Salesforce Outage History

Salesforce experienced a global outage beginning at 8:40 AM UTC, impacting a broad set of services and regional deployments. The incident disrupted core operations across multiple products, including Anypoint Management Center, Runtime and Platform APIs, Heroku private spaces, and Tableau Cloud, with users in North America, Europe, and Asia Pacific reporting outages and degraded dashboards, data access, and API usage. The disruption affected dozens of components across multiple regions, leading to widespread user impact across dashboards, data services, and application workloads.

Salesforce experienced a brief degradation of its North America CAN34 Core Service. The incident began at 12:59 PM UTC and was resolved by 1:34 PM UTC, lasting about 35 minutes. The CAN34 Core Service transitioned from normal operation to degraded and back to normal, with two official status updates issued during the event. The issue was localized to the CAN34 region.

Two Salesforce Agentforce components in North America (USA9010S and USA9016S) experienced a brief degradation starting at 11:09 PM UTC and returning to normal by 11:19 PM UTC. The incident caused a short-lived period of reduced performance for affected users, with no confirmed impact beyond these two components and no ongoing outage after recovery. Salesforce published two status updates during the event, noting the temporary degradation and subsequent restoration.

Salesforce experienced broad degradation across multiple regions, affecting 15 components including 13 Agentforce services across North America, Europe, and Asia-Pacific and two Core Service components (CAN70S and USA364). Users likely faced slower responses, intermittent issues, and degraded functionality across Salesforce workloads. The degradation began at Oct 13, 2025 8:09 PM UTC and persisted until most services were restored by Oct 14, 2025 9:49 PM UTC, lasting just over 25 hours.

Salesforce's Asia Pacific IND134 / Search component experienced degraded performance beginning at 7:34 AM UTC. The issue affected users in the Asia Pacific region relying on search, causing slower responses and intermittent failures. The incident lasted about 3 hours and 25 minutes and was resolved by 10:59 AM UTC.

Salesforce posted two official updates via its status page: one noting degraded performance for the Asia Pacific IND134 / Search component and a second confirming restoration at 10:59 AM UTC. The outage was regional in scope and did not indicate a global impact.

The Asia Pacific - IND86 / Search component experienced degraded performance that affected users in the region. The incident began on Oct 12, 2025 9:39 PM UTC and was resolved by Oct 13, 2025 4:54 AM UTC, lasting approximately 7 hours and 15 minutes. The impact appeared regional to IND86, with potential slower search results or intermittent failures during the window. The Salesforce status page published 2 updates during the incident, showing the component moving from up to warn and later back to up.

Salesforce Core Service across Europe, the Middle East and Africa (EMEA), Asia Pacific (APAC), and North America experienced a degraded state beginning Oct 11, 2025 11:44 PM UTC. The incident affected 9 Core Service components across regions: EMEA FRA100, DEU60, DEU70, EU53, FRA48; APAC IND102, IND132; and North America USA1000, USA1072, causing intermittent access and degraded performance for users over the event duration of about 13 hours.

Salesforce published three status updates during the incident: at 11:44 PM UTC, 8:09 AM UTC, and 12:49 PM UTC. By Oct 12, 2025 12:49 PM UTC most affected components had returned to normal operation, with ongoing monitoring for any residual issues.

An outage affected Salesforce in North America, impacting four Agentforce components (USA9006S, USA9012S, USA9018S, USA9024S). The incident began at Oct 10, 2025 6:39 PM UTC and caused service disruption for users in the region. A degraded state was observed by Oct 10, 2025 7:49 PM UTC, followed by a full outage for the listed components at Oct 10, 2025 10:19 PM UTC. Recovery began later, with all four components returning to up by Oct 11, 2025 9:09 AM UTC, ending the outage after roughly 14 hours and 30 minutes.

The Salesforce outage began at Oct 6, 2025 7:19 PM UTC with the North America Core Service listed as degraded (warn) and then expanded to Data Cloud components across Asia Pacific, Europe, and North America. Users experienced extended delays, partial access issues, and degraded dashboards as various Salesforce services were impacted. The incident reflected a broad, region-spanning disruption across Salesforce Core Service and Data Cloud components.

The Salesforce Journey Builder components in the Europe, Middle East, and Africa (EMEA) region experienced a brief degradation, with the affected Journey Builder operations listed as a warning on Salesforce's status page. This could have impacted campaign execution and journey processing for customers in the region. The issue began at 12:29 PM UTC and was resolved by 12:49 PM UTC, lasting about 20 minutes.

Salesforce recorded two official status updates during the incident, moving the impacted components from up to warn and then back to up. The degradation affected a large set of Journey Builder components in the EMEA region; no broader Salesforce services were indicated as affected.