Salesforce Outage History

Salesforce Core Service in Asia Pacific (JPN160) began experiencing outages at 2025-05-27T15:54:00Z with degraded performance and intermittent access across core functionality. The incident saw the JPN160 component move through down and degraded states as engineers investigated, briefly resulting in a broader outage before partial recovery. The issue primarily affected users in the Asia Pacific region, with Asia Pacific services returning to a functional state by around 2025-05-27T18:32:00Z.

North America Core Service (USA924) also encountered issues during the incident, with a later recovery. Salesforce issued multiple status updates throughout the event to communicate progress and affected components, and by 2025-05-28T03:54:00Z both regions had returned to normal operation. The outage lasted roughly 12 hours in total, with a staged restoration across regions.

Six Salesforce components in the Asia Pacific region experienced brief degraded performance beginning at May 27, 2025 2:04 PM UTC and returning to normal by May 27, 2025 2:14 PM UTC. The issue impacted DB401000, DB401001, DB401016, DB401020, DB401022, and DB401029, likely causing intermittent issues for users in that region during the window. The Salesforce status page posted two updates during the incident, documenting the degradation and the subsequent resolution. The outage lasted about 10 minutes and was regionally contained.

A brief degradation affected six Asia Pacific components (DB401000, DB401001, DB401016, DB401020, DB401022, DB401029) tied to the Other Feature. The issue began at 1:54 PM UTC and was resolved by 2:14 PM UTC, lasting about 20 minutes. Users in the Asia Pacific region may have experienced intermittent access or slower performance for the affected features.

The Salesforce status page issued 3 updates during the incident, noting the components as degraded and then returning to normal after the recovery.

The Salesforce EMEA Core Service (DEU6S) briefly degraded, affecting users in the EMEA region for about 10 minutes. The issue began at May 24, 2025 11:19 PM UTC when the Core Service moved to a degraded state and was fully restored by May 24, 2025 11:29 PM UTC. Salesforce indicated a temporary degraded state for the EMEA Core Service on its status page, and later returned the component to an operational state. The impact was localized to the EMEA region with no broader global impact indicated.

Salesforce experienced a brief degradation of its EMEA Core Service in the DEU6S region. Users in affected areas may have seen intermittent access or slower performance while the Core Service was listed as degraded. The incident began at 11:09 PM UTC and lasted about 20 minutes, with a follow-up update at 11:19 PM UTC and restoration to normal status by 11:29 PM UTC. Salesforce issued three official status updates during the incident to communicate the degraded state and resolution. The disruption was regional to the EMEA DEU6S Core Service, with no wider global impact indicated.

Salesforce experienced a regional outage in the EMEA SWE26 Core Service. The outage began at May 22, 2025 3:24 PM UTC and was resolved by May 22, 2025 6:14 PM UTC, lasting about 2 hours and 50 minutes. During the window, users relying on the SWE26 Core Service faced outages or degraded access to core functionality.

An outage impacted Salesforce's EMEA SWE26 Core Service, rendering the region's core Salesforce features unavailable. The incident began at 3:14 PM UTC when the component moved from up to down, with a follow-up update at 3:24 PM UTC confirming the continued downtime. The disruption likely prevented access to core Salesforce functionality for users in the EMEA region. The outage lasted roughly 3 hours and the service was restored by 6:14 PM UTC. A small volume of user reports surfaced early, indicating access issues.

Salesforce Marketing Cloud Login experienced a global outage, affecting login access across multiple regions (North America, Europe/MEASA, and Asia Pacific). The incident disrupted authentication for Marketing Cloud users, impacting campaigns, data access, and related workflows across dozens of regional instances. During the early stages, Salesforce Core Service components also showed degraded performance in some regions as the issue unfolded.

The outage began at May 21, 2025 2:09 PM UTC and escalated to a full outage in many regions by May 21, 2025 3:04 PM UTC. Salesforce issued multiple official status updates over the course of the incident. Core Salesforce Core Service began recovering by May 21, 2025 7:17 PM UTC, and by May 21, 2025 10:11 PM UTC Marketing Cloud Login restoration was underway in most regions. The outage lasted roughly eight hours, with broader access returning as services resumed.

The outage affected Salesforce Marketing Cloud Login components across North America and Europe (EMEA), causing widespread sign-in failures for Marketing Cloud users. The incident began at 2:19 PM UTC with numerous Marketing Cloud Login instances reported as down, disrupting authentication workflows across affected regions. The disruption lasted about 5 hours and impacted login access for many Marketing Cloud services during the event.

Salesforce provided ongoing incident updates, with statuses moving from down to degraded (warn) and then to partial restoration as recovery efforts progressed. By around 7:17 PM UTC, many core services had returned to up, though some components remained in transition as the platform recovered further.

Geographic reach was primarily limited to North America and Europe, with the bulk of impact seen on NA and EMEA instances. The outage involved a large number of login components across multiple regional databases, indicating a broad, regional disruption rather than a single service outage.

Salesforce Marketing Cloud Login experienced a global outage that disrupted login and authentication across multiple regions, including North America, Europe, and Asia Pacific. Salesforce's status feed showed dozens of Marketing Cloud Login components degraded or unavailable during the incident, likely preventing many users from signing in and accessing Marketing Cloud features. The outage began at May 21, 2025 3:04 PM UTC and progressed over the next few hours as remediation continued, with recovery beginning around May 21, 2025 7:17 PM UTC.

The provider issued status updates detailing remediation efforts and progressive restoration of affected components. By around May 21, 2025 7:17 PM UTC many Marketing Cloud Login components had returned to an operational state and service was gradually returning to normal across regions. The incident lasted roughly 4 hours and 13 minutes, reflecting the scale of the recovery effort across a large, globally distributed login infrastructure.

Geographically, the impact appeared broad rather than isolated to a single region, affecting multiple regions including North America, Europe, and Asia Pacific. The outage highlights the challenges of maintaining authentication across a large, distributed cloud login stack.