Salesforce Outage History

The Salesforce Core Service experienced degraded performance across six regional cores (NA125, CS159, CS278, CS317, CS332, CS333). The issue began on 4:34 PM UTC with the North America NA125 component entering a degraded state, followed by additional regions reporting issues through 6:41 PM UTC. The degradation affected users across North America, Asia Pacific, and Europe, Middle East, and Africa, impacting Salesforce CRM, dashboards, and related services that rely on the Core Service. Users could have experienced slower responses, timeouts, or intermittent issues in workflows, reports, and integrations.

Salesforce reported an outage affecting nine Core Service components in North America, including USA9906S, USA9914, USA9916S, USA9402, USA9404S, USA9406S, USA9904S, USA9024S, and USA9902. The disruption impacted core Salesforce functionality for customers in the region. The outage began on Jan 3, 2025 3:54 AM UTC and was resolved by Jan 3, 2025 5:04 AM UTC, lasting roughly 1 hour and 10 minutes. Status Page updates indicated ongoing investigation and subsequent restoration as teams worked to restore services.

Salesforce reported a regional outage affecting its Core Service in North America, interrupting access across multiple USA endpoints. The incident began at 3:44 AM UTC when eight Core Service components (USA9906S, USA9914, USA9916S, USA9402, USA9404S, USA9406S, USA9904S, USA9902) went down, with a follow-up update at 3:54 AM UTC confirming the ongoing issue. A further component, USA9024S, also entered a down state by 4:11 AM UTC and remained down through 4:23 AM UTC.

Tableau Cloud services in Salesforce experienced degraded performance across three regional components: Europe UK prod-uk-a, North America East useast-1, and North America West 10AY. The outage began at Jan 2, 2025 5:44 PM UTC and was resolved by Jan 3, 2025 2:14 AM UTC, lasting about 8 hours and 30 minutes. The Salesforce status page posted two updates during the incident, noting degraded performance before restoration. Users in these regions may have experienced slower dashboard loads or intermittent access to Tableau Cloud resources.

Salesforce Tableau Cloud components in Europe (UK prod-uk-a) and North America (US East useast-1 and US West 10AY) experienced degraded performance. Users may have faced slower dashboards or intermittent visualization issues across these regions. The degradation began at 5:34 PM UTC and was resolved by 2:14 AM UTC, lasting roughly 8 hours and 40 minutes across 3 affected components in the UK and US regions.