Salesforce Outage History

Salesforce reported degraded performance across MuleSoft Anypoint Management Center and Runtime Services, impacting regions including North America, Europe, GOV, and GBR deployments. Customers relying on deployment management, runtime provisioning, and scheduled tasks could experience intermittent issues during the incident. The degradation began on Mar 11, 2025 9:49 PM UTC and progressed with components fluctuating between degraded and restored states over the next 40+ hours. The final affected components returned to normal by Mar 13, 2025 6:07 PM UTC, marking the end of the incident. The outage lasted roughly 44 hours, with recovery occurring progressively across regions as engineers implemented fixes.

The Salesforce Anypoint Runtime Services experienced widespread degraded performance across multiple regions and services. The issue began on 9:42 PM UTC with North America - Anypoint Management Center - US / Runtime Manager entering a degraded state, followed by related components in North America and Europe (EMEA) such as US / Scheduler and EU / Scheduler. Over the next day and a half, additional regions and services showed degraded status across NA and EMEA, including GOV environments, Core Services, and B2C Core components across NA and Europe. Users could have encountered intermittent access, slower operations, and processing delays across integrations relying on Runtime Manager and Scheduler.

Salesforce's status page posted multiple updates throughout the incident, detailing ongoing investigation and remediation. The affected components gradually transitioned back to normal, with the last components restored to up on 6:07 PM UTC. The outage lasted approximately 44 hours and 25 minutes.

Salesforce Core Service in North America entered a degraded state at Mar 11, 2025 6:54 PM UTC, with regional impact extending to Europe (EMEA - DEU6S) at 8:11 PM UTC. Both regions returned to normal by Mar 11, 2025 8:27 PM UTC, for a total duration of about 1 hour 33 minutes. The incident affected two regional Core Service components (NA USA662S and EMEA DEU6S), likely impacting customer workflows relying on core Salesforce functionality within those areas.

The Salesforce status page issued 3 updates during the incident, detailing the degraded state and eventual restoration, and confirming resolution.

The incident affected two regional core services: North America - USA662S / Core Service and EMEA - DEU6S / Core Service. Degraded performance was first observed in North America at Mar 11, 2025 6:44 PM UTC with a subsequent status change at 6:54 PM UTC. The EMEA region followed with degradation starting at 8:11 PM UTC, and both regional services were restored to normal operation by 8:27 PM UTC. The provider issued four official updates during the incident, tracking the regional degradations and the eventual recovery.

Salesforce experienced brief degradation affecting five North America database components (DB48, DB804, DB803, DB802, DB801). The issue lasted about 50 minutes, beginning at 4:04 PM UTC and ending at 4:54 PM UTC.

Salesforce issued two status updates during the incident, first acknowledging degraded performance in the North America DB cluster and later confirming restoration as the affected components recovered.

Salesforce experienced a brief degradation affecting five North America database components labeled 'Other Feature' (DB48, DB804, DB803, DB802, DB801). The issue began at 3:54 PM UTC and services were restored by 4:54 PM UTC, lasting around one hour. Users relying on features dependent on these databases may have experienced intermittent connectivity or slower responses during the window. The provider issued three status updates during the incident (at Mar 11, 2025 3:54 PM UTC, Mar 11, 2025 4:04 PM UTC, and Mar 11, 2025 4:54 PM UTC) detailing the degraded state and restoration.

Salesforce North America - USA420 Core Service experienced a brief degraded state, with users possibly seeing intermittent performance issues in North America. The incident began at 2:44 PM UTC and was resolved by 3:04 PM UTC, lasting approximately 20 minutes. Salesforce issued two status updates during the event, noting the degraded condition and later confirming restoration to normal operation.

Salesforce experienced a brief degraded performance in the North America - USA420 Core Service. Users in the region may have faced slower responses or partial access for about 30 minutes, with the incident starting at Mar 11, 2025 2:34 PM UTC and resolving by Mar 11, 2025 3:04 PM UTC. The impact was confined to the North America region and the USA420 Core Service component.

Salesforce communicated the issue through its status page, listing the North America - USA420 Core Service as degraded during the event and then returning to normal after a series of updates. The provider issued 3 official status updates as the investigation progressed and the issue was resolved.

The Salesforce North America NA151 Core Service experienced a brief degraded performance listed as a warning on Salesforce's status page. The incident began at 12:54 PM UTC and was resolved by 1:34 PM UTC, lasting about 40 minutes. The issue impacted North America users relying on Salesforce services and was reflected in the NA151 Core Service status as degraded during the window. Salesforce issued two official status updates, one noting the degraded state and a follow-up confirming recovery.

A brief degradation affected Salesforce NA151 Core Service in North America. The issue began at 12:44 PM UTC when the Core Service entered a degraded state (warn), with a follow-up update at 12:54 PM UTC before the service returned to normal by 1:34 PM UTC. The degradation lasted roughly 50 minutes and appeared localized to the North America region.