Salesforce Outage History

Salesforce experienced a broad outage starting at 2025-01-22T23:09:00Z that affected Email Studio and a large set of Marketing Cloud Core Service components in the EMEA region. The disruption rapidly expanded to additional services, with Data Cloud and North America Search components showing degraded or intermittent performance over the following hours. Users could have seen difficulty accessing Marketing Cloud features, delays in processing emails, and degraded search functionality as the incident evolved. The outage spanned roughly two days across multiple regions, with the most widespread impact occurring through 2025-01-23 and partial restoration beginning in the morning of 2025-01-24. A number of status updates were posted by Salesforce as the situation progressed, reflecting ongoing remediation and recovery efforts.

Salesforce Core Service in the Asia Pacific region briefly degraded, moving from normal operation to a warning at 11:59 AM UTC and returning to full operation by 12:59 PM UTC. The incident lasted about 1 hour and affected the Asia Pacific - IND126 / Core Service component before service was restored. Salesforce's status updates reflected a temporary degraded state and restoration within the hour.

Salesforce's Asia Pacific IND126 Core Service experienced a brief degradation affecting users in the region. The incident began at Jan 22, 2025 11:49 AM UTC and was resolved by 12:59 PM UTC, lasting roughly 1 hour and 10 minutes. During this window, customers may have experienced slower responses or intermittent access to Salesforce features tied to the Asia Pacific Core Service. The Salesforce status page issued 3 updates over the course of the incident, noting degraded performance before restoration. The impact was regional to the Asia Pacific area, with no wider global disruption reported.

Salesforce's EU Anypoint Observability Suite (EU / Anypoint Monitoring) in the EMEA region experienced a brief degradation. The incident began at Jan 21, 2025 7:39 PM UTC and was resolved by Jan 21, 2025 8:14 PM UTC, lasting roughly 35 minutes. The Salesforce status page issued two updates acknowledging the degraded state and then restoring full operation for the affected component. Impact was localized to the EU region with no broader outages reported.

Anypoint Observability Suite in the EU (EMEA) experienced a brief degraded period on Salesforce's status page. The issue affected Anypoint Monitoring in the EU region, with users experiencing intermittent monitoring access during the window. The outage began at 7:34 PM UTC and was resolved by 8:14 PM UTC, lasting about 40 minutes. Salesforce issued three status updates during the incident and has since returned the service to normal. The impact was regional to the EU region, with no broader disruption indicated.

The Salesforce Core Service and Data Cloud components across North America, Europe, and Asia Pacific experienced degraded performance beginning at Jan 15, 2025 7:59 PM UTC. The incident appeared on Salesforce's status pages with many components listed as degraded or intermittently unavailable, potentially causing slower responses, delays in dashboards and data access, and intermittent issues accessing Salesforce features across affected regions.

Over the ensuing days, dozens of Core Service and Analytics/Data Cloud components transitioned between up and warn on the status page as engineers investigated and worked to restore service. The incident had a broad geographic footprint, impacting multiple regions including NA, EMEA, and APAC, and the provider issued multiple status updates as the situation evolved.

By Jan 21, 2025 6:24 PM UTC, the affected components had returned to normal and the status page reported all monitored services as up in those regions, marking the end of the incident. The outage spanned roughly six days from the first warning to full restoration.

Salesforce Core Service in North America (USA352) experienced degraded performance for about 1 hour and 40 minutes, affecting users relying on the core service in the region. No global impact was reported. The issue began at 4:59 PM UTC and was resolved by 6:39 PM UTC. The affected component transitioned from normal to degraded and back to normal, and Salesforce issued 2 status updates during the incident, indicating the scope was regional.

The Salesforce North America Core Service (USA352) experienced degraded performance beginning at Jan 15, 2025 4:49 PM UTC and returning to normal by Jan 15, 2025 6:39 PM UTC. The issue affected users relying on Salesforce services in North America, with the affected component showing degraded operations during that window. The incident did not indicate a global outage, and service performance recovered after about 1 hour and 50 minutes. The official updates showed the component transitioning to degraded status at Jan 15, 2025 4:49 PM UTC, with a follow-up at Jan 15, 2025 4:59 PM UTC, before restoration by Jan 15, 2025 6:39 PM UTC.

Salesforce reported a brief degraded state affecting B2C Core PODs across multiple regions (EMEA, North America, and Asia Pacific). Users attempting to access Salesforce B2C services during the incident may have faced slower responses or partial interruptions, with the degradation affecting dozens of B2C Core POD components.

The incident started at Jan 14, 2025 2:29 PM UTC and was resolved by Jan 14, 2025 2:49 PM UTC, lasting about 20 minutes. Salesforce posted two status updates confirming the degraded service and subsequent recovery. All affected PODs returned to normal and services were restored.

Salesforce reported a period of degraded performance affecting the B2C Core components across multiple pods in EMEA, North America, and Asia Pacific. Users interacting with B2C features may have experienced slower responses or intermittent access during the incident. The degradation began at 2:21 PM UTC and was resolved about 28 minutes later at 2:49 PM UTC, with dozens of B2C Core pods listed as degraded during the event.