Salesforce Outage History

Salesforce reported a brief degradation of the North America - USA790 / Core Service. The issue began at 11:29 AM UTC and lasted about 45 minutes, with this component transitioning from normal to degraded before returning to normal. Salesforce posted two status updates during the incident to document the degraded period and its resolution. The issue appeared isolated to the North America region, after which the Core Service returned to full functionality.

Salesforce Core Service for North America (USA790) experienced a brief degraded performance, affecting users relying on core functionality in the region. The incident began at Jan 29, 2025 11:19 AM UTC and was later confirmed as degraded at 11:29 AM UTC; service was restored by Jan 29, 2025 12:14 PM UTC. The impact was regional to North America with no global effect.

The North America region for Salesforce Core Service (USA790) briefly entered a degraded state starting at Jan 29, 2025 10:14 AM UTC and was restored by Jan 29, 2025 10:34 AM UTC. The incident lasted about 20 minutes and could have caused intermittent access or latency for regional users relying on Core Service.

The provider issued two official status updates during the event, documenting the transition from normal operation to degraded and back to normal. The issue was resolved within the 20-minute window, and services returned to full functionality.

Salesforce's North America - USA790 Core Service briefly degraded starting at Jan 29, 2025 10:04 AM UTC and resolved by Jan 29, 2025 10:34 AM UTC. The issue affected users in the North America region, with intermittent delays and slower access to core Salesforce features. The status page showed the Core Service transition from up to degraded and back to up within about 30 minutes, with multiple status updates during the incident.

Salesforce Core Service in North America (USA790) experienced a brief degradation. The issue began at Jan 29, 2025 10:00 AM UTC and lasted about 34 minutes, during which users in the region may have faced slower responses or intermittent access to core Salesforce features. The affected component was the North America - USA790 / Core Service, and the impact appears limited to that region.

Salesforce core services entered a degraded state beginning Jan 28, 2025 8:24 AM UTC, with dozens of North America Core Service components listed as warn. Users likely experienced slower responses and intermittent access to Salesforce apps, APIs, dashboards, and CRM features. The issue also affected a regional Asia Pacific component (JPN134) briefly between 12:22 PM UTC and 1:01 PM UTC before resolving later the same day. The outage persisted until Jan 29, 2025 8:04 AM UTC, spanning roughly 23 hours and 40 minutes. The provider issued 6 status updates during the incident and listed continued degradation across multiple Core Service components before returning to normal.

Salesforce Core Service experienced a broad degradation starting at Jan 28, 2025 8:14 AM UTC, impacting a large set of North America Core Service components and likely causing intermittent access and reduced performance for Salesforce users. The incident also affected Asia Pacific with the APAC JPN134 Core Service entering a degraded state around Jan 28, 2025 12:22 PM UTC and showing partial recovery by Jan 28, 2025 12:57 PM UTC to Jan 28, 2025 1:01 PM UTC. The outage persisted for roughly 24 hours as updates were issued across regions.

The Salesforce status page delivered multiple updates during the incident as affected components began returning to normal. North America services remained degraded until most were restored by Jan 29, 2025 8:04 AM UTC with APAC components stabilizing earlier in the day. The incident is characterized by widespread degraded performance across core services rather than a complete outage, and normal service resumed once the regional components were brought back online.

Two Salesforce components experienced degraded performance on 2025-01-27. EMEA Germany (DUB01) Tableau Cloud entered a degraded state at 12:39 PM UTC and North America USA326 Core Service began showing degraded behavior at 1:17 PM UTC. The DUB01 Tableau Cloud recovered by 3:41 PM UTC, while the Core Service remained degraded until it returned to normal by 9:34 PM UTC. The incident lasted roughly 8 hours and 55 minutes and impacted two components across two regions. The Salesforce status page posted seven updates during the incident to communicate changes and recovery progress.

Salesforce reported degraded performance affecting Tableau Cloud in Germany (DUB01) and Core Service in North America (USA326). Tableau Cloud transitioned to a degraded state at 12:29 PM UTC and remained degraded until 3:41 PM UTC. The Core Service component moved to degraded at 1:17 PM UTC and was restored by 9:34 PM UTC. The issue spanned roughly 3 hours for Tableau Cloud and about 8 hours for Core Service, with regional impact in Germany and North America.

The outage began at 11:19 PM UTC when multiple EMEA Marketing Cloud Core Service components transitioned from operational to degraded/down, triggering outages across Marketing Cloud Core Service and related products in the region. The disruption affected dozens of Core Service instances and spilled over to Email Studio and other Marketing Cloud components. In the following hours, North America Search services also showed degraded states (warn), signaling broader cross‑region impact. Status updates documented ongoing instability as teams worked to restore affected services.