Salesforce Outage History

Salesforce core services across North America and Asia Pacific experienced a brief degradation affecting 5 core service components (Asia Pacific JPN136, JPN134, JPN144, JPN132 and North America USA890S). Users may have encountered intermittent access or slower performance during the incident. The issue began at Mar 11, 2025 3:14 AM UTC and components started returning to normal by Mar 11, 2025 4:49 AM UTC after a series of status updates.

Salesforce issued five status updates during the incident, detailing recovery steps and progress as regional components stabilized. The disruption was regional in scope, spanning North America and Asia Pacific, with services restored as the affected components moved back to normal operation.

The Salesforce Core Service in North America entered a degraded state beginning at Mar 10, 2025 6:04 PM UTC with multiple Core Service components across CAN and NA regions temporarily listed as degraded (warn). A broad set of components—CAN26, CAN28, CAN34, CAN36, CAN80, CAN46, CAN42, CAN48, CAN44, CAN38, CAN40, CAN52, CAN54, NA125, and NA151—were affected, likely causing slower performance or intermittent access for Salesforce users. The service team issued several status updates as they investigated and mitigated the issue, and the affected components returned to normal, with the incident considered resolved by Mar 10, 2025 10:29 PM UTC, for a duration of about 4 hours and 25 minutes.

Salesforce North America Core Service experienced degraded performance with 15 components entering a warning state before recovering. Affected components included CAN26, CAN28, CAN34, CAN36, CAN80, CAN46, CAN42, CAN48, CAN44, CAN38, CAN40, CAN52, CAN54, NA125, and NA151. The degradation began at 5:59 PM UTC and was resolved by 10:29 PM UTC, lasting roughly 4 hours and 30 minutes. Users in North America may have faced intermittent access and slower responses when using Salesforce core features.

Salesforce experienced a brief degradation in the EMEA GBR112 Core Service. The outage began on Mar 10, 2025 2:44 PM UTC and was resolved by Mar 10, 2025 3:02 PM UTC, lasting about 18 minutes. During this window, users in the EMEA GBR112 region may have experienced slower responses or intermittent connectivity before the service returned to normal. The Salesforce status page showed the GBR112 Core Service moving from an up state to degraded and back to up within a short period, with recovery confirmed shortly after the second update.

The Salesforce EMEA GBR112 Core Service experienced a brief degraded performance. The issue began at Mar 10, 2025 2:34 PM UTC with the EMEA GBR112 Core Service entering a degraded state, followed by a second update at Mar 10, 2025 2:44 PM UTC. The component returned to normal operation at Mar 10, 2025 3:02 PM UTC, for a total duration of about 28 minutes. The impact was regional to the EMEA GBR112 Core Service.

During the incident, Salesforce posted four updates documenting the degradation and restoration. The event was region-specific to the EMEA GBR112 Core Service, with no broader global impact noted.

Salesforce experienced degraded performance affecting North America Core Service components. Thirteen North America Core Service instances were affected (USA9002, USA9004S, USA9006S, USA9008, USA9010S, USA9012S, USA9014, USA9016S, USA9018S, USA9020, USA9022S, USA9024S, USA9026). Users across Salesforce apps relying on these core services may have faced slower responses or intermittent access. The status page listed these components as degraded during the incident.

The Salesforce Core Service in North America experienced degraded performance beginning at 7:49 PM UTC. The issue affected 13 Core Service components across the region, potentially impacting access to Salesforce features and causing slower responses for users. The outage lasted approximately 2 hours and 10 minutes, with restoration completed by 9:59 PM UTC.

During the incident, Salesforce published 3 official status updates to communicate progress and restoration. The North America Core Service components progressively returned to normal as the incident concluded.

Salesforce Core Service components across North America experienced degraded performance beginning at Mar 7, 2025 7:44 PM UTC. The incident affected 13 Core Service components in North America, including USA9002, USA9004S, USA9006S, USA9008, USA9010S, USA9012S, USA9014, USA9016S, USA9018S, USA9020, USA9022S, USA9024S, and USA9026. The outage lasted approximately 2 hours and 15 minutes, with slower responses and intermittent errors affecting Salesforce features and integrations that rely on Core Service. The issue was resolved by Mar 7, 2025 9:59 PM UTC.

Salesforce Tableau Cloud experienced a regional outage affecting 7 Tableau Cloud components across US East and US West, disrupting dashboards, reports, and visualizations for users. Affected components included useast-1, prod-useast-a, prod-useast-b, prod-useast-c, 10AY, 10AZ, and UW2B, with users potentially unable to access dashboards or data visualizations during the incident.

The Salesforce Tableau Cloud service in North America experienced a degradation to an outage affecting seven Tableau Cloud components across US East and US West. Users attempting to access dashboards or visualizations hosted on Tableau Cloud may have experienced outages or degraded performance. The incident began at Mar 7, 2025 3:54 PM UTC and was resolved by Mar 7, 2025 5:34 PM UTC, lasting approximately 1 hour and 40 minutes. The outage progressed from warnings to a full outage before services were restored. The Tableau Cloud team issued six status updates during the incident.