Salesforce Outage History

The outage began on Sep 30, 2025 4:19 PM UTC when the North America Spiff component entered a degraded state and quickly escalated. On Oct 1, 2025 10:49 AM UTC Salesforce reported a regional outage affecting Asia Pacific, Europe, and North America for Commerce Cloud Services and related Core Services. User reports during this period described sandbox access failures, Salesforce Connector add-on issues, and emails with images not loading, indicating broad disruption across customer workflows.

Salesforce reported a regional degraded state for Asia Pacific - JPN182S / Core Service starting at Sep 30, 2025 2:39 AM UTC, resolved by Sep 30, 2025 6:24 AM UTC. The incident lasted about 3 hours 45 minutes and was isolated to the Asia Pacific region, potentially affecting applications relying on that core service. Salesforce published two updates during the event, noting the transition from degraded to normal.

Salesforce experienced a multi-phase degradation spanning several regions and services. Initial outages began early on Sep 26, 2025 1:44 AM UTC with Runtime Services across Europe and North America entering a degraded state, followed by a later wave of Agentforce components. Some services began recovering by Sep 26, 2025 5:09 PM UTC, but a second round of degraded Agentforce components emerged around Sep 26, 2025 11:19 PM UTC and largely cleared by Sep 27, 2025 12:39 AM UTC. A separate incident affected Marketing Cloud Core Service in the EMEA region on Sep 27, 2025 1:24 PM UTC, with restoration by Sep 27, 2025 3:49 PM UTC. The issue recurred in other regions later in the month, including Asia Pacific Core Service around Sep 29, 2025 2:34 AM UTC (restored by Sep 29, 2025 3:24 AM UTC), and EMEA Commerce Cloud EU services around Sep 29, 2025 11:59 AM UTC (restored by Sep 29, 2025 12:29 PM UTC). A final regional wave affected Runtime Services in Europe and North America around Sep 29, 2025 11:54 PM UTC, resolving shortly after. Overall, the incident involved degraded performance and intermittent outages across multiple Salesforce services and regions.

Salesforce Core Service experienced a region-spanning degradation beginning at Sep 24, 2025 8:24 PM UTC. Multiple regions, including North America, Europe, and Asia Pacific, listed Core Service components as degraded, impacting access to Salesforce services, APIs, and dashboards for users across these regions. The outage lasted roughly 20 hours and 35 minutes, with a sequence of status updates showing components moving between degraded and operational states. The majority of affected components reported up status by Sep 25, 2025 4:59 PM UTC as recovery progressed across regions.

Salesforce experienced a global outage beginning at Sep 24, 2025 6:34 PM UTC that disrupted a broad set of services, including Salesforce Analytics, Analytics Builder, Advertising Audiences, and Tableau Cloud, across North America, EMEA, and Asia Pacific. Dashboards and analytics processing were unavailable or degraded during the incident, impacting users relying on data insights and Tableau integrations. The disruption affected a wide set of components across multiple regions and the outage duration was about 35 minutes.

The Salesforce Anypoint Management Center components in Europe and North America experienced a brief degradation, affecting management and runtime operations for a subset of users. The incident began at 9:59 AM UTC with the EMEA GBR106S Core Service degraded, and included related North America and EU Runtime Manager components as the issue evolved. A small number of user reports were received during the event, indicating limited user impact. The situation progressed as additional components entered warning status before recovering over the course of the incident.

The Salesforce EMEA ITA16 Core Service experienced a brief degradation affecting users in the Europe, Middle East, and Africa region. The issue began at 8:59 AM UTC and lasted about 15 minutes, potentially causing slower response times or intermittent access to core Salesforce features.

The status page indicated the degraded state and then returned to normal at 9:14 AM UTC after two updates were posted during the incident.

From around Aug 21, 2025 7:19 PM UTC, Salesforce began experiencing widespread degradation across Core Service, Data Cloud, Tableau Cloud, and related components. The impact spanned North America, Europe, and Asia Pacific, with users reporting data access delays, broken dashboards, and intermittent service interruptions across multiple Salesforce products including Commerce Cloud and associated services. The incident affected a broad set of Salesforce services and data paths, leaving some users with partial or degraded functionality for extended periods.

Over the following weeks, Salesforce published numerous status updates detailing changes across dozens of components and regions as the situation evolved. The incident persisted for weeks, with European Core Service components moving toward a down state on Sep 16, 2025 9:04 PM UTC and other regions gradually recovering at different times. The status page showed a pattern of rapid changes between up, degraded, and down states across many services, signaling a broad but uneven recovery across data centers and products.

Salesforce North America - USA268S / Core Service experienced a brief degradation, impacting regional users for about 1 hour and 25 minutes. The issue began at Aug 14, 2025 5:24 AM UTC and was resolved by Aug 14, 2025 6:49 AM UTC as the service returned to full operation. The status page indicated the Core Service moved from a degraded state back to normal as updates were posted.

An outage affected Salesforce's Core Service in the EMEA region, impacting dozens of core components and causing widespread disruption for users relying on Salesforce services in the area. The incident began at Aug 13, 2025 9:29 AM UTC when the Salesforce status page listed the EMEA Core Service as down, followed by a degradation to a warning level for many components.

The provider issued three official updates during the incident. The status moved from down to warn at Aug 13, 2025 9:44 AM UTC and then to up for most components by Aug 13, 2025 11:09 AM UTC, indicating recovery. The outage lasted approximately 1 hour and 40 minutes and affected dozens of Core Service components within the EMEA region (e.g., SWE10, SWE100, SWE130S, SWE20, SWE24, etc.).