Salesforce Outage History

Salesforce Data Cloud experienced degraded performance across North America and parts of Europe starting at 5:39 AM UTC. Users reported slower data processing and intermittent access to Data Cloud features across multiple North America nodes, with SWE18 in EMEA also listed as degraded.

During the incident, Salesforce issued several status updates between 5:39 AM UTC and 7:04 AM UTC to communicate the ongoing degradation. By 7:04 AM UTC the majority of affected components had returned to normal, marking an outage duration of roughly 1 hour and 25 minutes. The event reflects a broad, partial outage rather than a complete service failure.

The incident began at May 15, 2025 5:34 AM UTC when dozens of Salesforce Data Cloud nodes across North America and several EMEA regions transitioned to degraded performance. The degradation occurred in waves, expanding to additional components through the early morning hours and lasting for roughly 1 hour and 30 minutes. Users relying on Data Cloud data processing and analytics likely experienced slower processing, intermittent access, or delays during this period. By May 15, 2025 7:04 AM UTC most affected components had returned to normal, though some regional nodes may have briefly remained degraded after that time.

Salesforce Core Service in North America (USA9918S and USA9914 components) experienced a brief degraded performance beginning at 4:04 AM UTC. USA9918S remained degraded through 4:44 AM UTC, while USA9914 briefly degraded and was restored by 4:25 AM UTC. The issue affected users relying on Salesforce core functionality in the region, potentially causing latency and intermittent access. The incident involved three official status updates over roughly 40 minutes, with full recovery by 4:44 AM UTC.

Salesforce Core Service components in North America experienced a brief degraded period affecting two components (USA9914 and USA9918S). The degradation began at May 15, 2025 3:54 AM UTC and lasted about 50 minutes, with affected services returning to normal by May 15, 2025 4:44 AM UTC. The issue was limited to these two Core Service components and did not indicate a full outage for Salesforce as a whole. Salesforce issued four official status updates during the incident to describe the progression and resolution as the services recovered.

Geographic scope was North America, with impact confined to the specified Core Service components in that region.

Salesforce experienced a degraded state across dozens of Agentforce components across multiple regions, causing slower performance and intermittent issues for users relying on affected services. Impact spanned North America, Europe, and Asia Pacific, indicating a broad but partial disruption rather than a full outage.

The incident began at May 14, 2025 12:34 PM UTC and was resolved by May 14, 2025 3:51 PM UTC, lasting about 3 hours and 17 minutes. The Salesforce status page posted two updates during the incident, documenting the degraded state and subsequent recovery. By the end, affected components were reported as up.

Beginning at 12:24 PM UTC, Salesforce reported degraded performance across the Agentforce platform, affecting dozens of components across North America, Asia Pacific, and EMEA. Users likely experienced slower responses and partial disruptions for workflows reliant on Agentforce services.

Salesforce published three status updates during the incident at May 14, 2025 12:24 PM UTC, May 14, 2025 12:34 PM UTC, and May 14, 2025 3:51 PM UTC. By May 14, 2025 3:51 PM UTC the affected components were restored to full operation and the incident was marked resolved. The outage lasted approximately 3 hours and 27 minutes and affected dozens of Agentforce components across global regions.

Salesforce reported a region-spanning degradation in the Agentforce infrastructure, affecting dozens of regional instances across North America, Europe, and Asia Pacific. Users relying on Agentforce services could have experienced slower responses, intermittent failures, or partial outages as multiple components entered a degraded state. The incident began on May 14, 2025 12:19 PM UTC and persisted for several hours while the status page reflected widespread degraded performance.

The Salesforce Status page issued several updates as teams worked to restore services. A final recovery was reported by May 14, 2025 3:51 PM UTC, with affected components returning to an operational state. The outage lasted about 3 hours and 32 minutes, highlighting a broad regional impact across the Agentforce platform.

The outage began on 5:54 AM UTC with a degraded state listed for 26 North America - Agentforce components. The degraded condition persisted for about 50 minutes and was resolved by 6:44 AM UTC. Salesforce issued 2 status updates during the incident describing the degraded condition and its restoration, with all affected components returning to normal afterward. The issue was regionally concentrated to North America.

Salesforce experienced degraded performance across Agentforce components in North America starting at May 14, 2025 5:44 AM UTC. In total, 26 North America Agentforce components were degraded to a warning state, suggesting partial disruption to services that rely on Agentforce in the region. The impact was regional, affecting multiple Agentforce-backed services and workflows dependent on these components.

Over the next hour, Salesforce issued three status updates documenting the degraded state, and systems were restored to normal by May 14, 2025 6:44 AM UTC. The incident lasted about one hour and involved a coordinated recovery across the affected components.

Salesforce Einstein Bots and Agentforce experienced broad degraded performance across North America, Asia Pacific, and Europe (EMEA), likely impacting bot-based customer service and automation. Dozens of Einstein Bots and Agentforce components were listed as degraded on Salesforce's status page, indicating a widespread impact. The outage began at May 13, 2025 5:59 PM UTC and was resolved by May 13, 2025 7:59 PM UTC.