Salesforce Outage History

On Feb 5, 2025 2:24 AM UTC, Salesforce CS271 Core Service in North America experienced an outage starting with the component going down. A follow-up at 2:34 AM UTC confirmed continued disruption. The service remained unavailable for about one hour and was restored by 3:24 AM UTC. This outage affected access to core Salesforce functionality for users in the North America region.

During the incident, Salesforce published three status updates outlining the issue and resolution. The disruption was regional, with no confirmed impact on other regions or services.

An incident caused degraded performance across Salesforce Core Service components and Tableau Cloud across multiple regions, including North America, Europe, and Asia Pacific. Users likely experienced slower responses and intermittent access to Salesforce features and Tableau Cloud dashboards during the event. The outage lasted approximately 1 hour and 15 minutes, beginning at 8:39 PM UTC and ending at 9:54 PM UTC. The Salesforce status page issued four official updates as the incident progressed, noting components moved to degraded states and then returned to normal.

Over the course of the incident, the issues affected dozens of Core Service components in North America as well as Tableau Cloud components across multiple regions. The situation stabilized with most components returning to up by 9:54 PM UTC.

Salesforce Tableau Cloud experienced a regional degradation beginning at Feb 4, 2025 8:29 PM UTC with multiple Tableau Cloud deployments and related Core Service components listed as degraded across Asia Pacific, North America, and Europe. The issue progressed through the evening as additional Core Service components in North America also entered a degraded state, signaling a broad impact. The outage lasted approximately 1 hour and 25 minutes, with restoration completed by Feb 4, 2025 9:54 PM UTC. The incident involved several Tableau Cloud regions and multiple Core Service components, indicating a substantial, multi-region disruption.

Salesforce Core Service components across North America, Europe, and Asia Pacific experienced degraded performance starting at 8:14 PM UTC. Users may have encountered slower responses, timeouts, and intermittent access when using Salesforce apps and APIs as dozens of regional Core Service components entered a degraded state. The disruption appeared widespread, impacting multiple regions and services.

Salesforce documented the incident on its status page with ongoing updates as services gradually recovered. By around 9:02 PM UTC to 9:17 PM UTC many components began returning to normal, and the majority of services were restored by 10:39 PM UTC. The incident lasted roughly 2 hours and 25 minutes.

The Salesforce Core Service experienced widespread degradation beginning 8:06 PM UTC, impacting dozens of Core Service components across North America, Europe, and Asia Pacific. Users may have faced degraded performance and intermittent access to Salesforce apps and APIs as services reported delays and partial outages. The incident lasted about 2 hours 33 minutes, with most services returning to normal by 9:17 PM UTC and full recovery for the remaining components by 10:39 PM UTC.

Salesforce published several status updates throughout the incident, noting the degraded state and progressive recoveries as services were restored.

The Salesforce Core Service experienced a broad degradation starting at Feb 3, 2025 8:06 PM UTC, with regional Core Service components across North America, Europe, and Asia Pacific listed as degraded and affecting many Salesforce applications. Users were likely unable to access or experienced performance issues across Salesforce products during the initial phase, as the status page noted widespread impact among Core Service components.

Recovery progressed in the following hours as affected components moved back to normal. By Feb 3, 2025 9:02 PM UTC through Feb 3, 2025 9:17 PM UTC, a large portion of services had recovered, with additional components returning to normal through Feb 3, 2025 10:39 PM UTC. The incident appeared to follow a staged recovery across regions, with most services restored while a smaller subset continued transitioning to full availability.

Salesforce's North America - NA125 Core Service experienced a brief degraded performance, moving from healthy to degraded at 4:04 PM UTC and back to healthy by 5:34 PM UTC. The issue was isolated to the North America Core Service component and lasted about 1 hour 30 minutes. Salesforce posted two status updates during the incident and restored normal service with the final update.

Salesforce North America Core Service NA125 experienced degraded performance in the North America region, impacting users relying on core CRM functionality. Users may have encountered slower responses and intermittent access during the incident.

The Salesforce status page indicated the issue began at 3:54 PM UTC with the NA125 Core Service moving to a degraded state, and the service returning to normal at 5:34 PM UTC. The incident lasted approximately 1 hour 40 minutes and included multiple official updates during the window.

Salesforce Data Cloud experienced a broad degradation across North America and Europe beginning at 7:01 PM UTC as Data Cloud components moved to a degraded state. By 9:02 PM UTC a wide set of Data Cloud services across NA and EMEA were listed as degraded, potentially affecting data ingestion, processing, and access for users. The outage persisted for several hours and most components returned to normal by 1:44 AM UTC, marking recovery for the majority of functions and services.

An incident affected Salesforce Data Cloud components across multiple regions. Degradation began at 6:49 PM UTC with North America Data Cloud components listed as warn. The issue expanded over the next hours to dozens of Data Cloud components in North America and across Brazil and Europe, with a broad footprint by 9:02 PM UTC. The outage lasted about 6:49 PM UTC to 1:44 AM UTC, and most components returned to normal by the end of the recovery window. Users likely experienced partial access or degraded performance for Data Cloud features during this period. Salesforce issued multiple status updates outlining affected components and progress toward restoration.