Salesforce Outage History

Salesforce Chat experienced a brief outage in North America, impacting three Salesforce Chat components (USA1034, USA1032, USA1026). The disruption began at Jan 8, 2025 9:24 AM UTC and lasted about 1 hour and 12 minutes, until Jan 8, 2025 10:36 AM UTC. Salesforce documented the incident on their status page with two updates, first noting the outage and later confirming restoration. The impact was limited to Salesforce Chat in North America, and no broader Salesforce services were reported as affected.

Salesforce Chat services in North America experienced an outage affecting three components: USA1034, USA1032, and USA1026. Live chat capability may have been unavailable for customers during the incident. The outage began at 9:15 AM UTC and was resolved by 10:36 AM UTC, lasting about 1 hour and 21 minutes. The provider issued 3 status updates on the Salesforce status page as engineers investigated and restored services.

Salesforce Chat services in North America experienced an outage starting at Jan 8, 2025 9:14 AM UTC, affecting three chat components: USA1034, USA1032, and USA1026. Users attempting to use Salesforce Chat faced connection failures or dropped sessions, disrupting real-time support and customer interactions across the region.

The incident lasted about 1 hour and 22 minutes, with the affected components remaining unavailable until Jan 8, 2025 10:36 AM UTC when status changed back to up. Salesforce issued four status updates during the incident, documenting the progression and eventual recovery. The outage was confined to North America, with other regions unaffected.

The North America CS271 / Core Service experienced a brief outage lasting about 25 minutes, from 5:59 AM UTC to 6:24 AM UTC. The disruption affected the CS271 / Core Service component in North America. Salesforce issued 2 status updates during the incident, notifying users of the disruption and its resolution, before restoring service. The impact appeared isolated to the North America region with no broader regional impact indicated.

The Salesforce North America CS271 Core Service experienced a brief outage that impacted access to core Salesforce features for users in the region. The disruption began at 5:49 AM UTC and was resolved by 6:24 AM UTC, for an approximate duration of 35 minutes. The affected component was the North America CS271 / Core Service during this period.

The Salesforce status page documented the incident with multiple updates: an initial outage notice at 5:49 AM UTC, a follow-up at 5:59 AM UTC confirming the ongoing issue, and a final restoration at 6:24 AM UTC.

Salesforce experienced a global degradation affecting dozens of Core Service components across North America, EMEA, and Asia Pacific, as well as Data Cloud and Tableau Cloud. Users faced degraded performance and intermittent access to Salesforce features during the incident. The outage began at Jan 6, 2025 7:40 PM UTC and lasted until Jan 8, 2025 4:09 AM UTC, spanning roughly 32 hours. The provider issued dozens of status updates detailing progressive changes from warn to down for many components and later recoveries across regions. By the end of the window, most components had returned to normal operation.

Salesforce reported a global outage impacting Core Service components across North America, Europe, and Asia Pacific. Users faced degraded performance and intermittent access to Salesforce CRM and related cloud services as multiple Core Service components moved from healthy to degraded or unavailable states. The incident began with initial warnings on 7:39 PM UTC and 7:40 PM UTC, with first confirmed disruption around 9:07 PM UTC when a North America core service component (USA726) went down. The event persisted for roughly 31 hours across regions.

Salesforce experienced a global outage affecting Core Service components, Data Cloud, and Tableau Cloud across North America, Europe, and Asia Pacific. The incident began at 9:07 PM UTC when a Core Service component in North America (USA726) went down, with degradation spreading to dozens of Core Service components across regions in the hours that followed and impacting related services. The outage lasted a little over 31 hours before recovery progressed, with affected components gradually returning to service and all listed components back online by 4:09 AM UTC.

Salesforce Core Service experienced a multi-region degradation beginning at 9:07 PM UTC and resolving by 4:09 AM UTC. The outage affected North America, Europe, and Asia Pacific, with dozens of Core Service components entering degraded or down states. Related services including Data Cloud (USA714) and Tableau Cloud (useast-1) also faced disruptions, causing partial outages and degraded functionality across Salesforce applications during the incident. The provider documented a sequence of status changes from warnings to outages across regional clusters before recovery began.

Salesforce Core Service experienced a brief degradation affecting six core components across North America (NA125, CS159, CS278), Asia Pacific (CS317), and Europe, Middle East, and Africa (EMEA: CS332, CS333). Users may have experienced slower response times or intermittent access to Salesforce features during the incident window.

The incident began at Jan 6, 2025 4:44 PM UTC when North America NA125 entered a degraded state, with additional regions reporting issues over the next couple of hours. All listed components returned to normal by 6:59 PM UTC after roughly 2 hours and 15 minutes. The Salesforce status page issued 5 updates documenting the degraded condition and restoration.