Salesforce Outage History

The Salesforce Core Service components across Europe, the Middle East and Africa (EMEA) and North America experienced a degraded performance incident, affecting 21 core components. Users likely faced partial access or slower response times for Salesforce features during the event. The incident began on 1:29 AM UTC and lasted about 6 hours and 35 minutes, with remediation by 8:04 AM UTC.

Salesforce documented the progression on its status page with several updates, listing affected components across multiple regions and signaling the transition from degraded performance back to normal. By 08:04 UTC, the impacted Core Service components had returned to normal operation.

A widespread outage affected Salesforce Field Service Scheduling across the EMEA region, disrupting appointment creation, technician dispatch, and other scheduling operations for users relying on Field Service in Europe.

The outage began on Jan 12, 2026 9:49 AM UTC and was resolved by Jan 12, 2026 2:34 PM UTC. During the incident, Salesforce posted multiple updates to the status page, with 6 status updates issued. Restoration began in the afternoon as components returned to service, with many back online by Jan 12, 2026 2:34 PM UTC.

The incident was regional in scope, impacting dozens of Field Service - Scheduling components across multiple European countries within the EMEA region, reflecting a broad disruption to scheduling workflows during the incident.

The Salesforce Core Service experienced regional degradation affecting North America (USA938S) and EMEA (DEU20S). The North America component began degrading at Jan 11, 2026 6:19 PM UTC and was restored by Jan 12, 2026 4:49 AM UTC, a duration of about 10 hours and 30 minutes. The EMEA component began degrading at Jan 11, 2026 10:39 PM UTC and recovered by Jan 12, 2026 3:14 AM UTC, lasting about 4 hours and 35 minutes. Users in these regions may have experienced slower access or partial outages in Salesforce features tied to these components.

Salesforce's status updates documented the recovery as both regional components returned to normal over the course of January 12, with the DEU20S restoration at Jan 12, 2026 3:14 AM UTC and the USA938S restoration at Jan 12, 2026 4:49 AM UTC. The incident involved two region-specific components and was resolved after a period of degraded performance in those regions.

Salesforce experienced a brief degradation in the EMEA GBR96 Core Service. The issue began at Jan 11, 2026 2:34 PM UTC and was resolved by Jan 11, 2026 4:24 PM UTC, lasting roughly 1 hour and 50 minutes. The provider issued two status updates during the incident, and the impact appeared localized to the EMEA GBR96 Core Service while other regions remained unaffected.

Salesforce Core Service in North America experienced a degradation event starting at Jan 7, 2026 12:19 PM UTC with BRA14 Core Service listed as degraded. Over the next hours the issue expanded to additional North America Core Service components, affecting 12 total components (BRA14, BRA24, BRA28, BRA32, BRA36, BRA48, BRA50, BRA6S, BRA38, USA360, BRA18, BRA34).

Degraded statuses were observed at intervals: by Jan 7, 2026 12:49 PM UTC BRA24, BRA28, BRA32, BRA36, BRA48, BRA50, and BRA6S were also degraded; by Jan 7, 2026 1:04 PM UTC BRA38 and USA360; by Jan 7, 2026 1:29 PM UTC BRA18 and BRA34. All affected components were returned to normal by Jan 7, 2026 3:19 PM UTC. The incident lasted approximately 3 hours and impacted users relying on Salesforce Core Service in the region.

An outage affected Salesforce Core Service and Service Cloud Voice in the EMEA region, specifically DEU130 and DEU132. The incident began at 5:44 AM UTC when the DEU132 Core Service went down. The issue progressed to affect DEU130 Core Service at 8:39 AM UTC, and at 10:24 AM UTC both DEU130 and DEU132 Service Cloud Voice were impacted. The outage lasted about 5 hours and 40 minutes and was resolved by 11:24 AM UTC after Salesforce issued four official status updates.

Impact to users was concentrated in the DEU130/DEU132 regions, with core CRM access and Service Cloud Voice features intermittently unavailable during the window. Salesforce communicated the sequence of events via its status page, describing the transitions as components went down and then returned to service.

Salesforce experienced regional degradation in the EMEA Core Service, with dozens of Core Service components listed as degraded and users in Europe, the Middle East, and Africa potentially facing intermittent access or slower performance of core Salesforce features. The incident began on Dec 31, 2025 5:04 PM UTC when the EMEA Core Service components transitioned to a degraded state, and it lasted until Jan 1, 2026 7:39 PM UTC when components returned to normal (up). The outage spanned roughly 26 hours and 35 minutes, during which Salesforce published two official updates detailing the degraded state and resolution.

An incident caused brief degraded performance across five Tableau Cloud regions: Europe (Germany) via DUB01 and EW1A, Asia Pacific (Japan and Australia), and India. The components moved to a degraded state at Dec 31, 2025 6:34 AM UTC and were restored by Dec 31, 2025 7:44 AM UTC, for a total duration of about 1 hour 10 minutes. During the incident, users likely experienced slow or unavailable dashboards and data visualizations across affected tenants.

The provider published two status updates during the incident, outlining the degraded service and subsequent restoration of the affected Tableau Cloud regions.

Salesforce reported a brief outage in the North America Prod 7 environment beginning at Dec 30, 2025 7:34 PM UTC, impacting six components: File Transfer Services, Event Receiving Features, Data Processing Features, User Interface, Triggered Campaign Features, and Personalization Features. Users may have experienced temporary disruptions across these functions during this short window.

The incident was resolved by Dec 30, 2025 7:39 PM UTC as Salesforce restored all affected components back to normal, according to the status page updates. The outage lasted about five minutes, with services returning to full operation shortly after.

Salesforce Core Service experienced degraded performance across multiple components in North America, with additional impact in Asia Pacific. The outage began at Dec 26, 2025 2:54 PM UTC as North America Core Service components moved to a degraded state, with Asia Pacific components following at Dec 26, 2025 3:19 PM UTC.

Asia Pacific components recovered by Dec 26, 2025 4:34 PM UTC, while North America components remained degraded until Dec 26, 2025 6:04 PM UTC when they returned to normal. The incident spanned roughly from Dec 26, 2025 2:54 PM UTC to Dec 26, 2025 6:04 PM UTC (about 3 hours and 10 minutes). The provider issued four status updates during the incident, reflecting ongoing communication as the situation evolved. The disruption primarily affected Salesforce Core Service components in North America and Asia Pacific.