Salesforce Outage History

Salesforce Core Service components in North America experienced a brief degraded state starting at 6:59 PM UTC, affecting four core services: USA9010S / Core Service, USA9014 / Core Service, USA9018S / Core Service, and USA9024S / Core Service. Users in the region may have encountered slower responses or limited access to Salesforce features during the incident. The degraded period lasted approximately 2 hours and 40 minutes, with services returning to normal by 9:39 PM UTC.

Salesforce documented the incident on its status page with two updates. The components transitioned from normal to degraded at 6:59 PM UTC and returned to normal at 9:39 PM UTC, indicating a regional impact limited to North America Core Service components and a full recovery after the issue was addressed.

Salesforce experienced a regional degraded state affecting North America Core Service components USA9010S, USA9014S, USA9018S, and USA9024S. Users relying on Salesforce features powered by these components may have faced intermittent access or degraded performance during the incident. The impact was limited to North America and did not involve a global outage.

The incident began at 6:49 PM UTC and there was a follow-up update at 6:59 PM UTC. All four affected components were restored to normal by 9:39 PM UTC, for a total duration of approximately 2 hours and 50 minutes. Salesforce issued three status updates during the incident, outlining the degraded state and subsequent restoration for the North America Core Service.

A brief degraded performance incident affected Salesforce FRA4S Core Service in the EMEA region. The degraded state began at Feb 21, 2025 3:49 PM UTC and was resolved by Feb 21, 2025 4:00 PM UTC, lasting about 11 minutes. The impact was contained to the FRA4S Core Service in Europe, with no indication of impact to other Salesforce components or regions.

Salesforce's FRA4S Core Service in the EMEA region briefly degraded, with intermittent issues reported by users during the event. The status page shows a short-lived disruption within the EMEA FRA4S Core Service before it was restored, and there were no user reports recorded during the incident. The incident lasted roughly 16 minutes, with transitions from up to degraded at 3:44 PM UTC and back to up at 4:00 PM UTC.

Salesforce experienced a brief degradation affecting the FRA4S Core Service in the EMEA region. The issue began at 3:41 PM UTC and was resolved by 4:00 PM UTC, lasting about 19 minutes. Users relying on the FRA4S core components in EU/EMEA may have seen slower performance or intermittent access during the window.

The Salesforce status page tracked the incident with several updates, showing the EMEA - FRA4S / Core Service moving from up to a degraded state (warn) and back to up before resolution. The impact appeared limited to the FRA4S data center in the EMEA region, with no broader Salesforce components affected.

The Salesforce FRA4S Core Service in the EMEA region experienced a brief degradation, with the FRA4S core moving to degraded status at 3:09 PM UTC and returning to normal at 3:24 PM UTC. The incident lasted about 15 minutes and was localized to the FRA4S core in Europe, with no indication of a global Salesforce impact. Salesforce published two status updates during the event to communicate the degraded state and the subsequent recovery.

A brief degradation affected Salesforce FRA4S Core Service in the EMEA region. Users in that region may have experienced slower responses or intermittent access to related functionality while the FRA4S Core Service showed a degraded status. The incident began at Feb 21, 2025 2:59 PM UTC and was resolved by Feb 21, 2025 3:24 PM UTC, lasting roughly 25 minutes. The impact was limited to the EMEA FRA4S Core Service and did not indicate a global service-wide failure.

The provider issued three status updates during the incident, documenting the degradation and subsequent restoration of the FRA4S Core Service.

The Salesforce North America Core Service (USA642) experienced a brief degradation affecting users in the North America region. The issue caused slower responses and intermittent access while the component transitioned to a degraded state. The interruption lasted about 20 minutes, from 10:29 PM UTC to 10:49 PM UTC.

Two official status updates were posted during the incident, noting the degraded service and subsequent restoration to normal. The issue did not appear to affect other regions.

The Salesforce Analytics suite experienced a global degradation beginning at Feb 20, 2025 2:19 PM UTC, with North America Analytics components among the first to show degraded status. Across North America, Asia Pacific, and Europe, a large number of Analytics components reported degraded performance, resulting in slower dashboards, delayed reports, and intermittent access to analytics data for users.

Over the next several hours, Salesforce published multiple status updates detailing ongoing degraded performance and the gradual recovery as components shifted from degraded to operational. The impact spanned analytics services and dashboards across regions including North America, Asia Pacific, and EMEA, indicating a widespread effect on analytics workloads.

Salesforce Analytics experienced degraded performance across dozens of components spanning North America, Asia Pacific, and EMEA, affecting dashboards, reports, and analytic workloads. The degradation began at 2:09 PM UTC with Analytics components moving from operational to degraded, and expanded through the afternoon to a broad set of services by 3:23 PM UTC. Recovery for many components progressed through the evening, with further restoration by 6:24 PM UTC.

Salesforce's status page communicated the issue through multiple updates, listing Analytics components across several regions as degraded and later returning to normal as services recovered. The regional distribution of impacted components indicates a broad, multi-region impact that spanned several hours, starting at 2:09 PM UTC and winding down by 6:24 PM UTC.