Salesforce Outage History

The degradation began on 12:44 PM UTC and was resolved by 1:59 PM UTC. Salesforce North America Core Service (USA1078) experienced a brief degraded condition in the North America region during this period. The incident lasted about 1 hour and 15 minutes and was visible to users relying on core Salesforce functionality in North America. The status page showed the component moving from up to warn and then back to up, with two official updates posted during the incident. Geographic scope was limited to North America, with USA1078 Core Service listed as affected.

An outage affected several Salesforce Anypoint MQ components in the EU, including Broker, Stats, and Admin in eu-central-1 and eu-west-1, as well as the Anypoint Observability Suite (Monitoring and Visualizer) and Anypoint Partner Manager v2. Users relying on integration and observability in these EU regions likely experienced intermittent connectivity and service disruption. The incident began at 8:39 PM UTC and was resolved by 9:59 PM UTC, lasting approximately 1 hour 20 minutes. The provider issued 2 status updates during the incident.

The outage began at Oct 29, 2025 3:49 PM UTC when Salesforce reported degraded performance affecting North America Agentforce endpoints and the Core Service. Users in the region likely experienced slower response times and intermittent access across numerous Agentforce components. The incident lasted about 50 minutes and was resolved by Oct 29, 2025 4:39 PM UTC as services returned to normal.

Salesforce reported a brief degradation affecting 15 components in the North America region, including two Account Engagement components and thirteen Core Service components. The degraded state began for Account Engagement components at Oct 27, 2025 10:09 AM UTC, and broadened to the Core Service layer at Oct 27, 2025 2:59 PM UTC. The majority of Core Service components returned to normal by 3:09 PM UTC, with the remaining Account Engagement components restored by 4:54 PM UTC. Salesforce issued multiple status updates during the incident and confirmed full restoration by 16:54 UTC. The geographic scope was North America, with users experiencing degraded performance or intermittent access to Salesforce CRM and engagement workflows during the incident.

The Salesforce Data Cloud experienced a broad degradation beginning at Oct 24, 2025 7:04 PM UTC, with Data Cloud components listed as degraded across North America, Europe, and Asia Pacific. This resulted in degraded performance and partial service availability for data processing and related features across those regions. The outage persisted for approximately 18 hours and 5 minutes and was resolved by Oct 25, 2025 1:09 PM UTC. Salesforce issued 5 status updates during the incident, detailing the progression toward remediation and the eventual recovery. The impact was spread across a wide set of Data Cloud regions, indicating a distributed disruption rather than a single-point failure.

Salesforce Data Cloud components and Core Service experienced degraded performance across multiple regions, including North America, Europe, and Asia Pacific. Users may have faced slower responses or intermittent access to data cloud features and core services. The incident began at Oct 24, 2025 8:14 AM UTC with widespread degradation across Data Cloud and persisted for several hours as Salesforce applied remediation across regions. By Oct 24, 2025 2:04 PM UTC, many Core Service components had returned to normal, though some services were still recovering. Salesforce issued eight status updates during the incident detailing component-level progress and regional recovery.

Salesforce experienced a brief outage affecting the Asia Pacific - JPN182S Core Service, with users in the Asia Pacific region unable to access that component. The outage began on 5:24 PM UTC and was resolved by 7:09 PM UTC, lasting about 1 hour and 45 minutes. The incident was documented on Salesforce's status page, listing the APAC Core Service as down during the window and then restored to up. Two official status updates were issued during the incident, and the impact was geographically limited to the Asia Pacific region for the Core Service.

The Salesforce Core Service components entered a degraded state starting at Oct 23, 2025 3:49 AM UTC. The impact was global, affecting regions across North America, Europe, and Asia Pacific and likely resulting in slower performance or limited access to Salesforce features for some users. The incident represented a broad, multi-region degradation rather than a full outage.

Salesforce experienced a brief degradation of the EMEA ITA8 Core Service. The degradation began at 2:14 AM UTC and was resolved by 3:19 AM UTC, lasting about 1 hour 5 minutes. The issue affected users relying on the EMEA Core Service, with the Salesforce status page showing two updates during the incident and the component returning to normal after remediation.

Salesforce experienced a brief degradation affecting the Asia Pacific - JPN156 Core Service. The component moved to a degraded state at 7:49 AM UTC and returned to normal by 8:09 AM UTC, for a duration of roughly 20 minutes. During the window, users in the APAC region may have encountered intermittent access or performance issues while the service recovered.