Salesforce Outage History

Salesforce Data Cloud operations experienced regional degradation across North America, Asia Pacific, and Europe beginning at 1:39 PM UTC. The Core Service in North America entered a degraded state, and more than a dozen Data Cloud components across multiple regions showed degraded performance. Users relying on Data Cloud features could have seen intermittent delays, slower data ingestion and processing, and reduced responsiveness.

Over the course of the incident, Salesforce issued six official status updates detailing ongoing degradation and recovery progress. By 6:19 PM UTC, the majority of Data Cloud components had returned to normal operation and the North America Core Service had stabilized. The outage lasted roughly 4 hours and 40 minutes, with activity spanning multiple regions before full recovery.

The incident affected Salesforce Analytics components across the Asia Pacific region, including multiple Japan and India instances. Starting at Jul 18, 2025 9:24 AM UTC, analytics workloads such as dashboards and data queries showed degraded performance. In total, 25 Analytics components across Japan and India were listed as degraded during the event, indicating regional impact rather than a global issue. The disruption likely caused slower access to analytics features and reporting for users in the affected area.

The Salesforce status page issued two updates during the incident. The issue was resolved by Jul 18, 2025 10:54 AM UTC, with components returning to normal shortly after. The outage lasted about 1 hour and 30 minutes, and services in Asia Pacific returned to full functionality following the incident.

Salesforce Asia Pacific IND92 Core Service experienced a brief degraded state lasting about 20 minutes starting at 8:44 AM UTC and ending at 9:04 AM UTC. The status page showed the component moving from up to warn and back to up, with two updates issued during the incident.

The Salesforce North America NA232 Core Service briefly degraded, affecting users relying on Salesforce core functionality in the North America region for about 15 minutes. The incident began at 3:59 PM UTC when the status page indicated a degraded state and was resolved by 4:14 PM UTC with the service returning to full operation. The issue appeared isolated to North America with no broader regional impact reported.

The incident affected Salesforce Tableau Cloud workloads and related analytics across multiple regions, with dashboards and analytics workflows experiencing degraded performance. The degradation began at Jul 17, 2025 3:49 AM UTC as numerous Tableau Cloud components in APAC, North America, and Europe entered a degraded state, and over the next hours additional Core Service and Analytics components joined the issue. This multi-service disruption indicates a broad impact on the Salesforce analytics stack, not limited to a single region or service.

A brief degraded performance affected the Salesforce North America TRUST - TEST / Other Feature component. The issue began at Jul 14, 2025 6:39 PM UTC and was resolved about 47 minutes later at Jul 14, 2025 7:26 PM UTC, with the component returning to normal after the disruption. The Salesforce status page posted two updates during the incident, indicating the degraded state and subsequent restoration. Impact appeared localized to this specific component in North America.

The Salesforce North America TRUST - TEST / Other Feature experienced a brief degraded state beginning at 6:29 PM UTC and was resolved by 7:26 PM UTC, lasting about 57 minutes. The impact was limited to the North America TRUST - TEST / Other Feature component, with no broader regional impact reported. The provider issued 4 status updates during the incident, describing transitions between normal and degraded states and then restoration.

The North America TRUST - TEST / Other Feature experienced a brief degradation affecting users in that region. The issue began at 6:25 PM UTC and was resolved by 7:26 PM UTC, lasting about 1 hour. The impact appeared localized to the North America region, impacting the TRUST - TEST / Other Feature component.

Salesforce core services experienced degraded performance across multiple Core Service components in North America and Europe. The incident began at 4:25 PM UTC and affected dozens of components across North America and Europe, with users reporting slower CRM responses and intermittent access to key features.

Salesforce documented the incident on its status page, publishing three official updates as the issue progressed from degraded to restored. The services returned to normal after approximately 1 hour and 29 minutes, with a full recovery by 5:54 PM UTC. The geographic impact appeared regional, with activity primarily in North America and Europe; overall user reports were limited during the incident.

Salesforce Core Service experienced a degraded state across multiple regions, affecting core functionality for users relying on Salesforce. The issue affected Core Service components in both Europe, the Middle East and Africa (EMEA) and North America, causing degraded performance and intermittent access. The outage began at 4:19 PM UTC and was resolved by 5:54 PM UTC, lasting about 1 hour and 35 minutes. The incident involved dozens of Core Service components across the affected regions.

During the incident, Salesforce published four status updates describing progress toward restoration; the reports indicate a regional spread of the degradation before services recovered by the end of the window. User reporting activity was limited, suggesting the issue was broad but not universally experienced across all users.