2025: The year of the global cloud outage
There were 585 Salesforce outages since January 2025 which are summarized below, including incident details, duration, and resolution information.
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The Salesforce Asia Pacific KOR6 Core Service experienced a brief degradation lasting about 20 minutes, beginning at and ending at . The issue appeared to be isolated to the Asia Pacific - KOR6 Core Service component during that window.
Salesforce reported degraded performance in its EMEA Core Service layer, affecting dozens of GBR deployments. Customers in the GBR region relying on Core Service functionality may have faced slower responses or intermittent access as multiple GBR Core Service components transitioned to degraded status.
The degradation began at and evolved with further updates at and before all impacted components returned to normal operation by . The affected GBR deployments included numerous Core Service instances in the EMEA GBR region (examples include GBR4S, GBR2S, GBR1, GBR38, GBR34, and others). The incident prompted Salesforce to issue multiple status page updates as engineers investigated and then restored services.
Salesforce reported regional degradation of Core Service affecting the EMEA GBR fleet. The issue began at with GBR102 and GBR100 transitioning from up to degraded, expanding to dozens of GBR Core Service components by . Users in the GBR region likely experienced partial outages and slower performance across Salesforce features relying on Core Service. The incident lasted roughly 5 hours and 10 minutes, with recovery initiated as affected components returned to up by .
Salesforce experienced a brief degradation in the EMEA - ITA4S / Core Service component. The issue began at and was resolved by , lasting about 30 minutes. Salesforce published two status updates during the incident to describe the degradation and restoration of the Core Service in the EMEA region. Impact was limited to this component, with other Salesforce services remaining unaffected.
The Salesforce EMEA ITA4S / Core Service experienced a brief degradation affecting users in the EMEA region. The outage began at and was resolved by , lasting about 40 minutes. The service was listed as degraded (warn) on the Salesforce status page during this window, then returned to normal. The Salesforce status page posted 3 updates over the course of the incident.
Salesforce experienced a short-lived degraded performance in Asia Pacific IND70 Core Service. The incident began at and was resolved by , lasting approximately 3 hours and 15 minutes. The issue was regional to the Asia Pacific IND70 Core Service, with users potentially experiencing slower responses or intermittent connectivity within that scope. The provider issued two official status updates during the incident, first indicating a degradation and later confirming restoration to normal operation.
Salesforce experienced a brief degradation in its Asia Pacific IND70 Core Service, with users in the APAC region potentially encountering intermittent performance issues during the incident window.
The outage began at and was resolved by . Salesforce issued 3 status updates documenting the degradation and subsequent recovery for the affected core service.
Salesforce experienced a region-wide degradation affecting North America Core Service, Analytics, and CPQ and Billing components beginning at . Users across the North America region encountered slow response times and partial outages when accessing Salesforce CRM core features, dashboards, analytics reports, and quote-to-cash processes. The incident involved dozens of components across Core Service, Analytics, and CPQ and Billing, indicating a broad impact on day-to-day Salesforce usage.
The Salesforce status page provided ongoing updates as engineers investigated the issue. Updates showed many components moving from up to degraded and then gradually returning to normal, with most services back to normal by after roughly 3 hours and 37 minutes of degraded performance.
Scope and impact: The outage was observed primarily in the North America region, affecting multiple Salesforce modules across core services, analytics, and CPQ and Billing. The restoration effort spanned several hours and included communication updates on the status page as services were brought back online.
The outage began at and impacted Salesforce Core Service, Analytics, and CPQ and Billing components across North America, causing degraded performance and partial outages for many users. The incident lasted about 3 hours and 30 minutes, with most services recovering by .
Salesforce issued a series of status updates during the event detailing the degraded state and ongoing restoration across the affected subsystems. The disruption appeared regional to North America, and user-reported issues were limited during the incident.
Salesforce Tableau Cloud in the US East region experienced a degraded state starting at and was resolved by . The impact affected two Tableau Cloud components in US East: useast-1 and prod-useast-b, which may have caused slower dashboards or intermittent access for regional users during the incident.
The incident prompted Salesforce to issue four status updates as it progressed, before services returned to normal. The regional focus and the duration suggest a localized disruption rather than a global outage.
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