Salesforce Outage History

Salesforce Core Service components IND144, IND152, and IND150 were briefly degraded in the Asia Pacific region, potentially causing slower responses or intermittent access for users in that region. The degradation started at 5:34 PM UTC and was resolved by 6:49 PM UTC, lasting about 1 hour and 15 minutes. The incident saw three official status updates from Salesforce, with the affected components returning to normal (up) by the end of the window.

Salesforce Core Service in North America experienced a brief degraded condition affecting a wide set of Core Service components in the region, with users potentially seeing intermittent access or reduced functionality during the incident. The degradation began at May 29, 2025 3:39 PM UTC and was resolved by May 29, 2025 3:54 PM UTC, lasting approximately 15 minutes.

Salesforce Core Service experienced regional degradation across North America (USA) instances, impacting a broad set of core features for about 25 minutes. Dozens of Core Service components across North America were listed as degraded, causing slower performance and intermittent access for users in the region. The incident began when the Salesforce status page listed degraded service at 3:29 PM UTC and progressed with a follow-up update at 3:39 PM UTC, before full restoration by 3:54 PM UTC.

The Salesforce status page posted three official updates during the incident, detailing ongoing degradation in North America and confirming restoration once services returned to normal.

Salesforce Core Service in North America experienced degraded performance, with dozens of Core Service components transitioning to a degraded state beginning at 3:24 PM UTC. Users in the region likely faced slower responses and intermittent service issues as the affected components were listed as degraded on Salesforce's status page.

Updates followed at 3:29 PM UTC and 3:39 PM UTC, describing ongoing degraded conditions. The issues appeared to be regional in scope, impacting a large set of North America Core Service components. The components returned to normal by 3:54 PM UTC, marking a roughly 30 minute incident.

The incident began on 7:59 PM UTC with Data Cloud components in North America showing degraded performance. Users in the region could experience slower data processing and intermittent access as dozens of Data Cloud services across the USA and Canada reported degraded performance.

The outage began at 7:49 PM UTC and was resolved by 10:14 PM UTC. From this window, Salesforce Data Cloud components across North America experienced degraded performance, with dozens of Data Cloud instances listed as warn. Marketing Cloud Growth components in the same region were affected as well. The impact included slower data processing, delayed dashboards, and intermittent API responses rather than a full outage. The regional concentration indicates a North America-wide issue affecting these Salesforce cloud services. The outage duration was roughly 2 hours and 25 minutes.

An outage affected Salesforce Data Cloud services in the Asia Pacific region, impacting four Data Cloud components: CS290, AP46, AP53, and AP59. The incident began at May 28, 2025 2:24 PM UTC when the APAC Data Cloud components transitioned from Up to Down, and it persisted for roughly 3 hours and 30 minutes, with subsequent updates showing AP53 and the other APAC components remaining down. The provider issued five status updates during the incident, and all four APAC Data Cloud components were restored to Up by May 28, 2025 5:54 PM UTC.

Salesforce Data Cloud services in the Asia Pacific region experienced an outage affecting four Data Cloud components (CS290, AP46, AP53, AP59). This outage likely disrupted access to Data Cloud features and data processing for APAC users while the incident was active. The status updates indicated ongoing degradation and restoration efforts across the affected components.

The incident began at 2:14 PM UTC and was resolved by 5:54 PM UTC, lasting roughly 3 hours and 40 minutes. Salesforce issued six official status updates during the incident as engineers worked to restore service across the four APAC components.

Salesforce Data Cloud in Asia Pacific experienced a regional outage affecting four components: Asia Pacific - CS290 / Data Cloud, Asia Pacific - AP46 / Data Cloud, Asia Pacific - AP59 / Data Cloud, and Asia Pacific - AP53 / Data Cloud. Users in the region may have faced interruptions and degraded access to Data Cloud features. The outage began at 2:04 PM UTC and was resolved by 5:54 PM UTC, lasting approximately 3 hours and 50 minutes.

Salesforce documented the incident with seven status updates on its status page, outlining the progression from degradation to restoration. Impact appeared regionally isolated to Asia Pacific across multiple Data Cloud endpoints.

Salesforce Core Service in the Asia Pacific region (JPN160) experienced a brief outage, with unavailability from May 27, 2025 3:54 PM UTC to May 27, 2025 4:29 PM UTC. North America Core Service began showing degraded performance at May 27, 2025 2:54 PM UTC and remained degraded through May 28, 2025 3:54 AM UTC, with APAC fully restored by May 27, 2025 6:32 PM UTC and NA fully restored by May 28, 2025 3:54 AM UTC. The issue was regional, affecting APAC and North America components rather than the entire Salesforce service.