Zoom Outage History

Zoom conducted a scheduled maintenance window affecting three components: Zoom Support Knowledge Base, Zoom Support Ticketing, and Zoom Contact Center Global. During this period, users could experience limited access to support resources and contact-center services. The maintenance began at May 10, 2025 12:09 AM UTC and concluded at May 10, 2025 7:04 AM UTC, lasting about 6 hours and 55 minutes. Zoom logged four status updates during the incident describing progress and component changes.

Timeline of updates: At May 10, 2025 12:09 AM UTC the maintenance began for the three components; at May 10, 2025 2:04 AM UTC Zoom Contact Center moved into maintenance; at May 10, 2025 5:04 AM UTC Zoom Support Knowledge Base and Ticketing returned to up; at May 10, 2025 7:04 AM UTC Zoom Contact Center returned to up. All services were restored by the end of the window.

Zoom Phone in the APAC region (Mumbai) underwent scheduled maintenance starting at May 9, 2025 2:34 PM UTC and concluding at May 9, 2025 6:34 PM UTC. During this window, Zoom Phone was listed as in maintenance, resulting in a temporary service pause for users in the Mumbai/APAC area. The maintenance lasted about 4 hours before the service returned to normal as of May 9, 2025 6:34 PM UTC.

Zoom Phone in the APAC region (Singapore) underwent a scheduled maintenance window from May 8, 2025 3:04 PM UTC to May 8, 2025 7:04 PM UTC. During this period, Zoom Phone - APAC / Calling (Inbound/Outbound) was listed as under maintenance. The status page posted two updates: an initial notice that maintenance was in progress and a follow-up confirming the maintenance had completed and the service was restored. The maintenance lasted about four hours and was localized to the Singapore APAC region.

Zoom experienced degraded performance in the AI Companion feature that relies on web search within Zoom Meetings. The incident began at 4:39 AM UTC and was resolved by 6:14 AM UTC, lasting about 1 hour 35 minutes. The issue affected AI-assisted capabilities during meetings that used the AI Companion.

Zoom's status page indicated the problem as 'Issue with AI companion that requires web search functionality' and noted that the team was continuing to investigate. The incident started with a warn status for Zoom Meetings / Zoom AI Companion and was later returned to normal as the issue was resolved.

Zoom Support / Knowledge Base and Zoom Support / Ticketing entered scheduled maintenance starting at May 3, 2025 6:04 PM UTC and completing at May 3, 2025 8:04 PM UTC. During the window, access to Zoom Support resources was temporarily affected as these components were listed in maintenance.

The incident lasted about 2 hours, during which Zoom published two official updates. Services returned to normal by May 3, 2025 8:04 PM UTC.

The outage began at May 3, 2025 11:49 AM UTC and was resolved by May 3, 2025 3:49 PM UTC. Zoom experienced degraded performance across multiple products, including Zoom Meetings / Zoom AIC, Zoom Phone (Voicemail/Recording/Call Log), Zoom Docs, Zoom Whiteboard, Zoom Clips, and Zoom Survey. During the incident, users could encounter issues joining or hosting meetings, accessing files and recordings, and using collaboration features. Zoom issued four status updates as engineers investigated the cause and implemented remediation.

The incident lasted about four hours and affected users globally relying on Zoom for communication and collaboration. The updates from Zoom provided ongoing remediation steps and confirmed which components were impacted and later returned to normal operation. User-reported symptoms, such as “Zoom is not working” observed from Mumbai, aligned with the reported degradation on the status page.

Zoom Contact Center (Global) underwent scheduled maintenance lasting about 2 hours, during which the Zoom Contact Center component was placed in maintenance mode. This window affected access to Zoom Contact Center features. The Zoom Status page posted two updates during the incident to communicate progress and resolution. The maintenance started at May 3, 2025 2:04 AM UTC and completed by May 3, 2025 4:04 AM UTC.

Zoom experienced intermittent timeouts in the Ask AIC function within AI Companion that affected US-based Zoom Meetings. The issue began at Apr 29, 2025 12:29 AM UTC when the affected component transitioned from up to a degraded state, and Zoom issued updates as they investigated. The incident lasted about 5 hours and 40 minutes and was resolved by Apr 29, 2025 6:09 AM UTC, with the status returning to up after two official updates. A small number of user reports were received, and the affected components were Zoom Meetings / Zoom AIC, with geographic impact limited to the United States.

Zoom reported a regional issue affecting the AI Companion feature in the EU, impacting Zoom Chat / Zoom AIC and Zoom Meetings / Zoom AIC for a subset of European customers. Users likely experienced degraded AI-assisted features during this period, while other Zoom services remained available.

The provider posted two status updates during the incident to communicate the investigation and subsequent resolution. The outage began at 5:44 PM UTC and was resolved by 6:29 PM UTC, lasting about 45 minutes.

Zoom faced a partial outage impacting Zoom Meetings, with some users experiencing degraded connectivity during a brief incident. The issue began around 11:59 AM UTC and was resolved by 12:34 PM UTC, lasting roughly 35 minutes. The Zoom status page reported initial degradation and provided updates while engineers investigated, with connectivity issues primarily affecting meetings for affected users. User reports started around 11:45 AM UTC, and the provider issued two status updates during the incident before service returned to normal.