Salesforce Outage History

Salesforce components spanning North America and Europe began experiencing degraded performance on Jul 23, 2025 2:54 PM UTC as multiple CloudHub 2.0 runtime planes, Anypoint Management Center, and related core services entered a degraded state. Users in NA and EU reported intermittent connectivity and slow deployments, with Salesforce Chat endpoints in several regions also affected. The incident touched a broad set of services including Runtime Planes, Core Service, and Chat components, leading to partial outages and degraded productivity for developers and business users.

Status updates were published on the Salesforce status page, with eight official updates throughout the event, detailing ongoing mitigations and progress toward restoration. By Jul 23, 2025 11:39 PM UTC most components had returned to operating status, with remaining services recovering in the hours that followed. The disruption demonstrated a global footprint across NA and EU regions, illustrating the scale of the degraded performance during the incident.

The Salesforce North America Core Service (USA838) experienced a brief degradation affecting users connected to that region. The incident began at 8:19 AM UTC and was resolved by 9:19 AM UTC, lasting about one hour. Salesforce issued two status updates during the incident detailing degraded performance for the affected region; the impact was limited to North America with no confirmed widespread outages.

The incident began at Jul 22, 2025 12:49 PM UTC with EU Runtime Fabric and US Runtime Fabric degraded, affecting deployment runtimes and CloudHub 2.0 workloads in US-EAST-1/2 and US-WEST-1/2. The degradation impacted six components across Europe and North America, with users experiencing reduced performance and intermittent access to Salesforce runtimes and CloudHub applications. By 1:09 PM UTC, the issue had expanded to additional CloudHub 2.0 Applications in US-EAST-1/2 and US-WEST-1/2.

EU Runtime Fabric recovered by 1:54 PM UTC; North America components were restored by 3:59 PM UTC. The incident lasted about 3 hours and 10 minutes and involved 4 status updates during remediation. The affected components included EU Runtime Fabric, US Runtime Fabric, and CloudHub 2.0 Applications in US-EAST-1, US-EAST-2, US-WEST-1, and US-WEST-2.

Salesforce reported a global degradation affecting Einstein Bots and Agentforce across multiple regions. The incident began at 5:59 AM UTC and involved a wide range of components, with many instances listed as degraded (warn) across Asia Pacific, North America, and Europe, Middle East & Africa. The Salesforce status page shows the issue spreading across dozens of Einstein Bots and Agentforce deployments, and in some cases related Analytics components were impacted as well. By around 9:44 AM UTC, recovery began for a number of components, though a large portion remained degraded through the incident window. The outage lasted roughly 3 hours and 45 minutes for the affected services.

Salesforce reported a brief degradation affecting five Service Cloud Messaging Channels in North America. The incident began at 9:59 PM UTC when the channels entered a degraded state and was resolved by 11:24 PM UTC, lasting about 1 hour 25 minutes. The affected components were USA9002, USA9004S, USA9020, USA9022S, and USA9024S. There were no user reports during the event, and the status page returned the services to normal after the incident.

The Salesforce Service Cloud Messaging Channels across North America experienced degraded performance beginning at Jul 21, 2025 1:19 PM UTC. The issue affected 13 North America channels, causing intermittent delays and reduced reliability for messaging delivery. The incident lasted about 45 minutes, with services returning to normal after Jul 21, 2025 2:04 PM UTC. Salesforce issued two status updates during the event, notifying users of the degraded performance and subsequent recovery.

The regional impact was contained to North America, with no broader global impact reported in the status updates.

Salesforce Core Service in North America experienced a regional outage starting at Jul 20, 2025 6:59 PM UTC, affecting seven Core Service components (USA9906S, USA9402, USA9404S, USA9406S, USA9904S, USA9902, USA9918S) as they transitioned to degraded or unavailable states and disrupted user operations. The incident escalated with outages observed at Jul 20, 2025 7:44 PM UTC and continued through further transitions at Jul 20, 2025 7:59 PM UTC and Jul 20, 2025 8:49 PM UTC before restoration began and all affected components returned to normal by Jul 20, 2025 10:30 PM UTC.

During the incident, Salesforce issued 5 official status updates detailing the progression and resolution. The impact was regional to North America, with multiple core services affected during the outage.

Salesforce Data Cloud experienced a brief degradation affecting 12 Data Cloud components across North America, Asia Pacific, and Europe, the Middle East and Africa (EMEA). Beginning at Jul 20, 2025 6:09 AM UTC, these components entered a degraded state, impacting data ingestion, processing, and related APIs for users relying on Data Cloud services. The incident persisted for about 2 hours and 15 minutes, with ongoing updates until resolution.

Status was restored by Jul 20, 2025 8:24 AM UTC with all affected components returning to normal across NA, APAC, and EMEA. Salesforce issued two status updates during the incident, describing the degradation and its resolution. There was no indication of a full platform outage, and users may have experienced intermittent performance and slower operations in Data Cloud during the window.

Salesforce's North America Core Service (USA960) briefly degraded, transitioning to a degraded state at Jul 19, 2025 3:04 PM UTC and recovering at Jul 19, 2025 6:54 PM UTC, for a total duration of 3 hours and 50 minutes. The issue affected users relying on Salesforce Core Service components in the North America region during the incident. Status page updates showed the impacted component briefly listed as degraded before returning to normal.

Salesforce Core Service outages affected 3 Core Service components across North America and Asia Pacific. The incident began at Jul 19, 2025 1:09 AM UTC when North America - USA1018 Core Service transitioned to down, with a second NA component, USA1016, following at Jul 19, 2025 1:44 AM UTC. The Asia Pacific AUS76 Core Service entered a warning state at Jul 19, 2025 2:29 AM UTC as the disruption progressed. The issue likely impacted login, access to Salesforce features, and API operations for users in the affected regions.