:39 PM UTC, lasting about 2 days and 2 hours. Zoom issued two status updates during the incident while they investigated and progressed toward resolution.

Zoom experienced a brief degradation of the English live transcription and translation service for Zoom Meetings in Australia. The issue began at 7:19 AM UTC and was resolved by 7:44 AM UTC, lasting about 25 minutes. The Zoom status page listed the service as degraded for Zoom Meetings / Live Transcription and issued two updates during the incident. The impact was localized to Australia, affecting users relying on live transcription during meetings.

Zoom experienced a regional issue in Australia where Zoom Surveys were not displaying on survey pages for a subset of users. The incident began at Mar 22, 2025 5:39 AM UTC. An update at Mar 22, 2025 5:49 AM UTC indicated that Zoom Clips were also affected, in addition to Zoom Surveys, within the Australia region. The impact was primarily an inability to view or access surveys and related clip workflows.

Over the course of the incident, Zoom published three status updates to inform users of ongoing investigation and restoration efforts. By Mar 22, 2025 6:29 AM UTC, Zoom Surveys and Zoom Clips had returned to normal. The outage lasted approximately 50 minutes and was geographically limited to the Australia region.

Zoom conducted a scheduled maintenance window for Zoom Phone in the APAC region, beginning at Mar 21, 2025 1:34 PM UTC and ending at Mar 21, 2025 9:34 PM UTC, lasting about 8 hours. The APAC-focused maintenance was communicated on Zoom’s status page, with updates confirming the maintenance started and later that service had been restored. User reports during the window were limited, and there was no indication of global impact beyond the affected region.

An extended scheduled maintenance window began at Mar 13, 2025 5:09 AM UTC, placing Zoom Contact Center - Global / Web Portal and Zoom Phone - Global / Web Portal into maintenance as Zoom carried out data center consolidation and related updates. The maintenance period spanned several days with ongoing updates to multiple components. On Mar 15, 2025 8:29 AM UTC, a subset of users reported issues with Zoom Phone inbound calls; the status page identified the issue and provided ongoing updates. The inbound-call issue was resolved by Mar 15, 2025 8:54 AM UTC, and the Zoom Phone inbound/outbound component returned to a normal state.

Over the following days, additional maintenance related to Zoom Phone Data Center Consolidation and Zoom Support upkeep continued, with several components transitioning between maintenance and up. The provider issued multiple status updates throughout the incident. By Mar 19, 2025 10:34 PM UTC, the remaining component listed as under maintenance for Zoom Contact Center - Global / Web Portal had returned to up, marking the end of the active maintenance window.

Zoom experienced a localized connectivity issue affecting users in Hong Kong. Zoom Meetings and the Zoom Website were affected. The outage began at 1:34 AM UTC and was resolved by 2:09 AM UTC, lasting about 35 minutes. The incident appeared region-specific with no global impact reported.

Zoom's status page indicated an ongoing investigation and that connectivity issues in the Hong Kong region were affecting some customers. The status changed from up to warn, and later back to up once services were restored. The provider issued 2 status updates during the incident.

User reports were limited, with a small number of users indicating trouble connecting to Zoom services in Hong Kong around the incident window.

Zoom Website / Web Portal experienced slowness for a subset of users in the Ohio region. The outage began at Mar 11, 2025 7:19 AM UTC and was resolved by 7:24 AM UTC, lasting about five minutes. Zoom's status page documented an investigation into degraded performance affecting the Ohio region, followed by two official status updates before the service returned to normal. The impact was geographically limited to Ohio.

Zoom Website / Web Portal experienced degraded performance for a subset of users in the Ohio region, with pages loading slowly. The issue began on 6:49 AM UTC and was resolved by 7:14 AM UTC, lasting about 25 minutes. Zoom's status page indicated a service degradation and that engineers were investigating the impact and root cause, with updates to follow. The provider issued 2 status updates during the incident. The impact was limited to the Zoom Website / Web Portal and to users in the Ohio region; other regions did not report issues.

Zoom conducted a planned maintenance window affecting 2 components: Zoom Support / Knowledge Base and Zoom Support / Ticketing. During the maintenance, users could have experienced temporary disruptions to support tools and knowledge resources. The maintenance began at 1:04 AM UTC and concluded at 3:04 AM UTC, lasting about 2 hours.

The provider posted 2 status updates during the incident, first noting that maintenance was in progress and later confirming that services had been restored. Following the maintenance window, Zoom Support / Knowledge Base and Zoom Support / Ticketing returned to normal operation.