Salesforce Outage History

Salesforce Core Service in North America (USA1078) experienced degraded performance beginning at 12:29 PM UTC and was restored by 3:34 PM UTC, lasting approximately 3 hours and 5 minutes. The impact was localized to the North America region, with users in that region potentially seeing slower responses or intermittent issues while other regions were not indicated as affected. Salesforce's status page documented the degraded state and subsequent recovery as the Core Service moved back to an up status.

Salesforce Core Service in North America (USA1078) experienced degraded performance beginning at Jun 9, 2025 12:15 PM UTC, affecting users relying on Salesforce core functionality in the region. The affected component was North America - USA1078 / Core Service. The degradation continued through Jun 9, 2025 12:29 PM UTC, and the service was restored by Jun 9, 2025 3:34 PM UTC, with users potentially experiencing slower responses or intermittent access in the interim.

During the incident, Salesforce issued three official status updates describing the degraded condition and subsequent restoration. The impact was regional to the North America USA1078 Core Service; there is no indication of a global impact.

An incident affected Salesforce Einstein Bots deployments across North America, impacting 18 components (BRA2S, BRA24, BRA54S, BRA4S, BRA6S, BRA8S, BRA14, BRA18, BRA16, BRA36, BRA28, BRA32, BRA30, BRA34, BRA38, BRA48, BRA50, BRA44). Users experienced degraded bot performance and intermittent bot interactions during the event. The issue began on Jun 6, 2025 2:39 PM UTC and was resolved by Jun 6, 2025 7:39 PM UTC when the status returned to normal. The outage lasted about 5 hours.

During the incident, Salesforce issued two official status updates describing the ongoing degradation and eventual restoration, with impact concentrated in North America.

Salesforce Einstein Bots in North America experienced degraded bot performance beginning at 2:29 PM UTC as 18 Einstein Bots BRA components entered a degraded state. End-user bot interactions may have been slower or less reliable during the incident. The impacted components included BRA2S, BRA24, BRA54S, BRA4S, BRA6S, BRA8S, BRA14, BRA18, BRA16, BRA36, BRA28, BRA32, BRA30, BRA34, BRA38, BRA48, BRA50 and BRA44 across North America. The provider issued three status updates during the incident to communicate progress, with updates at 2:29 PM UTC, 2:39 PM UTC, and 7:39 PM UTC and the service returning to normal by 7:39 PM UTC.

An incident affected Einstein Bots deployments across North America, with 18 BRA instances experiencing degraded performance. Users interacting with Salesforce chatbots may have seen slower responses or incomplete conversations as the components were listed degraded starting at 2:19 PM UTC. The outage lasted for about 5 hours and 20 minutes, with the status later returning to normal for the affected deployments by 7:39 PM UTC.

Salesforce documented the issue on its status page and issued 4 updates as the situation evolved, detailing the affected components and progress toward restore.

The Salesforce North America - USA542S Core Service experienced a brief degradation, with slower performance and intermittent access for about 20 minutes in the region. The incident began at 2:19 AM UTC and was resolved by 2:39 AM UTC.

Salesforce experienced a temporary degraded state in the Core Service for North America (USA542S). The issue began at 2:09 AM UTC and was resolved by 2:39 AM UTC, lasting about 30 minutes. The incident affected a single regional Core Service component, with updates on Salesforce's status page showing the transition from degraded to normal as the service was restored.

From Jun 5, 2025 1:19 PM UTC Salesforce began reporting degraded performance across Data Cloud components in North America, Asia Pacific, and EMEA, with several instances listed as warn. By 2:44 PM UTC the Marketing Cloud Core Service in North America (DB10047) moved to down, followed by another down transition at 2:54 PM UTC. The incident then expanded to APAC with Core Service IND114 going down around 4:02 PM UTC and 4:11 PM UTC.

Salesforce Data Cloud components spanning North America, Asia Pacific, and EMEA began showing degraded performance at Jun 5, 2025 1:09 PM UTC and were subsequently listed as degraded across multiple regional components. At 2:44 PM UTC, Marketing Cloud Core Service (DB10047) experienced a full outage, followed by the Asia Pacific Core Service (IND114) entering degraded status around 4:02 PM UTC. The outage affected data workflows and marketing operations during the afternoon, with users potentially experiencing interruptions and degraded functionality.

The Salesforce EMEA - ITA16 Core Service briefly degraded, affecting users attempting to access Salesforce core features in the EMEA region. The status page indicates the component transitioned from Up to Degraded at 11:49 AM UTC and returned to Up at 12:14 PM UTC, for a duration of about 25 minutes. The incident was reflected by two status updates from Salesforce during the event.

Impact appeared limited to the EMEA ITA16 Core Service; other Salesforce services were not affected during this incident.