Salesforce Outage History

Salesforce reported a degraded performance issue affecting 42 components across Einstein Bots and Agentforce in North America. Users relying on bot automation and bot-to-human handoffs likely experienced intermittent issues during the incident.

The outage began on Dec 21, 2025 7:19 AM UTC and was resolved by Dec 21, 2025 8:49 AM UTC, lasting 1 hour 30 minutes. The Salesforce status page posted 2 updates during the incident, documenting the degraded state and subsequent restoration. All affected components returned to normal by the end.

Salesforce reported a brief degradation affecting 13 North America Agentforce components (USA9004S, USA9006S, USA9010S, USA9012S, USA9016S, USA9018S, USA9022S, USA9024S, USA9404S, USA9406S, USA9904S, USA9906S, USA9916S). The outage began at 7:04 AM UTC and was resolved by 10:39 AM UTC, lasting 3 hours and 35 minutes. Users relying on Agentforce features in North America may have experienced intermittent issues or degraded functionality.

The Salesforce Agentforce components across North America and Europe experienced a degraded status starting at Dec 19, 2025 1:24 AM UTC and were fully restored by Dec 19, 2025 5:09 AM UTC. The affected components were North America BRA4S / Agentforce, North America CS255 / Agentforce, North America CS283 / Agentforce, EMEA GBR42S / Agentforce, and EMEA SWE88S / Agentforce. Users in these regions may have encountered intermittent access or reduced functionality within Salesforce Agentforce features during the incident. The outage lasted about 3 hours 45 minutes and was resolved when all five components returned to normal operation.

The Salesforce Search service in North America (NA234) experienced degraded performance for about 50 minutes, from 11:09 PM UTC to 11:59 PM UTC. During this window, users in North America may have encountered slower or incomplete search results across Salesforce applications. The issue was confined to the North America region and the NA234 / Search component. The Salesforce status page posted two updates documenting the degradation and subsequent restoration.

Salesforce reported a brief period of degraded performance across a broad set of Agentforce components, impacting operations that rely on Agentforce services. Users may have experienced slower responses or intermittent access during the incident, which lasted about 5 minutes. The outage began at Dec 17, 2025 10:09 PM UTC and was resolved by Dec 17, 2025 10:14 PM UTC.

Two official status updates were posted during the event. The status page showed transitions from up to warn and back to up across dozens of Agentforce components deployed in multiple regions, indicating a global but short-lived disruption.

Salesforce Agentforce in North America experienced a brief degradation affecting two components: North America - USA2S / Agentforce and North America - USA3S / Agentforce. The issue began at Dec 17, 2025 7:04 PM UTC and persisted for about 2 hours 45 minutes, with services returning to normal by Dec 17, 2025 9:49 PM UTC. Users may have experienced intermittent delays or failures when interacting with Agentforce features during the window.

Salesforce posted two official status updates during the incident, listing the affected components as degraded (warn) and later restoring service to normal. The components returned to normal operation by Dec 17, 2025 9:49 PM UTC.

Salesforce Field Service Scheduling components experienced a global degradation beginning at Dec 17, 2025 1:04 PM UTC, affecting scheduling, dispatching, and task updates across regions including Europe, North America, and Asia Pacific. Users attempting to manage field service work could face outages or degraded performance for several hours. The incident lasted roughly 4 hours and 40 minutes, from Dec 17, 2025 1:04 PM UTC to Dec 17, 2025 5:44 PM UTC.

Salesforce experienced a brief degradation affecting the EMEA SWE38 Core Service component. The degradation began on Dec 17, 2025 9:39 AM UTC and was resolved by Dec 17, 2025 9:54 AM UTC, lasting about 15 minutes. Salesforce published 2 status updates during the incident, indicating updates for the EMEA region. No user reports were recorded for this event.

Salesforce reported a brief degradation affecting the Asia Pacific IND114 Core Service. The APAC Core Service transitioned from up to warn at Dec 16, 2025 4:09 PM UTC and returned to up at Dec 16, 2025 5:39 PM UTC, lasting about 1 hour 30 minutes. The provider issued two official status updates during the incident as it investigated and restored service, with impact confined to the Asia Pacific region and likely causing slower performance or intermittent access for Salesforce core features in that area.

Salesforce experienced a brief outage affecting the Asia Pacific - JPN182S / Core Service. Users in that region could not access core Salesforce features during the incident. The outage began on 3:09 AM UTC and was resolved by 3:54 AM UTC, lasting approximately 45 minutes. The issue was localized to the Asia Pacific Core Service component.

The provider issued two official status updates during the incident, detailing the disruption and eventual restoration. Service has returned to normal for the affected core service in the Asia Pacific region.