Salesforce Outage History

The outage began on 4:54 AM UTC and was resolved by 5:34 AM UTC, lasting about 40 minutes. The issue was regional to Asia Pacific, affecting the Salesforce Asia Pacific - SGP4S Core Service and potentially causing degraded performance for users relying on that component. The Salesforce status page showed the Core Service transitioning from up to warn and back to up during the incident, with two official updates issued.

The issue affected Salesforce users relying on the Asia Pacific SGP4S Core Service, with degraded performance for roughly 50 minutes. The incident began on 4:44 AM UTC and was resolved by 5:34 AM UTC. Salesforce issued 3 updates on its status page during the event, indicating a temporary degradation of the Asia Pacific Core Service before it returned to normal. The impact appeared regional to Asia Pacific and affected services dependent on that core component.

Salesforce API services experienced a brief regional outage affecting six API Server components across North America, Asia Pacific, and Europe, causing API access interruptions for a short period. Users may have seen failed or delayed API calls during the incident. The outage began at Jun 18, 2025 12:34 AM UTC and was resolved by Jun 18, 2025 12:59 AM UTC, lasting about 25 minutes. The Salesforce status page issued two official updates as the incident progressed before services returned to normal.

Salesforce API endpoints across multiple regions went down starting at Jun 18, 2025 12:24 AM UTC, affecting six API servers: North America ODS-US01, ODS-US02, ODS-US03, ODS-US04; Asia Pacific ODS-AP01; and Europe ODS-EU01. Users attempting to access Salesforce APIs likely experienced failures or timeouts, impacting integrations and automated workflows relying on Salesforce APIs.

Salesforce posted three status updates during the incident. The outage began to recover and all affected API servers were back online by Jun 18, 2025 12:59 AM UTC, ending a roughly 35-minute disruption with broad regional impact across North America, Asia Pacific, and Europe.

Salesforce Core Service in North America (USA1038) experienced a brief degraded performance. The issue was detected as degraded at 3:19 PM UTC and resolved at 7:10 PM UTC, lasting about 3 hours and 51 minutes. The provider issued 2 status updates during the incident, listing the North America - USA1038 Core Service as degraded before returning to normal.

Salesforce Core Service USA1038 in North America experienced degraded performance beginning at 3:09 PM UTC. The issue affected users relying on core Salesforce functionality powered by this service, with the Salesforce status page showing the component in a degraded state and providing updated notices during the incident, including a second update at 3:19 PM UTC.

The incident lasted about four hours and was resolved by 7:10 PM UTC when the component returned to normal operation. Salesforce issued multiple status updates during the incident as teams investigated and worked to restore normal service in the North America region.

Salesforce Core Service in the Europe, Middle East and Africa (EMEA) region experienced partial degradation affecting two regions: EU53 and EU54. Degradation began in EU54 at Jun 16, 2025 7:19 AM UTC and shortly after EU53 entered a degraded state around Jun 16, 2025 7:36 AM UTC (with continued updates through Jun 16, 2025 7:46 AM UTC). EU54 recovered by Jun 16, 2025 8:31 AM UTC and was fully restored from that point, while EU53 remained degraded until Jun 16, 2025 11:09 AM UTC when it returned to normal. The incident likely impacted users in those regions with intermittent access and slower performance across Salesforce features.

The Salesforce Core Service in Europe (EU53 and EU54) began showing degraded performance at Jun 16, 2025 7:14 AM UTC, affecting users in the EMEA region who rely on core functionality. The incident involved two EU clusters (EU53 and EU54) and produced a pattern of intermittent access and slower responses as the status evolved. Over the course of the incident, Salesforce published eight status updates detailing degraded performance and eventual restoration. Recovery was completed by 11:09 AM UTC, with the outage lasting roughly 3 hours 55 minutes.

The issue affected Salesforce core services in Europe (EMEA), specifically EU53 Core Service and EU54 Core Service, with users experiencing intermittent access and degraded performance. The incident began in the early morning UTC and was regional to the EU53 and EU54 data centers.

The provider published nine status updates during the incident. EU54 entered degraded state at Jun 16, 2025 7:04 AM UTC and was restored by Jun 16, 2025 8:31 AM UTC (about 1 hour 27 minutes). EU53 began degrading at Jun 16, 2025 7:36 AM UTC and remained degraded until Jun 16, 2025 11:09 AM UTC (about 3 hours 33 minutes). Overall, the degradation was regional in the Europe (EMEA) region, affecting two core service components.

Salesforce experienced a broad degradation across multiple regions starting with a general degraded state for dozens of Agentforce components in EMEA, North America, and Asia Pacific. The incident included a dedicated Core Service outage in the FRA74 region, which dropped at Jun 14, 2025 11:09 AM UTC and was recovered by Jun 14, 2025 12:14 PM UTC. Following this, many Salesforce services and regional components remained listed as degraded (warn) for several hours, with updates reflecting continued partial impact across various services and regions. The situation evolved through 2025-06-13 to 2025-06-14, with widespread, multi-service impact reported and gradual recovery observed in most core services by mid-session, though some ancillary services showed intermittent issues into the evening.