Salesforce Outage History

A brief regional outage affected Salesforce EMEA POD266 / B2C Core, causing service disruption in that region. The outage began at Feb 20, 2025 5:59 AM UTC and was resolved by Feb 20, 2025 6:44 AM UTC, lasting about 45 minutes. The incident was isolated to the EMEA region and did not indicate a global service impact. Salesforce posted two status updates during the outage to confirm the degradation and subsequent restoration as engineers worked to restore functionality.

An outage affected Salesforce's EMEA POD266 / B2C Core component, causing regional service disruption. The outage began on 5:49 AM UTC and lasted about 55 minutes, with the service restored by 6:44 AM UTC. The impact was limited to the EMEA region for the POD266 B2C Core component.

The provider issued 3 status updates during the incident, documenting the outage and subsequent recovery as the POD returned to normal operation.

The Marketing Cloud Core Service in North America experienced a broad outage beginning at Feb 18, 2025 3:19 PM UTC, with dozens of core database nodes listed as down across multiple instances (e.g., DB60, DB1, DB20, DB34, DB40, DB54, DB6, and others). This disruption likely affected core Marketing Cloud functionality for customers in the region, including key workflows such as email sends, journeys, and data integrations.

Status updates tracked the incident as it progressed through down and degraded states, with recovery efforts broadening over time. By around Feb 18, 2025 5:40 PM UTC some components began restoring, and a notable recovery for a major path (NA236 Core Service) occurred around Feb 18, 2025 7:02 PM UTC. The outage persisted for roughly 3:19 PM UTC to Feb 18, 2025 7:02 PM UTC (about 3 hours and 43 minutes) in the North America region, with multiple components continuing to recover over the following period.

Salesforce's Marketing Cloud Core Service in North America experienced a broad outage, impacting dozens of core database components and disrupting typical marketing cloud workflows. Customers performing campaigns, data processing, and related marketing tasks may have experienced partial or complete disruptions.

Initial signals appeared at Feb 18, 2025 3:09 PM UTC with an early degradation warning across many Marketing Cloud Core Service components. A full outage followed around Feb 18, 2025 3:19 PM UTC, as multiple North American DBs transitioned to down or degraded states. The incident persisted with continued degradation and outages across numerous components through the afternoon, with staged recoveries beginning later in the day.

The Salesforce status page showed ongoing updates as the situation evolved, and most affected components returned to warning or up states by the evening, with the main North America Core Service NA236 returning to up by Feb 18, 2025 7:02 PM UTC. The outage was regional to North America, and services were largely restored by 19:02 UTC.

Salesforce experienced a brief degradation of the North America - USA790 Core Service. The degradation began at 11:49 AM UTC and was resolved by 12:24 PM UTC, lasting about 35 minutes. The status page posted two updates during the incident, confirming a temporary disruption before the service returned to normal. The impact appeared limited to the North America - USA790 Core Service with no broader regional effects.

The degradation affected Salesforce Core Service in North America, specifically the North America - USA790 Core Service. The degradation began on 11:44 AM UTC with a follow-up update at 11:49 AM UTC, and the issue was resolved by 12:24 PM UTC. The incident lasted roughly 40 minutes. The Salesforce status page showed the affected component listed as degraded during the window and issued multiple updates as the issue progressed, with impact centered in the North America region.

Salesforce Core Service in North America (USA790) briefly experienced degraded performance starting at Feb 18, 2025 11:42 AM UTC and was restored by Feb 18, 2025 12:24 PM UTC, lasting about 42 minutes. The incident was regional to North America and involved the USA790 Core Service component, with multiple status updates during the period indicating a degraded state before recovery. The final update confirmed the service returned to normal.

Salesforce Core Service experienced a brief degradation, primarily affecting North America (USA790) with a shorter, earlier incident in Asia Pacific (IND132). The North America disruption began at 11:42 AM UTC and the service was fully restored by 12:24 PM UTC, lasting about 42 minutes. APAC IND132 showed a brief degraded period that had cleared by 11:29 AM UTC. During the incident, Salesforce issued multiple status updates on the status page as the affected Core Service components recovered across two regions. The issue was confined to the Core Service components and did not indicate a broader Salesforce-wide outage.

Salesforce reported a brief degradation affecting the Asia Pacific IND132 Core Service beginning at 11:04 AM UTC. The APAC core service remained degraded for the duration, while North America USA790 Core Service briefly recovered to normal by 11:06 AM UTC. APAC was fully restored by 11:24 AM UTC, for a total duration of about 20 minutes.

Salesforce documented the incident on its status page with 3 updates describing progression and resolution. The affected components were Asia Pacific IND132 Core Service and North America USA790 Core Service.

Salesforce's North America Core Service (USA790) briefly entered a degraded state, with the status page showing a transition from up to warn at Feb 18, 2025 10:34 AM UTC and back to up at Feb 18, 2025 10:44 AM UTC. The issue lasted roughly 10 minutes and appeared localized to the North America region, potentially affecting users relying on this Core Service.

During the incident, Salesforce posted two official status updates describing the degradation and restoration. No user reports were recorded during this event.