Salesforce Outage History

Six Data Cloud components in North America experienced a brief outage beginning at 4:34 PM UTC and being resolved by 4:59 PM UTC. The incident also saw multiple Core Service components across regions enter a degraded state (warn) as Salesforce issued a series of updates documenting the progression. The affected Data Cloud components were USA412, USA618, USA574, USA576, USA558, and USA598, with broader regional warnings reflected in the Core Service fleet.

An extended multi-region incident began at 4:34 PM UTC and lasted approximately 10 hours and 45 minutes, with most services returning to normal by 3:19 AM UTC. The outage affected Salesforce Data Cloud components in North America and caused Core Service components across Asia Pacific, Europe, and North America to be marked as degraded or under warning. A wave of warnings started earlier in the day, signaling broader impact before the data cloud disruption intensified. The incident disrupted workflows relying on Data Cloud and related services for several hours and led to widespread degraded performance for users during the event.

Salesforce Data Cloud experienced degraded performance across North America, impacting 23 Data Cloud components and potentially slowing data ingestion, processing, and retrieval for users. The outage began at 2:49 PM UTC and was resolved by 7:24 PM UTC, lasting approximately 4 hours and 35 minutes. The provider issued two status updates during the event as services returned to normal.

Salesforce Data Cloud North America experienced degraded performance starting on 2:39 PM UTC, with 23 Data Cloud components across the region marked as degraded. The issue was regional to North America and affected multiple Data Cloud services within that region, potentially impacting data processing and access.

Salesforce issued 3 status updates during the incident, with the initial degradation noted at 2:39 PM UTC and a follow-up at 2:49 PM UTC; all components returned to normal by 7:24 PM UTC.

An incident in Salesforce Core Service affected two North America components (USA1016 and USA1092). The service appeared degraded for about 10 minutes, beginning at 2:19 PM UTC and ending at 2:29 PM UTC. Users in North America may have experienced slower performance or intermittent access while the two Core Service components were degraded. Salesforce issued two status updates during the event, identifying the degraded state and confirming the restoration in the subsequent update, with the issue primarily localized to these NA components and no broader regional impact indicated.

Salesforce NA Core Service components USA1016 and USA1092 briefly experienced degraded performance. The incident began at May 7, 2025 2:09 PM UTC when the affected components moved to a degraded state, with a follow-up at May 7, 2025 2:19 PM UTC confirming ongoing issues. The problem was resolved by May 7, 2025 2:29 PM UTC. During the incident, Salesforce logged 3 official status updates. The impact was limited to North America, with users in that region potentially affected by intermittent service quality for about 20 minutes.

An incident affected Salesforce Search components in the Europe, Middle East and Africa region, with several Germany-based data centers experiencing degraded search functionality. Initially four components (DEU60, DEU46, DEU90, DEU108) were degraded starting at 9:14 AM UTC, followed by an additional component (DEU94) added to the degraded list.

By 10:49 AM UTC all affected components were restored to normal, and the outage lasted about 1 hour 35 minutes. The Salesforce status page issued four updates during the incident, indicating degraded performance and restoration progress. Impact was localized to the DEU region, with no global disruption reported.

Salesforce reported degraded Search functionality in the Europe, Middle East and Africa region, with the issue centered in Germany. The outage affected five DEU Search components: DEU60, DEU46, DEU90, DEU108, and DEU94, leading to slower results or partial search failures for users in the affected area. The disruption was localized to the DEU region and did not appear to be global.

The incident began at 9:04 AM UTC and was resolved by 10:49 AM UTC, lasting approximately 1 hour and 45 minutes. Salesforce posted five status updates during the event, detailing ongoing mitigation and restoration progress. The DEU components returned to up status, and normal search functionality resumed for users in the region.

Salesforce core services in North America experienced an outage from May 6, 2025 9:14 PM UTC to May 6, 2025 11:14 PM UTC, affecting 14 Core Service components: USA9906S, USA9916S, USA9404S, USA9406S, USA9004S, USA9006S, USA9010S, USA9012S, USA9016S, USA9018S, USA9904S, USA9022S, USA9024S, USA9918S. Users across Salesforce applications would have encountered service interruptions during this period.

Salesforce experienced a regional outage of its Core Service in North America, impacting 22 Core Service components. Users across Salesforce applications faced disruptions to access and operations including login and CRM functionality. The outage began at 9:09 PM UTC and expanded to additional North America Core Service instances by 9:14 PM UTC, lasting a little over two hours. During the incident, Salesforce issued three status updates to communicate progress.