Salesforce Outage History

The outage affected Salesforce North America services, including the USA600 Core Service and the GOV / API Manager components for Anypoint Management Center. The GOV / API Manager component entered a degraded state starting at Jan 27, 2026 6:49 PM UTC and remained degraded until Jan 27, 2026 7:29 PM UTC. The USA600 Core Service then went down at Jan 27, 2026 7:29 PM UTC and recovered by Jan 27, 2026 8:14 PM UTC. Users attempting to access affected APIs and core services in North America may have experienced outages or degraded performance during this period.

The incident appears regional, with user reports from Queens, New York corroborating the disruption, indicating a North America-wide impact rather than a global outage. The Core Service outage lasted about 45 minutes, while the GOV / API Manager experienced a brief degradation of roughly 40 minutes, before services were restored and normal operations resumed.

Salesforce experienced a CloudHub 2.0 runtime outage in US-East-1 beginning at 8:24 AM UTC, with a disruption to CloudHub-based apps and related Salesforce services across North America and beyond. The incident lasted about 3 hours and 30 minutes and was resolved by 11:54 AM UTC. The outage affected a broad set of components across regions including Email Studio, Data Cloud, and Cloud Pages, with many of these services reporting degraded or unavailable behavior during the event. The impact appeared to be regional to CloudHub workloads in US-East-1 but was observed across multiple regions and Salesforce offerings.

Salesforce Spiff US1 in North America experienced a brief degradation lasting about 30 minutes from Jan 20, 2026 3:49 PM UTC to Jan 20, 2026 4:19 PM UTC. Users may have encountered slower responses or intermittent access during the interval. The Salesforce status page showed the Spiff component moving from up to degraded and back to up, with 2 official updates issued during the incident.

Salesforce Communities experienced degraded performance across a broad set of Community components, impacting access to community portals and related features across multiple regions including North America, Europe, and Asia Pacific. Users likely encountered slower page loads or intermittent access to Community pages as the issue persisted.

Two Salesforce components were affected: Tableau Cloud in North America East (useast-1) and BRA24 Core Service. The Tableau Cloud service briefly went offline starting at Jan 15, 2026 3:19 PM UTC and was back in operation by Jan 15, 2026 4:29 PM UTC, a duration of about 1 hour 10 minutes. Separately, BRA24 Core Service degraded to a warning starting at Jan 15, 2026 3:54 PM UTC and was restored by Jan 15, 2026 5:09 PM UTC, lasting about 1 hour 15 minutes. The issue appeared regional to these components and did not indicate a global Salesforce-wide disruption.

An outage affected the Salesforce Heroku platform across Asia Pacific, Europe, the Middle East and Africa, and North America, impacting dashboards, Tools, Platform API, and CLI. Users attempting to manage apps or access Heroku resources likely experienced downtime or degraded functionality. The outage began at Jan 15, 2026 12:44 PM UTC and was resolved by Jan 15, 2026 1:54 PM UTC, lasting about 1 hour and 10 minutes. The incident affected dozens of components across multiple regions, including APAC, EMEA, and North America.

Salesforce Commerce Cloud in North America (US-East-1) experienced a brief degraded performance event lasting approximately 30 minutes. The issue began at 10:49 AM UTC and was resolved by 11:19 AM UTC. Salesforce issued two status updates during the incident as the service moved from normal to degraded and back to normal, affecting commerce operations hosted in the US-East-1 region.

Salesforce Unified Messaging in North America experienced degraded performance across 18 regional components beginning Jan 14, 2026 10:29 PM UTC. Users likely faced delays and intermittent access to messaging features across Salesforce Unified Messaging. The incident persisted for about 3 hours and 55 minutes and was resolved by Jan 15, 2026 2:24 AM UTC. The Salesforce status page documented two updates during the incident, first noting degraded performance and later confirming restoration as all affected components returned to normal operation.

Salesforce reported a brief degraded performance for the North America Core Service (USA260S) starting at 3:19 PM UTC. The incident lasted approximately 45 minutes and was resolved when the Core Service returned to the up state at 4:04 PM UTC.

During this interval, users in North America may have experienced slower CRM operations or intermittent responsiveness. The Salesforce status page indicated the component transitioned from up to warn and then back to up, with no additional details provided beyond the status updates.

Salesforce reported a brief outage affecting the North America - Account Engagement / Background Processing component. The incident began at 11:54 AM UTC when the component moved to down, temporarily disrupting Account Engagement workflows in North America. The outage lasted about 55 minutes and the component recovered by 12:49 PM UTC. Salesforce issued two status updates during the incident, communicating the disruption and its resolution; geographic impact appeared limited to North America.