Salesforce Outage History

Salesforce reported a global degradation affecting bot services, with dozens of components across North America, Asia Pacific, and EMEA marked as degraded. The incident impacted Einstein Bots and Agentforce, likely affecting automated customer interactions, bot-based workflows, and agent routing across regions. The outage began at 5:54 PM UTC and was resolved by 7:59 PM UTC. During the incident Salesforce issued 3 status updates detailing the degradation across regional deployments, with components across NA, APAC, and EMEA gradually returning to normal.

The Salesforce Core Service component North America - NA231 experienced a brief degraded performance starting at May 13, 2025 8:44 AM UTC and was resolved by May 13, 2025 9:04 AM UTC, lasting about 20 minutes. The issue affected users in the North America region and was listed as a degraded performance during the event. Salesforce issued two status updates during the incident, documenting the degradation and the subsequent restoration to normal. Impact was limited to the North America region with no global outage.

Salesforce's North America Core Service began at May 13, 2025 5:44 AM UTC a degraded state, impacting dozens of Core Service components in the region. Users likely experienced slower performance and partial access to Salesforce features during this window.

Two official status updates were published during the incident. The status transitioned from degraded to normal by May 13, 2025 7:59 AM UTC, with the outage lasting about 2 hours and 15 minutes. The scope was regional to North America, affecting multiple Core Service components.

Salesforce experienced an outage affecting dozens of North America Core Service components, leading to degraded performance and partial outages for many Salesforce applications that rely on core services. Users across the region may have encountered slow responses, failed operations, or incomplete features.

The outage began at 5:34 AM UTC with multiple NA Core Service components listed as degraded. A subsequent update at 5:44 AM UTC reaffirmed the degraded state. The incident persisted until 7:59 AM UTC, lasting approximately 2 hours and 25 minutes. Salesforce posted three status updates during the incident, detailing the degraded conditions and restoration progress.

Impact was centered in North America, affecting Core Service components across many US regions listed in the status page. The situation was resolved with services returning to a normal state after the restoration update.

From 6:19 PM UTC to 6:34 PM UTC, Salesforce reported a brief degraded performance for the EMEA SWE72 Core Service. The issue was localized to the EMEA region and did not affect other regions. The Salesforce status page published two updates during the incident, confirming the degradation and restoration. The outage lasted about 15 minutes before the service returned to normal.

Salesforce Einstein Bots in the Europe, Middle East, and Africa (EMEA) region experienced degraded performance starting at May 12, 2025 11:49 AM UTC, with dozens of Einstein Bots components listed as degraded. This caused partial bot outages and slower user interactions across the region. The incident lasted about 2 hours and 20 minutes and was resolved by May 12, 2025 2:09 PM UTC. The Salesforce status page reported two official updates during the event, first noting the degraded components and later indicating restoration to normal operation. The impact was regional to EMEA, affecting multiple bot endpoints but not a global outage.

The outage affected dozens of Einstein Bots components in the EMEA region, with users experiencing slower conversations and occasional bot unavailability during the window of impact. The incident began with an up-to-warn transition on the status page and concluded with a return to up, reflecting a restoration of service across the affected components.

Salesforce Einstein Bots deployments across the Europe, Middle East, and Africa region experienced degraded performance beginning at 11:39 UTC on 2025-05-12, with dozens of Einstein Bots components in the EMEA region listed as degraded. This impacted automated bot interactions and bot-driven workflows for customers using Einstein Bots in the region, causing slower responses and potential interruptions in conversations.

An incident affected Salesforce Einstein Bots in the Europe, Middle East, and Africa (EMEA) region, with 51 Einstein Bots components across DEU endpoints showing degraded performance. The issue began at 11:34 AM UTC and was resolved by 2:09 PM UTC, indicating a regional partial outage that impacted bot interactions for a couple of hours. End users in the affected area may have experienced slower responses or interrupted bot experiences during this window.

Salesforce experienced a brief degradation affecting the North America - NA247 Core Service. The issue began at May 12, 2025 6:14 AM UTC and was resolved by May 12, 2025 6:49 AM UTC, lasting about 35 minutes. Users relying on core Salesforce functionality in the region may have encountered intermittent delays or errors during the window. The provider posted two status updates during the incident, first noting degraded service and later confirming restoration.

Salesforce's North America - NA247 / Core Service experienced a brief degradation beginning at May 12, 2025 6:09 AM UTC. A follow-up update at May 12, 2025 6:14 AM UTC confirmed continued degradation, and the service returned to normal at May 12, 2025 6:49 AM UTC. The degraded period lasted about 40 minutes and appears to have affected users relying on the North America core services.

The incident appears localized to the North America NA247 Core Service, with no broader regional impact indicated. There were no user reports observed during the event.