Salesforce Outage History

The outage began at Feb 15, 2025 11:24 PM UTC as dozens of Salesforce Data Cloud components in North America entered degraded status, triggering partial outages and degraded performance for data ingestion, processing, and analytics workflows. The impact expanded to additional regions, including Asia Pacific, with more Data Cloud components listed as degraded in follow-up updates. Salesforce published eight official status updates during the incident to document progression and recovery efforts. The outage lasted about 9 hours and 15 minutes, with restoration occurring in a phased manner as components were brought back online.

The Salesforce Data Cloud system experienced a widespread degradation starting on Feb 15, 2025 11:14 PM UTC, affecting Data Cloud components across North America and Asia Pacific. Users could encounter degraded data ingestion, processing and analytics, with dashboards loading slowly or returning incomplete results. The degradation impacted dozens of Data Cloud components across regions and persisted for roughly 9 hours and 25 minutes, with restoration beginning in the early hours and completing by Feb 16, 2025 8:39 AM UTC.

Salesforce communicated the incident via status.salesforce.com, publishing 8 official status updates as the situation evolved. A sequence of recoveries across multiple regions followed, with many components returning to normal by Feb 16, 2025 8:39 AM UTC.

Salesforce North America Core Service (USA790) experienced a brief degraded performance. The issue began at 8:54 AM UTC and was resolved by 9:09 AM UTC, a duration of 15 minutes. The Salesforce status page showed the component moving from Up to Degraded and back to Up, with two official updates during the incident. The impact was limited to North America Core Service and appeared to be transient with rapid recovery.

An outage impacted Salesforce Core Service and B2B2C Commerce components across the Europe, Middle East and Africa (EMEA) region, causing widespread disruption for users and preventing access to core functionality. The incident began at 12:19 AM UTC and was resolved by 1:19 AM UTC, lasting about 1 hour. Salesforce noted that dozens of components across Core Service and B2B2C Commerce were affected, indicating broad regional impact. A small number of user reports were received during the event.

The provider issued multiple status updates during the incident, totaling five updates as the situation evolved. By early recovery, many components started returning to normal and services gradually came back online. The outage appeared focused in the EMEA region, with no broader regional impact indicated in the updates.

Salesforce suffered a regional outage in the Europe, Middle East, and Africa (EMEA) region, with dozens of components including EMEA Core Service and B2B2C Commerce listed as down. Users in affected areas likely experienced unavailability or degraded functionality across Salesforce Core Service and B2B2C Commerce features. The outage began on 12:09 AM UTC and most services were restored by around 1:19 AM UTC. The incident lasted roughly 1 hour and 10 minutes.

Status updates on Salesforce's status page documented broad degradation across the EMEA region and subsequent recovery as components returned to normal. The scope was regional, affecting dozens of Core Service and B2B2C Commerce components, with user reports remaining relatively low during the event.

Salesforce experienced a regional degradation affecting a broad range of EMEA components, including Core Service and Einstein Bots. Users in the Europe, Middle East, and Africa region may have encountered slower responses or intermittent issues across Salesforce features during the event. The degradation began at Feb 13, 2025 6:09 PM UTC when dozens of EMEA SWE Core Service and Einstein Bots components were listed as degraded, indicating a partial outage across regional services. The outage lasted about 1 hour and 30 minutes and was resolved by Feb 13, 2025 7:39 PM UTC as components returned to up state. The incident involved multiple components across the region, signaling a broad but localized impact.

Salesforce reported a region-wide degraded performance affecting Core Service and Einstein Bots in the EMEA region, impacting dozens of SWE instances. Users may have experienced slower responses, intermittent errors, or limited access to CRM features powered by Core Service and Einstein Bots.

The incident began at 5:59 PM UTC and was resolved by 7:39 PM UTC, lasting about 1 hour and 40 minutes. Salesforce published 3 status updates during the incident, documenting components moving from up to degraded and back to up, indicating broad impact across the EMEA environment.

Salesforce experienced a brief degraded performance affecting Agentforce components in North America. The degradation impacted a large set of Agentforce services, causing intermittent issues for users relying on these components. The impact was regional to North America rather than global.

The incident began at Feb 13, 2025 3:59 PM UTC with a transition from up to degraded for the affected Agentforce components in North America. Salesforce posted two status updates during the event and restored full service by Feb 13, 2025 4:09 PM UTC. The outage lasted approximately 10 minutes before all components returned to normal.

The incident began at 3:49 PM UTC when Salesforce reported degraded performance across Agentforce components in North America, with dozens of North America Agentforce components entering a degraded state. A follow-up update at 3:59 PM UTC confirmed the degradation persisted as more components remained listed in warn. The issue was resolved about 20 minutes later, with affected components returning to up at 4:09 PM UTC.

Salesforce posted 3 status updates during the incident describing the degraded state and restoration. The impact was regional, primarily affecting Agentforce components in North America, and customers may have experienced slower responses and intermittent access to Salesforce features relying on these components.

The Salesforce North America Core Service (USA584) experienced a brief degraded performance on 10:29 PM UTC, lasting about 17 minutes until 10:46 PM UTC. The degradation was localized to North America and impacted users relying on the Core Service, potentially with slower responses or intermittent connectivity during the window. Salesforce posted two status updates during the incident, acknowledging the degraded state and then confirming restoration as the Core Service returned to normal.