Salesforce Outage History

Salesforce Core Service components across North America experienced degraded performance, impacting a broad set of core services for regional users. The incident began at 4:09 AM UTC when affected components transitioned to a degraded state, causing intermittent delays and access issues. The outage lasted about 2 hours 10 minutes and was resolved by 6:19 AM UTC. During the incident, Salesforce posted two status updates noting the degraded state and later restoration as services returned to normal. The impact was regional to North America, affecting numerous Core Service instances.

An outage started at Nov 3, 2025 7:49 PM UTC when Salesforce reported a wide-scale disruption affecting dozens of Anypoint Platform components and CloudHub deployments. Users experienced login failures and inability to access APIs, dashboards, and management consoles across North America and other regions. The incident impacted CloudHub 1.0 and 2.0 applications, API analytics, authentication, monitoring, and runtime services across multiple regions, hampering integration workflows and enterprise operations.

Status updates: The provider issued 3 official updates during the incident, detailing ongoing restoration efforts and partial recoveries. The sequence began at Nov 3, 2025 7:49 PM UTC, followed by an update at Nov 3, 2025 7:59 PM UTC noting some services had been restored in parts, and another at Nov 3, 2025 9:14 PM UTC indicating partial recovery for some components. By 9:14 PM UTC, at least one area had begun to come back online, though many components remained affected. Anecdotal user reports, including from Auckland, New Zealand, described ongoing logon issues. The outage lasted roughly 1 hour 25 minutes with ongoing recovery and remediation efforts.

The Salesforce EU50 Core Service in the EMEA region experienced a brief degradation beginning at 8:49 PM UTC and resolved at 9:44 PM UTC. The issue was limited to the EMEA EU50 Core Service component and resulted in degraded performance or partial access for users in that region during the outage window. The service returned to normal after approximately 55 minutes. The Salesforce status page issued two updates during the incident, communicating the degradation and restoration.

The Salesforce Core Service in the Asia Pacific region experienced an outage that affected four Core Service components (IND134, IND126, IND76, IND82). This likely caused regional access interruptions for Salesforce users, impacting authentication, API calls, and data access. The outage began on 7:04 PM UTC. Partial recovery for IND134 occurred by 7:49 PM UTC, with full restoration for the remaining components by 9:09 PM UTC, returning services to normal. Salesforce issued three status updates during the incident to communicate progress, reflecting a regional impact across multiple core service endpoints.

An outage in Salesforce Core Service impacted users in Asia Pacific Japan, with four Core Service components offline (JPN144, JPN140, JPN138, JPN146). The incident began at 3:14 PM UTC and caused downtime for regional Salesforce functionality until restoration.

Salesforce experienced a brief degradation of its Asia Pacific Core Service (IND114). The incident began at 6:04 PM UTC and was resolved by 6:24 PM UTC, lasting about 20 minutes. Users in the Asia Pacific region may have experienced slower performance or intermittent access. The provider issued 2 status updates during the incident and returned the service to normal by the end of the window.

Salesforce's North America - USA880S Core Service experienced a brief degradation starting at Oct 31, 2025 9:14 AM UTC and resolving by Oct 31, 2025 10:14 AM UTC. Users depending on this regional core service may have experienced slower responses or intermittent errors during that hour. The issue was confined to the North America region and affected only the USA880S Core Service component.

The provider issued two status updates during the incident, first listing the component as degraded at Oct 31, 2025 9:14 AM UTC and then confirming restoration at Oct 31, 2025 10:14 AM UTC. The impact was localized to this regional core service with no indication of broader Salesforce service disruption.

The Salesforce core services in North America experienced a brief degradation affecting two components. North America - USA9002 Core Service entered a degraded state at 10:44 PM UTC, with North America - USA9008 Core Service following at 11:39 PM UTC. Both components returned to full operation by 11:59 PM UTC.

The status page documented these transitions as the incident progressed. The impact was geographically focused on North America, with no indication of widening beyond the two core services.

The North America - United States - East (prod-useast-b) component of Salesforce Tableau Cloud briefly went down, affecting Tableau Cloud availability for users in the US-East region. The outage began at Oct 30, 2025 6:19 PM UTC and was resolved by Oct 30, 2025 7:29 PM UTC, lasting about 1 hour and 10 minutes. Salesforce issued two status updates during the incident to communicate the outage and restoration. There were no Early Warning Signals reported, and this impact was localized to the US-East region.

Salesforce experienced a brief regional outage affecting the North America - Managed Runtime AMER / Managed Runtime - N. Virginia component. The disruption lasted about 5 minutes, beginning at Oct 30, 2025 5:09 PM UTC and ending at Oct 30, 2025 5:14 PM UTC. Salesforce posted two status updates during the incident as the component recovered and returned to normal. The impact was limited to the North America region; other regions were unaffected.