Salesforce Outage History

The Salesforce FRA98S Core Service in the EMEA region experienced feature performance degradation that affected integrations and connected workflows for regional users. Drift will remain disabled while ongoing security remediation continues, while other Salesloft integrations were re-enabled after remediation steps validated by Mandiant. The incident began at Feb 11, 2026 3:34 AM UTC and produced a brief degradation for regional users.

During the incident, Salesforce progressed from up to warn before returning to up at Feb 11, 2026 3:54 AM UTC. The outage lasted approximately 20 minutes and the provider issued 2 status updates. The impact was limited to the EMEA FRA98S Core Service; Drift remains disabled until further notice, with other integrations restored.

Salesforce experienced performance degradation affecting Hyperforce-hosted services, with users reporting slow navigation and intermittent errors. The issue began around 8:00 PM UTC and was acknowledged on the Salesforce status page with a degraded performance notice at Feb 10, 2026 10:39 PM UTC. In its response, Salesforce disabled Drift apps as part of a security incident and re-enabled Salesloft integrations, following remediation steps validated by Mandiant. The degradation affected dozens of Core Service instances across North America and Asia Pacific.

Over the course of the incident, Salesforce issued 3 status updates. The issue gradually improved and services returned to normal by Feb 10, 2026 11:34 PM UTC, lasting roughly 55 minutes. Users experienced general slowness and intermittent errors while navigating Salesforce.

Salesforce Service Cloud Voice in the Asia Pacific AUS58 region experienced feature performance degradation affecting integrations with Salesloft products. The Drift integration remained disabled as part of ongoing security remediation. The outage began on 11:24 AM UTC and was resolved by 1:39 PM UTC, lasting about 2 hours and 15 minutes. The provider issued two status updates, moving the component from warn back to up, and re-enabled Salesloft integrations while keeping Drift disabled until further notice. Geographic impact was limited to the APAC AUS58 region; other regions were not reported affected.

Salesforce reported a feature service disruption affecting the North America Core Service (USA9402), resulting in degraded integration capabilities. Integrations with Salesloft were re-enabled, while the Drift app remained disabled as part of ongoing security incident remediation. This disruption impacted workflows depending on Salesforce integrations with Salesloft. The provider posted guidance and remediation steps on the status page during the incident and issued a second update as restoration progressed. The outage began at 8:39 PM UTC and was resolved by 12:14 AM UTC, lasting approximately 3 hours and 35 minutes. The affected component was North America Core Service (USA9402), and two status updates were published during the incident.

The Salesforce North America core service (USA838) experienced performance degradation beginning at 1:14 PM UTC, moving the component from up to warn. The issue affected core functionality in North America and was resolved by 2:44 PM UTC when the status returned to up, for an outage duration of about 1 hour 30 minutes. During the incident, Salesforce re-enabled integrations with Salesloft technologies, with the exception of the Drift app, which remained disabled as part of ongoing security remediation following a security incident. These steps followed security measures and remediation vetted by Mandiant, and Salesforce issued two official status updates during the incident.

Salesforce Core Service experienced a regional outage affecting North America and Asia Pacific. The issue began with Page Load Delays and escalated to a broader service disruption at Feb 7, 2026 3:34 PM UTC, impacting 14 Core Service components (13 in North America and one in Asia Pacific). Drift remains disabled as part of ongoing security remediation, while Salesloft integrations are being gradually re-enabled. Salesforce issued multiple status updates to communicate the evolving impact and recovery steps.

From 4:04 PM UTC UTC, Salesforce Data Cloud showed a degradation that blocked new or edited Calculated Insights containing subqueries with aliases, while existing Calculated Insights continued to function. At the same time, Marketing Cloud Core Service in North America went down, disrupting marketing workflows reliant on Marketing Cloud. Salesforce noted that during this period Data Cloud validation errors affected Calculated Insights with subqueries using aliases, and Drift remained disabled as part of a security response while Salesloft integrations were temporarily re-enabled.

Salesforce reported feature performance degradation affecting Asia Pacific Core Service components, impacting roughly 15 APAC components and degrading functionality for users relying on Salesforce integrations in the region. The degradation began at 6:44 AM UTC and the issue persisted until 2:29 PM UTC, lasting about 7 hours and 45 minutes. Salesforce re-enabled integrations with Salesloft technologies, with the exception of the Drift app, which remains disabled as part of ongoing security remediation validated by Mandiant. The incident was regional to the Asia Pacific area and did not indicate a global outage. The provider issued 2 status updates during the incident.

Salesforce Data Cloud experienced a regional degradation impacting data cloud features and data processing across multiple deployments in Europe, the Middle East, Africa (EMEA) and Asia Pacific. Salesforce re-enabled integrations with Salesloft technologies, with the exception of the Drift app, which remains disabled as part of ongoing security remediation after a security incident. Users were advised to follow guidance in Salesforce help articles for resolution and next steps.

During the incident, Salesforce issued several status updates starting at 3:59 PM UTC and ending with 5:24 PM UTC. Data Cloud components showed degraded performance beginning at 3:59 PM UTC; a later update at 4:09 PM UTC reaffirmed the degraded state, and a 16:14 update described ongoing performance degradation with some regional components recovering. The Asia Pacific core service IND114 also degraded briefly and returned to up by 5:24 PM UTC. The incident involved multiple components and culminated in gradual restoration over roughly 1 hour 25 minutes.

Salesforce reported a brief performance degradation in the Asia Pacific - JPN156 Core Service, affecting asynchronous processing and related workflows. During the incident, Salesforce re-enabled integrations with Salesloft technologies, with the exception of the Drift app, which remained disabled as part of ongoing remediation for a security incident. The outage lasted about 40 minutes, from 7:59 AM UTC to 8:39 AM UTC.

Connectivity and task processing across affected users may have been slowed during this window. Salesforce posted two official status updates to communicate the degraded performance and its restoration. The issue was localized to the Asia Pacific - JPN156 Core Service, with no broader regional impact reported.