Salesforce Outage History

The North America Anypoint Management Center in Salesforce experienced a regional outage affecting three US components: Access Management, API Manager, and Runtime Manager. The incident began with Runtime Manager entering a degraded state at Jul 31, 2025 4:54 PM UTC and progressed as API Manager and Access Management also degraded, with all three listed as down by Jul 31, 2025 5:39 PM UTC. Users attempting authentication, API governance, or runtime management in the US region were affected. The services were restored by Jul 31, 2025 6:54 PM UTC. The overall event spanned about 2 hours, including roughly 45 minutes of degraded service before the complete outage.

Salesforce reported a brief degraded performance across North America Core Service components, affecting 12 core services. The degradation began on Jul 29, 2025 2:14 PM UTC and was resolved by Jul 30, 2025 3:09 AM UTC, lasting approximately 12 hours and 55 minutes. The provider issued 2 status updates during the incident, informing customers of the degraded performance and subsequent restoration. During this window, users in North America may have experienced slower or intermittent access to Salesforce core services.

Salesforce Core Service in North America - USA634 experienced a brief degraded performance affecting users relying on core CRM features in that region. The incident was localized to a single region/component.

According to the Salesforce Status Page, the component moved to degraded at Jul 28, 2025 1:04 PM UTC and returned to normal at Jul 28, 2025 1:14 PM UTC, for a total duration of about 10 minutes. Two status updates were logged during the event, indicating the degradation and subsequent recovery, with no broader regional impact reported.

Salesforce experienced a brief degradation affecting two North America Core Service components (USA9002 and USA9014). The incident began at Jul 25, 2025 2:39 PM UTC and was resolved by Jul 25, 2025 3:04 PM UTC, lasting about 25 minutes. During this window, users relying on Salesforce CRM features in North America may have faced intermittent access or slower performance. The status page showed two updates during the incident, first noting degradation and later confirming restoration. The impact was localized to North America and involved the core services rather than the entire Salesforce platform.

The Salesforce EMEA GBR82 Core Service experienced a brief degradation affecting regional users. The degradation began at 11:44 AM UTC and was resolved by 12:34 PM UTC, lasting approximately 50 minutes. The impact was limited to the EMEA GBR82 Core Service component, with Salesforce restoring normal operation after the brief disruption. The provider published two status updates during the incident, outlining the degraded state and subsequent recovery.

The issue affected Salesforce Core Service components in North America, resulting in degraded performance for about 55 minutes. Users may have experienced slower access, intermittent errors, or delays when using Salesforce services across CAN regions. The outage began at Jul 24, 2025 10:19 PM UTC and was resolved by Jul 24, 2025 11:14 PM UTC.

Salesforce documented the incident with two status updates, confirming degradation across 22 Core Service components in North America (CAN36, CAN86S, CAN80, CAN4S, CAN2S, CAN6S, CAN8S, CAN26, CAN28, CAN20S, CAN34, CAN50, CAN46, CAN42, CAN48, CAN44, CAN38, CAN40, CAN52, CAN54, CAN70S, CAN56).

The Salesforce Commerce Cloud EU SLAS Service EU-1 in the EMEA region experienced brief degraded performance beginning at Jul 24, 2025 8:09 PM UTC and was restored by Jul 24, 2025 9:59 PM UTC. The incident affected a single component and manifested as slower responses and intermittent issues for users. Salesforce posted two updates on its status page during the incident, and the service returned to normal after approximately 1 hour 50 minutes.

Salesforce reported a brief degraded performance impacting four North America Core Service components (CAN26, CAN28, CAN34, CAN36). The issue began at 12:14 PM UTC and was resolved by 1:59 PM UTC, lasting about 1 hour 45 minutes. End users in North America may have experienced slower responses or intermittent access to Salesforce features tied to these components.

Salesforce Tableau Cloud experienced a regional outage affecting 9 Tableau Cloud components across APAC, EMEA, and North America. Users in these regions faced dashboards and data access disruptions as the service moved from degraded performance to outages. The incident began with regional degradations and escalated to outages for the listed components, impacting users across Asia Pacific, Europe, and the United States. The outage lasted about 40 minutes.

The Salesforce Core Service experienced degraded performance across multiple regions starting at Jul 24, 2025 3:49 AM UTC. Regions including Europe, North America, and Asia Pacific were affected as a broad set of Core Service components showed degraded status. Users likely faced slower CRM workflows, intermittent access, and delays in operations during the incident. The issue persisted for about 30 minutes and was resolved by Jul 24, 2025 4:19 AM UTC as services returned to normal.

The Salesforce status page issued 2 updates during the event, confirming widespread degradation across Core Service components and then noting recovery as the components came back online.