Salesforce Outage History

Salesforce Core Service components in North America (BRA14) and Europe, Middle East & Africa (GBR106S) experienced degraded performance starting at 13:19 UTC on 2025-08-12. The incident lasted about 1 hour and 20 minutes, with the affected components gradually returning to normal by 14:39 UTC. The Salesforce status page showed the degradation as an active issue while the regions recovered. The incident included three official status updates as the service transitioned back to normal.

Salesforce experienced an outage affecting the Core Service in North America (North America - USA376 Core Service) beginning at 7:19 PM UTC, with the NA component down during this period. The EMEA region (EMEA - SWE14 Core Service) briefly degraded starting at 10:29 PM UTC and recovering by 10:34 PM UTC. The North America Core Service fully recovered by 10:44 PM UTC. The incident involved two regional components and was reflected in multiple status updates as Salesforce worked to restore normal service. User reports from Reston (VA), Kansas City (MO) and Zurich suggest localized access issues across North America and Europe. The NA outage lasted approximately 3 hours and 25 minutes.

The Salesforce Core Service experienced regional degradation beginning at Aug 11, 2025 7:39 AM UTC, with a large set of Core Service components across Asia Pacific, Europe, and North America flagged as degraded. This led to degraded performance and intermittent access for Salesforce users across multiple regions. The impact was most evident on core service operations in several regional deployments.

The provider issued 7 status updates as the incident progressed, and recovery occurred in staged waves between 13:39 and 13:54 UTC, with all affected components returning to up by Aug 11, 2025 1:54 PM UTC. The outage lasted approximately 6 hours and 15 minutes and affected dozens of Core Service components across APAC, EMEA, and North America.

Salesforce reported a brief degradation in the Asia Pacific JPN170 Core Service, impacting users in the APAC region. The issue began at 3:14 PM UTC and was resolved by 3:49 PM UTC, lasting about 35 minutes. Salesforce issued 2 status updates during the incident, first noting degraded performance and later confirming resolution. The incident was limited to the Asia Pacific - JPN170 Core Service.

The Salesforce Data Cloud experienced a regional degradation beginning at Aug 8, 2025 8:39 AM UTC, with 20 Data Cloud components across North America, Europe, and Asia Pacific entering a degraded state. Users may have faced intermittent data processing delays and degraded access to Data Cloud services during the incident.

The issue was resolved about 1 hour 15 minutes later, with components returning to normal by Aug 8, 2025 9:54 AM UTC. Salesforce published 2 status updates during the incident as it unfolded, and the regional degradation subsided by that time. The footprint was regional rather than global, reflecting regional patterns across NA, EU, and APAC.

Salesforce reported a period of degraded performance affecting Analytics in Asia Pacific and Core Service plus Frontend Processing in North America. Affected components included Asia Pacific Analytics (AP52, AP62, CS321, AP54, AP58, AP60, CS319, AP56) and North America Core Service (USA256S, BRA14), as well as Account Engagement Frontend Processing and Frontend Processing in North America. Users may have faced slower dashboards, delayed data, and intermittent access as these components fluctuated between up and degraded states. The degradation began on 8:34 PM UTC and continued with several status changes, with most services returning to normal by 11:59 PM UTC. The provider issued 9 official status updates during the incident.

The Salesforce Core Service components in North America (USA838) and Asia Pacific (IND136) experienced degraded performance beginning at Aug 4, 2025 10:59 AM UTC. APAC IND136 entered a degraded state at 11:19 AM UTC and recovered by 11:29 AM UTC. The NA component remained degraded and was restored by 1:29 PM UTC. The overall incident lasted about 2 hours and 30 minutes, from first degradation to full recovery.

Salesforce issued four status updates during the incident to communicate the changes and eventual restoration across the two affected components: North America USA838 / Core Service and Asia Pacific IND136 / Core Service. Updates described the degradation and recovery as the services returned to normal by 1:29 PM UTC.

Salesforce reported a brief degraded performance across three Core Service components in North America (USA9008, USA9014, USA9018S). Users may have experienced slower responses or intermittent access during the incident. The outage lasted about 1 hour 55 minutes and began on Aug 1, 2025 11:29 PM UTC and was resolved by Aug 2, 2025 1:24 AM UTC. The provider posted two updates during the incident to communicate the degraded state and subsequent restoration.

Salesforce reported degraded performance across its Core Service in North America, affecting 14 regional components including USA344, USA348, USA352, USA444, USA540S, USA542S, USA546, USA556, USA624, USA552, USA544, USA678, USA726, and USA898S. The incident began at 5:09 PM UTC and gradually expanded to affect the listed components, indicating a regional degradation impacting Salesforce functionality tied to Core Service.

During the outage, Salesforce posted five status updates documenting the progression from degraded performance to partial recovery, with full restoration to normal operations by 9:24 PM UTC. The incident lasted roughly 4 hours and 15 minutes and was confined to North America, with no evident global impact.

The Salesforce CS337 Core Service in the EMEA region experienced an outage beginning at 6:49 AM UTC, when the component went down. The service moved to a degraded state at 7:19 AM UTC and was fully restored by 8:14 AM UTC. The disruption lasted about 1 hour and 25 minutes and primarily affected users relying on the EMEA CS337 Core Service.

During the incident, Salesforce issued three official status updates detailing the progression from down to degraded to up. The CS337 Core Service in the EMEA region is now listed as fully operational.