Salesforce Outage History

The incident affected six North America Core Service components (USA1024, USA1034, USA1032, USA1030, USA1038, USA1026), causing degraded performance for Salesforce core services in the region. The outage began at Jan 10, 2025 8:29 AM UTC and was resolved by Jan 10, 2025 8:34 AM UTC.

The Salesforce status page documented the incident with two updates: an initial note indicating degraded performance for the listed components, followed by a later confirmation that services had returned to normal. The disruption was brief and regional in scope.

Salesforce core services in North America experienced a brief degradation affecting six Core Service components (USA1024, USA1034, USA1032, USA1030, USA1038, USA1026). The degraded period began at 8:19 AM UTC and was resolved by 8:34 AM UTC, lasting about 15 minutes. The provider issued 3 status updates during the incident, and all components returned to the normal state after the event.

The outage affected Salesforce Marketing Cloud Core Service in North America (DB7088). The incident began at 7:59 PM UTC and caused downtime for users trying to access Marketing Cloud features. The disruption lasted for approximately 1 hour and 55 minutes, with the service restored by 9:54 PM UTC.

The Salesforce status page posted two updates during the incident, confirming the affected component and later restoration. The issue was localized to the North America region and the service returned to normal once the component came back online.

The Marketing Cloud Core Service component in North America (DB7088) experienced an outage beginning on Jan 9, 2025 7:49 PM UTC with a second down transition observed at 7:59 PM UTC. The service was restored by Jan 9, 2025 9:54 PM UTC. The incident disrupted Marketing Cloud features in the North America region for about 2 hours and 5 minutes, likely causing interruptions for campaigns, data management, and related workflows.

During the incident, Salesforce issued three official status updates documenting the outage and restoration at 7:49 PM UTC, 7:59 PM UTC, and 9:54 PM UTC. The geographic impact was limited to North America, and no Early Warning Signal was reported.

Salesforce reported a brief degradation affecting the Asia Pacific - IND132 / Core Service. The issue began on Jan 9, 2025 12:59 PM UTC and was resolved by Jan 9, 2025 2:19 PM UTC, lasting about 1 hour 20 minutes. The incident was limited to the Asia Pacific Core Service component, and Salesforce issued 2 status updates during the event. No broader service disruption was indicated.

Salesforce experienced a brief degradation of the Asia Pacific IND132 Core Service. The issue began at 12:49 PM UTC and was resolved by 2:19 PM UTC, lasting about 1 hour 30 minutes. The impact was regional to the Asia Pacific area and affected users relying on the Core Service component. During the incident, Salesforce posted three status updates detailing the degraded condition and subsequent recovery.

Salesforce experienced a brief outage affecting its North America Core Service components USA9014 Core Service and USA9020 Core Service. North American users could have faced outages when accessing core Salesforce features during the incident. The outage began at Jan 9, 2025 11:19 AM UTC and was resolved by Jan 9, 2025 12:13 PM UTC, lasting 54 minutes. The Salesforce status page issued five official updates during the incident, describing a progression from outage to degraded performance before recovery. The disruption was limited to North America, with no evidence of a global impact.

North America Core Service components USA9014 and USA9020 experienced an outage, affecting Salesforce core functionality for users in the region. The outage began at Jan 9, 2025 11:09 AM UTC and, after transitioning to a degraded state at Jan 9, 2025 11:44 AM UTC, the service remained degraded until it was restored at Jan 9, 2025 12:13 PM UTC. The incident lasted about 1 hour and 4 minutes overall.

Salesforce's status page documented the progression, with components moving from down to warn and finally back to up as services were restored. The incident impacted two Core Service components in North America, indicating a regional disruption rather than a global Salesforce outage.

Salesforce core services in the EMEA FRA12S region and North America USA660S and USA754S experienced a brief degradation, impacting users with slower performance and intermittent access in those regions. The incident began at Jan 8, 2025 11:19 AM UTC and was resolved by Jan 8, 2025 11:34 AM UTC, lasting about 15 minutes. The three Core Service components were listed as degraded and Salesforce issued two status updates before they returned to full operation.

Salesforce core service components in EMEA FRA12S and North America USA660S and USA754S experienced a brief degraded performance starting at 11:14 AM UTC and resolving by 11:34 AM UTC. The issue affected three core service instances across FRA12S, USA660S, and USA754S, with users in these regions potentially seeing slower responses or intermittent access to Salesforce features during the window.