Zoom Outage History

Zoom reported a brief degradation in push notifications for Zoom Phone on Android devices running in the background. The issue began at 11:34 AM UTC and was resolved by 2:59 PM UTC, lasting about 3 hours and 25 minutes. The impact was isolated to Zoom Chat / Chat Messaging Push Notifications, potentially delaying background alerts for affected users.

Zoom Support experienced a scheduled maintenance window affecting Zoom Support / Knowledge Base and Zoom Support / Ticketing. The maintenance began at 3:59 PM UTC and ended at 4:59 PM UTC, lasting about 1 hour. During the window, both components were listed as maintenance, temporarily limiting access to support articles and ticketing functionality. The incident concluded with Zoom confirming the services were back to normal, and two official status updates were issued during the event.

Zoom reported an outage impacting YouTube Live streaming for a subset of users, causing intermittent errors during live streams. The Zoom Meetings / Live Streaming component was listed with a service degradation during the incident. The status page noted: 'Errors with YouTube Live Streaming. Investigating - We have detected service degradation where a subset of users would be experiencing intermittent errors with YouTube Live streaming.' The outage began at May 29, 2025 3:44 AM UTC and was resolved by May 29, 2025 8:14 AM UTC. The provider issued two status updates as the situation progressed, and the issue lasted roughly 4 hours and 30 minutes before the service returned to normal for the affected component.

On May 27, 2025 10:44 AM UTC, a subset of Zoom users in Saudi Arabia began experiencing issues across multiple Zoom services, including Zoom Contact Center - EMEA, Zoom Rooms, Zoom Clips, and Zoom Meetings / Zoom AIC. The issue prompted an official investigation as updates were posted; users experienced degraded performance and intermittent connectivity until service was restored around May 27, 2025 11:44 AM UTC. The outage lasted about 1 hour, and the incident was regional in scope with no broader global impact.

Zoom conducted scheduled EU maintenance affecting Zoom Support / Knowledge Base and Zoom Support / Ticketing. The maintenance began at May 23, 2025 9:09 PM UTC and lasted about 55 minutes, ending at May 23, 2025 10:04 PM UTC. These two components were listed as undergoing maintenance during the window, and Zoom's status messages described the period as 'In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.' Two status updates were posted during the incident. After the window, both components returned to normal, with their status changing from maintenance back to up. The impact was limited to the Zoom Support tools, with no broad service disruption indicated.

Zoom experienced a brief service degradation in the China region impacting Zoom Meetings and Zoom Phone for Hong Kong/China. Users in this region faced intermittent access and degraded performance during the incident. The outage began at May 23, 2025 8:14 PM UTC and was resolved by May 23, 2025 8:54 PM UTC, lasting approximately 40 minutes. The issue was localized to the China region.

Zoom's status page acknowledged the issue and provided updates during the incident. The provider issued 2 status updates, initially noting an investigation and later confirming that services had returned to normal as the incident concluded.

Zoom conducted a scheduled maintenance window affecting the Zoom Website / Web Portal (status.zoom.us and status.zoom.com). The maintenance began at May 22, 2025 1:04 AM UTC and concluded at May 22, 2025 2:04 AM UTC, during which users could experience no operational impact beyond the maintenance period. The status page displayed an in-progress notice during the window and subsequently returned to normal, with 2 official updates issued.

Zoom experienced a brief degradation in the Zoom Phone call history display, with some users seeing delayed call history entries. The incident began at May 20, 2025 4:49 PM UTC and the Zoom status page indicated investigations were underway, listing the Zoom Phone component as affected. The outage lasted approximately 5 minutes, from May 20, 2025 4:49 PM UTC to May 20, 2025 4:54 PM UTC.

Zoom Phone inbound SMS delivery in Australia was briefly impacted, affecting users relying on Zoom Phone numbers in Australia to receive inbound SMS. The issue began at May 20, 2025 12:39 AM UTC and lasted about 1 hour 45 minutes, with service returning to normal by May 20, 2025 2:24 AM UTC. The disruption involved the Zoom Phone - AUSTRALIA / SMS/MMS (Inbound/Outbound) component and could result in incomplete or delayed inbound SMS delivery for affected users. The geographic scope was Australia, with no broad global impact reported.

Zoom performed a global maintenance window for the Zoom Contact Center beginning at May 17, 2025 2:00 AM UTC (May 16, 2025 19:00 PDT) and lasting about 5 hours. During this period, the Zoom Contact Center component was listed as in maintenance on Zoom's status page with an in-progress notice and a note that updates would be provided as necessary. The window concluded with the service returning to a normal state.